Import Operations - Freight Forwarding ( Chennai )

Key Roles & Responsibilities:

1. Import Shipment Coordination: Manage end-to-end import operations for air and sea freight 

across India, from booking receipt to final delivery, ensuring timely and efficient execution. 

2. Documentation Management: Verify MBL/MAWB and HBL/HAWB drafts, secure consignee 

approvals, and ensure accuracy in all shipment-related documents. 

3. Pre-Alerts & Customs Readiness: Dispatch pre-alert documents to consignees, customers, and 

CHA/customs brokers to facilitate smooth customs clearance. 

4. CFS Nomination & Communication: Nominate appropriate CFS locations for FCL shipments as 

per CHA input and ensure clear communication to all parties involved. 

5. Manifest & IGM Filing: Handle HBL manifest requests, coordinate with shipping lines for IGM 

filing, and oversee CFS nominations and delivery order follow-ups. 

6. Air DO & Consol Operations: Coordinate with airlines to obtain delivery orders and execute air 

console operations at designated airports within stipulated timelines. 

7. Shipment Tracking & Updates: Monitor shipment progress, maintain accurate ETD/ETA records, 

and proactively update clients and internal teams on status changes. 

8. Stakeholder Coordination: Liaise effectively with airlines, shipping lines, freight forwarders, 

CHA, and internal departments to resolve issues and maintain operational transparency. 

9. Regulatory Compliance & Record Keeping: Ensure adherence to all international import 

regulations and maintain organized records of documentation, costs, and service provider 

performance. 

10. Issue Resolution & Process Optimization: Troubleshoot delays or operational challenges, drive 

workflow improvements, and contribute to high levels of customer satisfaction. 

Requirements:

1. Graduate in Commerce, Logistics, or International Trade. 

2. 2–4 years of import experience in freight forwarding (air & sea). 

3. Strong knowledge of HBL, IGM, DO, CFS, CHA coordination, and Incoterms. 

4. Proficient in MS Excel, shipping line portals, and basic ERP/TMS. 

5. Hindi language proficiency is preferred.