767 Helpdesk Jobs - Page 7

Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Career Level - IC2 Duties & Responsibilities Provide 2nd line support globally for F&B Restaurant applications (Simphony and Reporting & Analytics) Responsible for the entry, tracking and management of all incoming support calls in MOS and ICCP Ensure familiarity with new releases as they become available Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Assist in training and supporting the MICROS product suites and associated interfaces Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate by the management Other Requirements Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Knowledge, Skills & Abilities Essential Minimum 2-3 yrs experience installing / configuring / supporting / administering F&B Restaurant management software products (RES 3700, 9700, Simphony, eBusiness etc..) Minimum two years hospitality experience Or Degree in a technical, hospitality or business field Knowledge of food and beverage management procedures Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint Previous experience in supporting alternative hospitality software products Required Previous technical support or help desk experience Strong communication skills Customer focused attitude Knowledge of common help desk and ticketing solutions Experience working with cross functional teams Great troubleshooting skills Familiarity with Operating Systems (2012, 2016, MSSQL, Oracle, and VM Ware) Working knowledge of Networks, PCs and troubleshooting installation issues

REQUIRED SKILLS: (Need Majority; 1-2+ Years) Serve as a customer service contact for data reporting for Wisconsin schools and districts. Create, oversee, and monitor requests, incidents, and resolutions using ticketing software. Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. Openness to presenting training sessions and materials. Experience preferred. Monitor and support district reporting progress and ensure data errors are resolved. Assist WISEdata product owner with business process analysis and improvements. Conduct data health checks using the WISEdata portal and WISEdash visualizations and download tools. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING NICE TO HAVE SKILLS: Understanding of API technologies. Knowledge of data warehousing and reporting. Experience working in education software systems at school/district/state level. Provide on-site or virtual training. INTERVIEW PROCESS: Microsoft Teams Video On & Audio On DESCRIPTION OF ROLE: The goal of this position is to increase support to Wisconsin s schools and districts for state reporting tasks as well as provide training and presentations related to several data applications. The position performs direct WISEdata customer support services for school and district clients (LEAs) by responding to CRM tickets, emails, and phone calls. This position will document, track, and monitor support requests to ensure timely resolution. It will also serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops organized by the Customer Services team or external stakeholders. The employee will follow the Customer Service Framework and standard practices for effective customer service. Key Responsibilities: Customer Service Help Desk Responsibilities (60%): o Respond to customer requests via CRM, email, and phone. o Track and document tickets and support issues. o Support schools/districts in WISEdata data submissions and review processes. o Contact districts proactively if data support is needed. o Monitor data quality, review reports before data snapshots. o Help identify improvements to state reporting through business analysis. o Provide support to ensure data issues and errors are being resolved. Training Responsibilities (35%): o Serve as primary trainer for internal and external WISEdata-related sessions. o Collaborate with Technical Writer on documentation and FAQs. o Create and update tutorials, videos, and training materials. o Present at in-person or virtual conferences and workshops. o Provide feedback to leadership on client support issues. Professional Development & Other Duties (5%): o Stay current on application changes and industry practices. o Attend professional learning sessions and vendor user groups. CONTRACT OVERVIEW MUST BE CURRENT WI RESIDENT OR RELOCATING o Contribute to team meetings and processes. Other skills that might be valuable to the role: Strong interpersonal and customer service communication. Decision-making in complex situations. Ability to interpret business logic and technical requirements. Oral and written communication effectiveness. Ability to work independently and collaboratively. Familiarity with Microsoft Office, Microsoft Dynamics CRM, Google Apps. Knowledge of student information system (SIS) software used in Wisconsin. Knowledge of DPI tools including WISEdata Portal, WISEid, WISEdash, Ed-Fi Credential Application. Must be able to travel by car to meetings outside Madison.

