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Cognizant
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Infra. Technology Specialist

Infra. Technology Specialist

Cognizant

7 - 9 years

27 - 42 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

web services project problem management apex sql analytics salesforce operations java vendor management risk management visualforce rest project management sfdc triggers javascript servicenow itsm stakeholder management management incident management integration agile itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As an Infra. Technology Specialist you will play a crucial role in managing and optimizing our IT infrastructure. You will be responsible for ensuring seamless integration of analytics services managing incidents and overseeing change lifecycle management. Your expertise in ITIL V4 risk management and vendor management will be pivotal in maintaining operational excellence and enhancing stakeholder satisfaction.

Responsibilities

Manage and optimize IT infrastructure to ensure seamless operations and service delivery.

Oversee the integration of analytics services to enhance data-driven decision-making processes.

Implement and manage the change lifecycle to ensure minimal disruption and maximum efficiency.

Coordinate incident management processes to swiftly resolve issues and maintain service continuity.

Utilize ITIL V4 principles to streamline IT service management and improve operational efficiency.

Conduct risk management assessments to identify potential threats and develop mitigation strategies.

Engage in vendor management to ensure quality service delivery and maintain strong partnerships.

Facilitate project stakeholder management to align IT initiatives with business objectives.

Collaborate with key stakeholders to understand their needs and deliver tailored IT solutions.

Provide analytics and insights to support strategic decision-making and drive business growth.

Ensure compliance with industry standards and best practices in IT service management.

Adapt to a hybrid work model and rotational shifts to meet the dynamic needs of the organization.

Contribute to the companys purpose by enhancing IT infrastructure ultimately benefiting society. Qualifications

Possess extensive experience in ITIL V4 to effectively manage IT services.

Demonstrate proficiency in risk management to safeguard IT operations.

Exhibit strong vendor management skills to maintain productive relationships.

Showcase expertise in project stakeholder management to align IT goals with business needs.

Have a solid understanding of analytics service integration to drive data-driven strategies.

Be adept in change lifecycle management to ensure smooth transitions and updates.

Display competence in incident management to quickly address and resolve IT issues.

Certifications Required

ITIL V4 Foundation Certification

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

3032 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Infra. Technology Specialist