Job
Description
We are the Smart Infrastructure Division in Siemens Ltd., a leading global supplier of products, systems, solutions, and services for efficient, reliable, and intelligent power transmission and distribution. We are committed to developing and extending a dependable power infrastructure to meet industry needs and requirements. Join our team and be part of our mission to make real what matters. As a Sales Support Specialist for low-voltage switchgear solutions, your role is crucial in ensuring customer satisfaction and driving sales growth. Your key responsibilities include: Customer Interaction & Telecalling: - Engage in daily telecalling to follow up on quotations, proposals, and inquiries. - Provide updates on orders, delivery schedules, and identify new sales opportunities. - Maintain a structured call log to track conversations and outcomes. Sales Support & Order Management: - Prepare and issue quotations, proposals, and pricing aligned with customer requirements. - Process orders with accuracy in configuration and compliance with technical specifications. Relationship Management: - Serve as the primary point of contact for customers, promptly responding to inquiries and resolving issues. - Build and maintain strong relationships to enhance customer loyalty. Technical Expertise: - Assist customers in selecting suitable low-voltage switchgear products based on their applications. - Collaborate with the regional service team to address technical challenges and offer customized solutions. Collaboration & Coordination: - Work closely with various teams to ensure seamless execution of orders. Market & Product Knowledge: - Stay updated on industry trends and competitor activities in low-voltage switchgear technology. - Provide insights to improve product offerings. Reporting & Analysis: - Maintain accurate records of sales activities and customer interactions. - Prepare reports on sales performance, market trends, and customer feedback. Key Qualifications: - Education: Diploma / Bachelor's degree in Electrical / Electronic Engineering or related field / MBA - Experience: 2-4 years in sales, sales support, telecalling, or technical support for electrical products Technical Skills: - Strong understanding of low-voltage switchgear products and applications. - Proficiency in CRM tools, SAP, and MS Office (Excel, Word, PowerPoint). Soft Skills: - Excellent communication, telecalling, and interpersonal skills. - Language Proficiency: Strong communication skills in English. - Customer-focused mindset with proactive problem-solving approach. - Strong analytical skills to support customers effectively. Join us at Siemens, where we value diversity and equality. Bring your curiosity and creativity to help shape the future with us.,
