IT Partner Expert

Job Title: Senior Specialist – Teamcenter/NX Support (2nd Level) Department: IT – Engineering Applications Location: Mumbai/Goa (Onsite) Travel Requirement: Occasional travel to other Asia offices (e.g., Jakarta, Shanghai, Wuxi) Reports To: Global Engineering Applications Manager Role Overview: As a Senior Specialist – Teamcenter/NX Support, you will be the go-to technical resource for second-level support across India and select locations in Asia. You’ll work closely with users, key stakeholders, and global support teams to ensure optimal use of Teamcenter and NX, while driving automation, optimization, and knowledge sharing across the engineering design landscape. Key Responsibilities: Provide onsite second-level support for Teamcenter and NX users in India (Mumbai/Goa) and remotely for other Asia sites (Jakarta, Shanghai, Wuxi, etc.). Manage and process support tickets escalated from 1st level, ensuring timely resolution and user communication. Maintain detailed documentation of tickets, solutions provided, and best practices for knowledge sharing. Collaborate globally with 2nd and 3rd level support teams (particularly in Germany) to share insights and optimize systems. Build strong relationships with key users and solution architects to align solutions with business needs. Lead small-scale optimization projects, supporting automation initiatives and enhancing regional productivity. Assist local key users in developing training materials and delivering effective in-house training. Provide local support for design guidelines and ensure compliance with engineering standards. Required Skills and Qualifications: Strong expertise in Teamcenter and NX support (2nd level), including workflows, integration, and troubleshooting. Experience with Teamcenter BOM, Change Management, and Structure Management modules. Ability to provide remote and onsite support with high user satisfaction. Effective communication and interpersonal skills with a customer-oriented mindset. Proven experience in ticket management and root-cause analysis. Strong understanding of IT compliance and documentation standards. A Bachelor’s degree in an IT-related field (or equivalent combination of education and work experience). Fluency in English is mandatory. Preferred Qualifications: Working knowledge of Siemens systems/processes (e.g., myTC or IEC Teamcenter). Hands-on designer experience using NX. Experience in engineering IT support environments within large, multi-location organizations. Familiarity with Agile or DevOps methodologies for IT service delivery. What You'll Gain: Exposure to global engineering operations. Opportunity to drive process improvements and automation. Collaboration with international teams and technical experts. Career development in advanced PLM/engineering tools and systems.