IT & Azure Support Executive

Job Title :

We are seeking a skilled and proactive IT & Azure Support Executive to join our IT team. The ideal candidate will have 2–3 years of experience in providing technical support for Microsoft Azure environments and general IT infrastructure. This role involves handling L1/L2 support tasks, troubleshooting issues, and ensuring smooth operation of cloud and on-prem systems.

Key Responsibilities:

• Provide L1/L2 support for Microsoft Azure services including VMs, storage, networking, and Azure AD.
• Monitor and maintain cloud infrastructure using Azure Portal, Monitor, and Log Analytics.
• Troubleshoot and resolve technical issues related to Azure and general IT systems.
• Assist in user access management, identity provisioning, and security configurations.
• Provide first and second-level support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot of application software.
• Assist in implementing and managing enterprise tools such as Microsoft 365, Active Directory, and antivirus systems.
• Support the IT Manager in planning and executing IT projects and upgrades.

Required Skills & Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3–5 years of hands-on IT support/administration experience.
• 2–3 years of experience in IT support with a focus on Microsoft Azure.
• Hands-on experience with Azure services, PowerShell, and basic networking.
• Familiarity with ITSM tools like ServiceNow .
• Strong problem-solving and communication skills.
• Microsoft Azure certification (e.g., AZ-104) is a plus.

Preferred Qualifications:

• · Familiarity with cloud platforms (e.g., Azure, M365) and remote support tools.