Information Technology Manager

Job Title:

Location:

Salary:

Employment Type:

About the Role

Onsite IT Manager

Key Responsibilities

Infrastructure Management

• Administer and maintain render farm systems, database servers, and mail servers.
• Configure and manage Sophos firewall and VPN environments.
• Ensure high availability, security, and performance of all IT systems and networks.

Email and Communication Systems

• Oversee the Zoho email platform, including troubleshooting and user support.
• Ensure email integration, deliverability, and performance across departments.

User Support

• Provide L1 and L2 support to 100+ users, including ~25% remote users.
• Maintain a ticketing/helpdesk system for issue tracking and resolution.
• Liaise with third-party vendors and service providers for escalations and complex issues.

Security & Compliance

• Enforce adherence to internal IT policies and cybersecurity standards.
• Monitor logs, network activity, backups, and ensure disaster recovery readiness.

IT Strategy & Planning

• Recommend and implement improvements in IT processes, automation, and tools.
• Support IT budgeting, asset management, and strategic infrastructure planning.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 6 years of experience in IT infrastructure and support.
• Hands-on experience managing:
• Sophos firewalls and VPNs
• Database, web, file and mail servers
• Render farm systems
• Familiarity with Zoho email platform is preferred.
• Strong analytical and problem-solving skills; ability to work independently.
• Excellent communication and interpersonal skills.

Preferred Certifications

• Sophos Certified Engineer / Architect

  (highly preferred)

• Microsoft Certified: Windows Server / M365 Fundamentals

• CompTIA Security+

  (for basic security hygiene and best practices)

• ITIL Foundation

  (for service management proficiency)