889 Helpdesk Jobs - Page 7

Job Title: Service Support Executive Company: Zaco Computers Private Limited Web: www.zacocomputer.com Contact : 9321709162 ( Call / Whatsapp) Location: Goregaon, Mumbai About: Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world. We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality. Responsibilities and Duties JD for Service Support Engineer To manage and own the incoming ticket queries until resolution. To coordinate with the clients and the field engineers. To provide technical support to clients, if required. To organize and schedule service calls across locations in India including remote locations. To schedule service calls in coordination with the client and align appropriate field engineers for such service calls. To ensure that the engineers report on-site on time with proper tools and required inventories for scheduled service calls, and finish the given task on time. To plan and maintain the inventory/spares of AMC customers. To conduct quality checks of inward inventory and accordingly make the report. To work efficiently as a team member. To prepare, maintain and update the data related to service calls and data of the engineers. Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable. Required Experience, Skills and Qualifications Bachelors degree in any field. Experience to work on Excel. Require knowledge in computer hardware parts. Fluent in English Communication.

Role & responsibilities Service Request Management: Log, prioritize, and assign service requests related to IT systems, facilities, and commercial operations, ensuring adherence to SLAs. ncident Resolution: Provide first-level support for hardware, software, and facilities-related issues, troubleshooting problems and escalating complex cases to appropriate teams. Customer Communication: Maintain clear and professional communication with users via phone, email, or chat, ensuring they are informed about the status of their requests. Documentation: Maintain accurate records of all interactions, including service requests, resolutions, and feedback, using helpdesk software. Reporting: Generate and analyze reports on service request trends, response times, and user satisfaction to identify areas for improvement. Training & Support: Assist in onboarding new employees by providing orientation on IT systems and facilities usage.

Service Desk Associate - English India - Bengaluru, working from office Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Good communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms

Req ID: 329918 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Req ID: 329917 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Back to search results Previous job Next job JOB DESCRIPTION Since year 2003, Oceaneering s India Center has been an integral part of operations for Oceaneering s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE). Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Duties And Responsibilities ESSENTIAL Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation & resources. Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs Issue License Key s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. Identify, Evaluate, and Interpret trends for detailed analysis of data. NON-ESSENTIAL Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. Undertake continuous improvement training programs and specific projects as instructed by management. Assist Engineers with all technical support functions. Handle escalated queries from Administrators. Assist with any other duties as and when required. SAFETY Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. OTHER Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment . Qualifications REQUIRED B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E) Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E) Knowledge of MS-Office and computer fundamentals (E) Must be willing to Work from office as and when needed. DESIRED 0 1 year experience in Support Operations (P). Knowledge, Skills, Abilities and Other Characteristics Excellent Verbal & Written Communication Skills in English Creative thinking and teamwork skills. Possessing a proactive, positive, can-do attitude. Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans. In addition, we make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training. We have a strong ethos of internal promotion. We can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future - you will be supported, and the possibilities are endless. Add To Cart

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com . The incumbent to provide administrative and accounting support in Account Payable arena. The person should have sound knowledge of Account Payable process and related activities. He should have hands on knowledge of SAP ERP along with expertise in MS Office (outlook, excel, word power point etc...). The incumbent will play key role in creating strong relationship with the buyers and requestors to resolve day to day vendor queries and invoice/payment related issues to ensure invoice are timely processed and paid. The incumbent will look to process improvement ideas and initiative and take lead to implement those to achieve process efficiencies. Continuously keep himself updated with the changes in the bank regulatory changes as well as change in tax laws as local legal compliances which impact AP processes. Solves complex administrative problems requiring breadth/ depth of accounting or finance knowledge Qualifications Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Requires higher education or specialized training/certification, or equivalent combination of education and experience. Requires extensive knowledge and skills to complete specialized tasks. Minimum Qualification - B.com with 3 - 5 yrs of experience in Accounts Payable Area Have good knowledge of different Accounts payable function (from processing to Invoice on hold, payments. handling invoice related issues, Helpdesk queries etc...) SAP ERP knowledge is preferred Well versed with MS office (outlook, excel, word power point etc...) Should have sound Accounting knowledge Proficiency in communication (both Written and verbal) Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Finance

Ability to understand the issues raised by clients, reproduce them, troubleshoot and reply to clients promptly. Should have the ability to prioritize and respond promptly to clients independently in written English.