Job Description The Principal Responsibilities and basic purpose of the job include Management of Cafeteria, ordering of food for employees, arrangement of hygienic food on time as per the available timelines. The general level of responsibility is to collect feedback from employees, handle event activities, maintain and make sure availability of Gym / Recreation room for employees. Employee will directly report to Manager - Facilities. You could say that the most valuable asset a successful administrative assistant can have is the ability to think on their feet. This position has dynamic roles and Responsibilities which keep on changing as per the requirements of internal customers. One can learn new things on daily basis and implement these learning in the professional growth. Responsibilities Cafeteria Management - Finalization and circulation of coming weeks menu in advance, collecting feedback through feedback devices, compiling and circulating the trend to stakeholders, ensure proper cleanliness and hygiene in cafeteria, taking appropriate action on given feedback, food vendor and tuck shop bills settlement, kitchen visit, lookout for vendors who can provide better service, managing daily food ordering (MG), managing mess committee meeting, OTA report, Tuck shop management. 30% Coordinating Events - Coordinate with different functions, vendors for execution of events. 20% Ensure Up-Keep Of Facility - Daily facility round & updating of Snag list, Follow-up with vendors, HK bills settlement - Monthly, review procedures and policies. 20% Guest House Management & Procurement - At least weekly visit to Guest house, checklist to be shared with stakeholders, keep check on consumption and purchase of snacks/grocery items, coordinate for procurement needs as per SLA, keep record of history and upcoming guests & timely action on rectification of snags. 10% Helpdesk - Helpdesk tracker supervision, Roster & Leave management. 10% Recreational Room (GYM, Pool Room) - Maintenance & upkeep of health & sports equipment, periodic inspection and checklist of recreational room, procurement of Pool Room items and keeping record of consumption/ breakage, taking action on employee feedback for providing better services, ensure cleanliness & hygiene in re-creational rooms. 10% Education Required: Bachelor; Any Graduate Preferred: Bachelor; Any Graduate Language Required: Fluency in English & Hindi Preferred: Fluency in English & Hindi Experience Required: Minimum 02 years experience in an office or administrative support position. Microsoft Office especially Excel, Power point and Word. Good written and verbal communication. Preferred: Minimum 02 years experience in an office or administrative support position. Microsoft Office especially Excel, Power point and Word. Good written and verbal communication. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

The Principal Responsibilities and basic purpose of the job include Management of Cafeteria, ordering of food for employees, arrangement of hygienic food on time as per the available timelines. The general level of responsibility is to collect feedback from employees, handle event activities, maintain and make sure availability of Gym / Recreation room for employees. Employee will directly report to Manager - Facilities. You could say that the most valuable asset a successful administrative assistant can have is the ability to think on their feet. This position has dynamic roles and Responsibilities which keep on changing as per the requirements of internal customers. One can learn new things on daily basis and implement these learning in the professional growth. Responsibilities Cafeteria Management - Finalization and circulation of coming weeks menu in advance, collecting feedback through feedback devices, compiling and circulating the trend to stakeholders, ensure proper cleanliness and hygiene in cafeteria, taking appropriate action on given feedback, food vendor and tuck shop bills settlement, kitchen visit, lookout for vendors who can provide better service, managing daily food ordering (MG), managing mess committee meeting, OTA report, Tuck shop management. 30% Coordinating Events - Coordinate with different functions, vendors for execution of events. 20% Ensure Up-Keep Of Facility - Daily facility round & updating of Snag list, Follow-up with vendors, HK bills settlement - Monthly, review procedures and policies. 20% Guest House Management & Procurement - At least weekly visit to Guest house, checklist to be shared with stakeholders, keep check on consumption and purchase of snacks/grocery items, coordinate for procurement needs as per SLA, keep record of history and upcoming guests & timely action on rectification of snags. 10% Helpdesk - Helpdesk tracker supervision, Roster & Leave management. 10% Recreational Room (GYM, Pool Room) - Maintenance & upkeep of health & sports equipment, periodic inspection and checklist of recreational room, procurement of Pool Room items and keeping record of consumption/ breakage, taking action on employee feedback for providing better services, ensure cleanliness & hygiene in re-creational rooms. 10% Education Required: Bachelor; Any Graduate Preferred: Bachelor; Any Graduate Language Required: Fluency in English & Hindi Preferred: Fluency in English & Hindi Experience Required: Minimum 02 years experience in an office or administrative support position. Microsoft Office - especially Excel, Power point and Word. Good written and verbal communication. Preferred: Minimum 02 years experience in an office or administrative support position. Microsoft Office - especially Excel, Power point and Word. Good written and verbal communication. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com

