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IT Manager Call Centre Operations

IT Manager Call Centre Operations

Fashion Tv

3 - 9 years

5 - 11 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

Procurement Networking Linux Analytical MySQL VOIP Workflow Windows Information technology CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: IT Manager Call Centre Operations - Mumbai based candidates only

Location: Santacruz (West) Mumbai
Department: Information Technology
Employment Type: Full-Time

Job Summary

Seeking a highly experienced IT Manager with a strong background in Call Centre operations , specializing in dialer systems , CRM software , and server infrastructure . The role involves overseeing the entire IT function to ensure uninterrupted and optimized technical operations.

Key Responsibilities Infrastructure Management

Manage and maintain servers, workstations, and network infrastructure across the call centre.
Ensure regular system backups, configuration management, and performance optimization.

Dialer System Administration

Oversee setup and management of predictive/manual dialer systems.
Monitor call flows and campaign performance.
Troubleshoot and optimize dialer settings to enhance connectivity and agent efficiency.

CRM & Application Management

Deploy and support CRM platforms (e.g., Salesforce & Zoho).
Ensure proper CRM-dialer integrations and workflow alignment.
Collaborate with vendors/internal teams for enhancements, updates, and issue resolution.

Security & Compliance

Enforce IT policies to ensure data protection and cybersecurity compliance.
Conduct regular security audits and implement corrective actions as necessary.

Team & Vendor Coordination

Lead and mentor IT support staff to ensure timely issue resolution.
Liaise with external vendors and service providers for infrastructure and software needs.

IT Strategy & Planning

Identify and implement technology solutions to drive efficiency and cost reduction.
Manage IT budgets, asset planning, and procurement in alignment with business goals.

Required Skills & Experience

3 9 years of IT experience, with at least 3 years in a call centre environment .
Hands-on expertise with:
- Predictive and manual dialers
- CRM software and VoIP systems
- Server administration (Windows/Linux)
- Networking and data security
Familiarity with MySQL , MSSQL , and cloud platforms like AWS/Azure .

Educational Qualifications

Bachelor s degree in Information Technology , Computer Science , or a related field.

Key Attributes

Strong leadership and people management skills
Analytical, proactive, and solutions-driven approach
Ability to work under pressure in dynamic environments
Tech-savvy with a continuous learning mindset

If interested, share your Updated Resume to 086553 67981
Apply now to play a pivotal role in enabling seamless, tech-driven call centre operations.

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IT Manager Call Centre Operations