IQA Specialist

As an IQA Specialist at HSBC, you will play a crucial role in ensuring consistent and effective quality assurance across all PSA services. Your responsibilities will include conducting a variety of quality checks, maintaining QA checklists, producing and validating management information, and contributing to the enhancement of QA tools and methods. Your attention to detail and ability to manage multiple tasks will be essential in maintaining high standards. Your impact on the function and service quality will be significant as you help maintain a robust QA culture across PSA, support the implementation of QA services for new areas, ensure accurate and timely output of QA results, analyze information for improvement recommendations, and provide insights to management. Engaging with stakeholders and collaborating with relevant teams to share best practices and findings will be key to your success. You will be expected to work independently, demonstrate strong interpersonal and communication skills, and be detail-oriented. Experience in investigations, project/change management, validating KPIs, and compiling reports will be beneficial. Having prior experience in HSBC ER or HRA team, process automation, and auditing will be advantageous. Your ability to maintain control, direction, and motivation in a dynamic environment will be crucial for achieving high-quality outcomes. By joining HSBC as an IQA Specialist, you will have the opportunity to contribute to the continuous improvement of service quality, collaborate with various stakeholders, and uphold the organization's standards. Your role will be instrumental in supporting the PSA function and ensuring operational effectiveness and governance. If you are looking for a career where you can make a real impact and be valued for your contributions, consider joining HSBC where you can achieve more and contribute to high employee engagement and motivation. Your personal data will be handled in accordance with the Bank's Privacy Statement.,