We have opened a position for a contractor to be hired for Major Incident Manager position (atleast >= 3 years in Incident Manager role). Contractor JC:76566 Attaching JD for the requirement and as mentioned this opening is for immediate fulfilment, candidate must be open to WFO and in a rotational shift 24*7*365 days at Hyderabad or Bangalore AMD location (preferably Hyderabad). ROLEMajor Incident Manager ShiftShould be comfortable with 24*7 working environment ExperienceAtleast 3 years of experience in handling Major Incident or in a similar role. LocationHyderabad/Bangalore Skill Set: ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. B2 - 4 -6 yrs Location - Hyd & bangalore CBR - 100K KEY S AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: SD - Remote Desktop Support.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

JOB RESPONSIBILITY • Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices. Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance Assist with hardware upgrades, replacements, and repairs. Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software. Ensure software updates, patches, and security fixes are applied regularly. Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary Respond to user support requests, resolving technical issues via phone, email, and in-person. Provide training and documentation for end users on how to use software and hardware effectively. Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently. Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts. Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP). Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems. Assist with network configuration, connectivity, and performance monitoring. Install, configure, and maintain antivirus software on all endpoints. Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls, Chats & emails Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation & follow-up Maintain Internal & Client level delivery quality on calls, chats & email conversations Identify, share and support operational improvements Critical Skills Required Very Good written & spoken communication skills Should be flexible to work in rotational shifts in 24*5 work environment Proficient in computer usage and Basic knowledge on MS Office Pro-active & Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.) Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply. Locations and Shifts Gurugram US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs Perks and Benefits Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone) Health Insurance at nominal rates facilitated by the organization Regular Rewards and Recognition programmes Career mapping and growth Regular Learning & Development initiatives Further Education assistance programmes Mandatory Skills: HWS (Empl Helpdesk)).

-Major Incident Manager-B2 Shift Should be comfortable with 24*7 working environment Experience Atleast 3 years of experience in handling Major Incident or in a similar role. Location Hyderabad/Bangalore Skill Set : ITIL Framework Knowledge Excellent Communication Skills Client Interaction Experience Basic understanding on Technology/ Applications Architectures Knowledge on Reporting Familiarity with ServiceNow Tool ITIL certified (Preferred) Working knowledge of ITSM ticketing tools. Superior writing skills. Role Description: The role needs experienced associates who can primarily work on Major Incident Management Process. Incident Management Process/ Major Incident Manager Roles and Responsibilities Good Knowledge in Incident life cycle from incident identification till incident closure. Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix. Coordinating incident bridge calls for quick and prompt resolutions. Prioritizing the Incidents based ion the impact and urgency. Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents. Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority. Manage and monitor the tickets & Coordinate with vendor. Have intermediate hands-on problem and change management process. Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers. Coordinate with that respective technical teams to get the updates on P1/P2. Review and acting on P1/P2 incident management report as required. Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action. Identify, initiate, schedule and conduct incident reviews. Validate and correct as required the ticket category, subcategory, and service. Assist the reassignment of misdirected P1 and P2 incident. Maintaining all KPIs required for business and continuous improvement. Attending weekly call with customers and keep updating all priority incidents of whole week. Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Job Summary Join our dynamic team as a Multi Channel Helpdesk professional where you will utilize your skills in MS Excel and contribute to enhancing customer experiences. With rotational shifts and a work-from-office model you will play a crucial role in supporting our operations and ensuring seamless communication across channels. Your expertise will drive efficiency and improve service delivery. Responsibilities Provide exceptional support to customers through various communication channels ensuring timely and accurate responses Utilize MS Excel to analyze data and generate reports that enhance decision-making processes Collaborate with team members to identify and resolve technical issues improving overall service quality Assist in the development and implementation of strategies to optimize helpdesk operations Monitor and evaluate helpdesk performance metrics to ensure alignment with company goals Engage with customers to understand their needs and provide tailored solutions that enhance satisfaction Maintain up-to-date knowledge of industry trends and best practices to continuously improve service delivery Support email marketing initiatives by providing technical assistance and troubleshooting Contribute to display advertising projects by offering insights and technical expertise Ensure compliance with company policies and procedures in all helpdesk activities Participate in training sessions to enhance skills and knowledge relevant to the role Foster a collaborative work environment that encourages innovation and teamwork Drive continuous improvement efforts by identifying areas for enhancement and implementing solutions. Qualifications Demonstrate proficiency in MS Excel including data analysis and report generation Possess strong communication skills in English both written and spoken Experience in display advertising and email marketing is a plus Ability to work effectively in rotational shifts and adapt to changing priorities Strong problem-solving skills and attention to detail Ability to collaborate with team members and contribute to a positive work environment Eagerness to learn and stay updated with industry trends and technologies. Certifications Required Microsoft Office Specialist: Excel Certification

