IT Support Specialist

Job Description

Company Description Grupokaybee Pte Ltd is a multinational import/export company dedicated to connecting buyers with quality-conscious suppliers worldwide. The company is committed to providing cost-efficient sourcing, robust logistics, and on-time distribution across the entire value chain. Grupokaybee's vision is to simplify trade across borders by offering personalized and innovative end-to-end solutions in an ever-changing world. Job Summary We are seeking a highly capable IT Support Specialist with at least 5 years of experience to provide end-user support and ensure smooth day-to-day IT operations at our Singapore office. The ideal candidate will be hands-on with troubleshooting, maintaining IT infrastructure, and supporting a wide range of software and hardware platforms. Key Responsibility Provide Level 1 and 2 support for desktops, laptops, printers, and mobile devices. Configure, maintain, and troubleshoot Windows-based PCs, Microsoft 365 applications, and enterprise software. Install and upgrade hardware and software applications. Perform basic network troubleshooting (LAN/WAN/Wi-Fi), IP configuration, and printer setup. Coordinate with vendors for hardware repair and software support. Maintain IT asset inventory and documentation of IT procedures and configurations. Provide remote support to users across other locations if required. Ensure IT policies, security protocols, and data privacy guidelines are followed. Support onboarding/offboarding of employees from an IT setup perspective. Qualifications Diploma or Degree in Information Technology, Computer Science, or a related field. Minimum 5 years of hands-on IT support experience in a corporate environment. Strong knowledge of, Microsoft Windows 10/11 and Microsoft 365 Suite. PC imaging and deployment tools. Remote desktop tools and ticketing systems. Network fundamentals (TCP/IP, DNS, DHCP). Experience in supporting cloud-based environments (Microsoft 365, OneDrive, Teams, SharePoint). Basic understanding of endpoint security, antivirus, and data backup systems. Ability to work independently and manage multiple tasks with minimal supervision. Strong interpersonal and communication skills with a service-oriented mindset.