IT support specialist (Hardware and Software)

Hardware & System Maintenance

• Install and configure monitors, CPUs, and UPS systems.
• Diagnose and resolve display-related issues, including VGA problems.
• Troubleshoot LAN/network connectivity problems.
• Address issues with undetected hard disks and other hardware failures.
• Improve computer performance by clearing temporary and prefetch files, addressing RAM issues (e.g., moisture cleaning), and other optimizations.
• Assist with computer formatting and reinstallation, including restoring licenses and software after third-party interventions.

Networking & Server Support

• Resolve server connectivity issues (e.g., server not pinging).
• Address time zone synchronization issues across devices.
• Troubleshoot problems with network switches.
• Set up and resolve remote server access issues for employees working from home (e.g., via AnyDesk).

Software & User Support

• Diagnose and resolve software-related issues, including MyZen and other company-specific tools.
• Assist users in recovering or resetting forgotten user IDs and passwords.
• Manage software version control, including upgrading or downgrading versions to ensure consistency across devices.
• Install printers, configure drivers, and update drivers for compatibility with various software.
• Install necessary plugins for software like SketchUp, V-Ray, Itoo, etc.
• Deauthorize software (e.g., Photoshop, SketchUp) from multiple devices to avoid unauthorized or duplicate usage.
• Coordinate with software vendors’ helplines or support teams for specialized troubleshooting and schedule remote sessions when required.

License & Compliance Management

• Allocate and manage software licenses to maximize usage efficiency; deactivate unused licenses as necessary.
• Ensure compliance with software vendor requirements and licensing policies.
• Track license validity, negotiate renewal rates, receive quotations, issue purchase orders (POs), and manage timely renewals.

Data Backup & Recovery

• Assist employees in locating or recovering lost files from backup systems.
• Monitor automated backup processes and ensure manual backups are performed every 15 days for data security.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Shift:

• Day shift

Ability to commute/relocate:

• Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Computer hardware: 5 years (Preferred)

Work Location: In person