Role & responsibilities - Providing help and advice to visiting customers in case any help they ask for. Communicating courteously with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security issues or a customer being taken ill. Make customers aware of non-accessibility in an under-construction unit. Liaise with Security team in case of lost and found and communicate with customer. Keeping accurate records of discussions or correspondence with customers. Writing reports on analyzing the customer service, that Property provides. Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenants Maintain complaint tracker (Manual & Electronics) Developing feedback or complaints procedures for customers to use. Get customer feedback and liaise with Customer Relationship Manager for any remedial action. Inform Housekeeping team in case of any untidiness found or any complaint received from customer Inform Security and Help Desk in case of any untoward incident. Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level. Who are we looking for? Education: Diploma/Graduation in any stream with 2-4 yrs. Experience with customer management. Skills : Team Player Good communication and interpersonal skills Ability to effectively communicate and coordinate the work of assigned areas of responsibility If this role sounds interesting to you, please email your CV at- vanshika.hadawale@godrejliving.co.in

Acts as first point of contact for occupant issues, logs and tracks complaints via FM software, issues work permits, updates water consumption, coordinates team data, manages access control, supports shift engineers, and ensures timely reporting.

WNS Global Services Inc. (NYSEWNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. Our mission as an organization is guided by our CIRCLE of ValuesClient First, Integrity, Respect, Collaboration, Learning, Excellence. Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA Additional Information Oral communication English as a first language. Able to communicate with all customers and team members in a professional and confident manner Written communication able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations) Willingness to build and maintain cooperative working relationships with community and divisional team members Proficient in MS Word, Excel and Outlook

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Linux/Unix Desktop Management, Windows ScriptingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance service delivery.- Engage in training and mentoring junior team members to build a knowledgeable team.- Analyze and resolve technical user problems (No forwarding of problems)- Ensure incident information is recorded completely as well as the resolution- Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training- Presenting new hardware on different occasions to different user groups- First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly.- Setup of new devices or returned device- Ownership and responsibility of User satisfaction- Representing Corporate IT to ensure a one of a kind user experience- Support projects and initiatives- Create and review statistical information - Accountable for our local hardware management Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Technical Support.- Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management.- Strong problem-solving skills to address technical issues effectively.- Ability to communicate technical information clearly to non-technical stakeholders.- Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk 1st & 2nd Level) - Excellent Windows 11, MS-Office and other Microsoft products knowledge- Experience in working with Linux - Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) - Experience supporting iOS & android mobile devices - Experience with SAP ticket system and remote tools Additional Information:- The candidate should have minimum 3 years of experience in Customer Technical Support.- This position is based at our Hyderabad office.- A 15 years full time education is required.- Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

