Helpdesk Senior Analyst - Spanish

Req ID:

325680
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Analyst - Spanish to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent

Spanish

& possess excellent writing and comprehension skills & with excellent customer handling skills
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office & COTS applications etc.Basic Qualifications:Helpdesk Sr. Analyst at Grade-7 position in Service DeskMust be a Graduate.Good communication skills with 12+ months of international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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