JD For VIP Support: - Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc. Knowledge on SCCM, Antivirus, Encryption Software Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware. Must have worked in any IT ticketing tool and know about ticket priorities and SLA Focus on building good working relationships within the team and other Resolution Groups Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool L1 knowledge on Routing & Switching Remain well versed in help desk policies, procedures, standards and documentation All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime. Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Position Title Manager Workplace Operations Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 11 am to 8 pm Role Reports to Sr.Manager-Workplace Operations Remote/Hybrid/in-Office In office ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H agen-Dazs, we ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview Real Estate & Facilities Management is a function which creates safe and employee friendly workplace solutions. This ream is focused on keeping employee experience at the center driving world class service offerings to enable employee friendly workplace, food, transport, logistics, security, business continuity, health& wellness, engineering and infrastructure. The function has diverse support groups that work cohesively in creating world class employee experience, ensuring adherence to global workplace standards as well as complying with local regulatory & compliance requirements. For more details about General Mills please visit this Link Purpose of the role The Soft Services Manager is responsible for overseeing and managing non-technical services within the organization, ensuring high-quality service delivery and operational efficiency. Key functions include: Supervising Upkeep & Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge & Couriers, Front of the House Operations, Horticulture & Pest Management Services, Waste management and other support services. Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs). Monitoring budgets and ensuring cost-control. Conducting regular performance evaluations and implementing improvements as necessary. Ensuring adherence to contractor health, safety, and environmental compliances. Addressing customer feedback and fostering positive client relationships. KEY ACCOUNTABILITIES Oversee and manage soft services, including Upkeep & Hygiene, pest control, waste management, landscaping, F&B Services, Helpdesk, front office, and mailroom services. Develop and implement standard operating procedures (SOPs) for all soft services to ensure consistent delivery. Indent monthly requirements for Soft services as per the months budget Responsible for the management and coordination of all soft services contractors. Monitor vendor performance against agreed SLAs (Service Level Agreements) and KPIs. Conduct regular audits and evaluations of service providers to ensure compliance and quality. Track expenses and optimize resource allocation without compromising service quality. Act as the primary point of contact for clients or tenants regarding soft services issues. Identify opportunities for innovation and process optimization within soft services. Stay updated on industry trends and implement best practices to enhance service delivery. REQUIRED QUALIFICATIONS Bachelors degree in Facilities Management, Hospitality, Business Administration, or a related field. 7+ years in facility management, with a focus on soft services. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Inventory Management & control. Proficiency in negotiation and vendor management. Excellent communication and negotiation skills with clients, vendors, and team members Strong problem-solving and decision-making skills. Knowledge of digitalization & automation shall be added advantage Skills Required- Hard skills: 1.Time Management: Ability to accurately estimate the amount of time needed to complete tasks and manage resources accordingly 2.Organizational Skills: Capacity to plan, prioritize, and manage multiple tasks simultaneously 3.Risk Management: Capacity to identify, assess, and manage potential risks 4.Communication Skills: Proficient verbal and written communication abilities 5.Negotiation Skills: Ability to use persuasion and persuasion tactics to reach mutually beneficial agreements 6.Problem Solving: Capacity to analyze and resolve issues quickly and effectively 7.Team Leadership: Proven track record of leading a successful team 8.Budget Management: Ability to create, monitor, and adjust budgets to meet project needs Soft skills: 1.Excellent Communication Skills - Ability to clearly and effectively communicate with team members, stakeholders, and customers 2.Organizational Skills - Capacity to manage multiple tasks and prioritize work 3.Interpersonal Skills - Capacity to work effectively with others in a collaborative environment 4.Problem Solving Skills - Ability to identify solutions to complex and challenging issues 5.Leadership Skills - Capacity to guide and direct team members to successfully accomplish goals 6.Time Management Skills - Capability to plan and manage resources to ensure timely completion of projects 7.Decision-Making Skills - Ability to evaluate options and make sound decisions 8.Adaptability - Capability to adjust to changing circumstances and requirements

Skill required: NA - Solution Architecture Designation: Solution Enablement Senior Manager Qualifications: Bachelor of Arts Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Proposal creation:Participating in RFP/RFI process and developing winning solution for HRO domain collaborating as a key member of the HRO solution team supporting Value Design / Vertical / Sales teams to represent the solution offering to the client.Solution Design:Demonstrate thorough understanding of the HRO domain and diagnose the challenges, risks and requirements to further translate them into optimal solution. Understand and translate client requirements into a solution offering, solution plan, proposal and cost estimate leveraging standard processesProcess Consulting:Undertake consultative assignments working with clients stakeholders at their location advising them on business pain points and problems. Perform Discovery Assignments for clients through leveraging tools and frameworks for identifying areas for outsourcing and process transformation using a consultative approachDesign, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge. What are we looking for Brings HRO domain relevance in all pursuits and business conversations with the client organizationsExposure to RFX Process, Timelines, Sections, Solution development, RFP responseHas deep HRO domain knowledge to identify opportunities, white spaces existing in the industry.Interprets and translates business requirements into solutions that can be taken to the marketWell versed in Hire HR Outsourcing Solution development for functions like Payroll, Recruitment & onboarding, Benefits Administration, Learning & Development, Workforce administration, HR Helpdesk, HR Analytics etc.Knowledge of solution based on Hire-to-retire Platforms and experience in developing solutions with Platform will be an added advantageRevenue Growth:Drive revenue growth through reactive and proactive pursuits:Outlining win themes, architecting right solution, articulating domain flavor in RFX responses and formulating deal commercial constructMarket Visibility:Creating PoVs, bringing about Thought Leadership from knowledge of Domain and IndustryCommercial Constructs:Understands various commercial models and their implications; devise commercial constructs to best suit nature of work and client requirements. Clearly define the model and inputs required to create commercial construct based on the identified needs of the client, quantifying and articulating innovative feasible business solutions to cater to their needs - Preparing the commercial model estimates working with Enterprise Services, Service Delivery, Technology, Transition and Pricing to deliver the defined scope of services. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelor of Arts

Hiring For Oracle Cloud HCM Functional Consultant Module- OTL//US Payroll/Compensation//Talent Management//Benefits//ORC//Help Desk//Security Hybrid Opportunity Looking for candidates with max 1 Month of notice period or Immediate Joiners Location- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata, Gurgaon, Noida 1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud. 2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits//Help desk//Security Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 30000-35000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past How do you handle performance evaluations and provide constructive feedback to team members What strategies do you use to motivate and engage your team, especially during peak times or challenging projects How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs) Can you provide an example of a time when you had to resolve a conflict within your teamHow did you handle it What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA) Can you describe a particularly challenging technical issue you helped resolveWhat was the issue and what steps did you take to solve it How do you stay updated with the latest trends and technologies in IT service management What is your approach to ensuring your team follows best practices in cybersecurity and data protection How do you ensure your team provides excellent customer service, even under high-pressure situations Can you give an example of a time when you had to handle a difficult or dissatisfied customerHow did you resolve the situation What methods do you use to monitor and improve the quality of service provided by your team How do you communicate complex technical issues to non-technical stakeholders or end-users How do you approach troubleshooting and resolving recurring issues reported by end-users Can you explain a process you have implemented that improved the efficiency of the service desk What is your process for prioritizing incidents and service requests How do you ensure that your team members are continuously developing their skills and knowledge Can you describe a training program or initiative you ve implemented to improve your team s performance How do you handle onboarding new service desk team members What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk Can you provide an example of how you used data and metrics to improve service desk performance A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders A team member consistently fails to meet performance expectations. How would you address this issue You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team What is your vision for the service desk, and how do you plan to achieve it How do you ensure the service desk aligns with the overall goals and strategy of the organization Can you describe a time when you had to drive a significant change or improvement in your service deskWhat was your approach and the result

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification). Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support. Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams. Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs. Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary. Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction. Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process. Key Skills and Competencies Familiar with working on Windows, Linux, Networking & Cloud technologies. Good command in Microsoft Excel and PowerPoint for reporting and presentations. Excellent English communication and customer handling skills. Proficiency in IT Service Management tools. Knowledge of ITIL practices and methodologies. Experience 4 Yrs. – 6 Yrs. Qualifications B. Tech (Electronics, IT, or CS) Preferred, BCA or MCA

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Managing incoming and outgoing communications, including emails, phone calls, and mail. Maintaining files, databases, and records in an organized manner. Scheduling appointments and meetings, and coordinating with internal and external stakeholders. Preparing reports, presentations, and other materials as required. Assisting with financial management tasks, such as tracking expenses and preparing invoices. Performing general office management tasks, such as ordering supplies and managing equipment. The ideal candidate should have strong organizational and communication skills, attention to detail, and proficiency in Microsoft Office and other office software.

5-8 years of overall experience in service industry with minimum 3 years in people management customer service Purpose of Role: Ensure smooth claims processing for customers. Manage a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Roles and Responsibilities: Ensure team members are visiting the customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements Team management Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the clients understanding/requirement. Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like helpdesk, wellness-related activity and more. Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate Key Results and Outcomes driven by this role: Client renewals Customer Resolution per SLA Customer satisfaction Behavioural competencies: Process knowledge MS Office Problem Solving Active listening People Management Excellent Communication