for a dedicated and proactive Support Desk professional to provide essential support during and after the application implementation process. This role focuses on assisting clients with technical issues, troubleshooting, and ensuring that the implementation of applications is seamless. The ideal candidate will have strong communication skills and a deep understanding of the application setup and usage to offer timely and efficient support. Key Responsibilities: 1. Post-Implementation Support Provide ongoing support to clients after the application implementation to ensure smooth operations. Troubleshoot issues related to system configurations, functionalities, and performance. Offer guidance on the proper usage of the implemented applications to ensure clients maximize value. 2. Technical Issue Resolution Respond to client inquiries, issues, and concerns related to the application setup. Log, track, and prioritize all support requests through the designated ticketing system. Resolve application-related issues and escalate complex cases to senior technical teams as necessary. 3. User Assistance and Training Assist clients with user access issues, configuration settings, and workflow questions. Provide training materials and resources to clients to help them become proficient in using the application. Conduct training sessions, if needed, to ensure that users understand all relevant features and processes of the implemented application. 4. Documentation and Knowledge Base Management Document common issues, resolutions, and FAQs to build and maintain an internal knowledge base. Update user manuals and troubleshooting guides based on recurring issues or new application features. Maintain detailed records of each support request for tracking purposes. 5. Client Relationship Management Maintain clear and professional communication with clients to keep them informed about the status of their support requests. Ensure client satisfaction through regular follow-ups and proactive issue resolution. Build long-term relationships with clients to foster trust and confidence in the support provided. 6. Application Monitoring and Feedback Monitor the performance of applications post-implementation and report any critical issues to the technical team. Gather client feedback on the implemented solution to identify areas for improvement or additional support needs. Assist the implementation team in refining the deployment process based on support desk insights and feedback. 7. Collaboration with Implementation and Development Teams Work closely with the implementation and development teams to ensure seamless deployment and troubleshooting. Provide insights and feedback from clients that may contribute to future application enhancements or updates. Requirements Requirements Experience in a support desk or customer service role, preferably in application implementation or IT support. Strong technical knowledge and troubleshooting skills, with experience supporting cloud-based applications (e.g., Zoho, CRM, ERP systems). Excellent communication and interpersonal skills to interact with clients and internal teams. Ability to understand and explain technical concepts in a simple, clear, and concise manner. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and customer service management tools. Strong problem-solving skills and ability to manage multiple support requests efficiently. Basic knowledge of business processes and how they relate to application implementation (CRM, Sales, Marketing, etc.).

Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are seeking an experienced Travel and Expenses Specialist to manage travel related activities for employees across IFF. Your Focus: As a Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for providing excellent customer service to employees related to T&E inquiries and efficiently address inquiries from employees regarding policies, processes and systems. The role reports to Operations Leader. How will you contribute: Provide excellent customer service to employees related to T&E inquiries Efficiently address inquiries from employees regarding policies, processes and systems. Provide support of the expense software. Educate and train travelers and BU personnel on the proper procedures for expense reporting and reimbursement and the past due guidelines. Reconcile, research and support credit card accounts. Helpdesk/ Customer Service Strong oral and written communication Research and resolve issues regarding traveler set-up or misapplied payments. Interact with peers and various management levels to address any credit card or expense inquiries To ensure that all Corporate Card Payments are reviewed and paid on time. Ensure Compliance to Corporate Travel Policy: Review soft limits and audit flags to reduce risk and ensure compliance to travel policy and local tax and legal guidelines Assist Corporate Security and Corporate Audit in review of specific cardholder account reviews Educate BU personnel and travelers on best practices of expense reporting, past due accounts and traveler terminations Monitor various reports for compliance Miscellaneous Travel processes: Troubleshoot and resolve issues regarding batches or payment failures. Improvise process by adding new activities or by eliminating non-value steps. Provide/generate T&E reports/dash boards which will depict T&E spend. Subject matter expert on corporate credit card program and employee expenses. Perform reconciliations on credit card end to end process. Review outstanding charges and communicate outstanding charges to employee & Shared Services financial leads. What will you need to be successful: B. Com. Or Equivalent finance bachelor s degree in accounting with minimum of 3+ years of experience in travel and expense. Proficiency in Microsoft Office Suite, with emphasis on Excel Prior experience with Travel and Expense Product Concur and TMS preferred. Should be decent in verbal and written communication. Working knowledge of Microsoft Tools - MS Excel, Word, and PowerPoint is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to succeed in a team environment. Excellent attention to detail and problem-solving skills.

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Description: Essential Job Functions: Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7.0.25/ UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Knowledge of Core Banking Solutions, banking support Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

POSITION SUMMARY STATEMENT: The GBS Support Center Analyst will manage a customer-focused Help Desk that offers top-quality front-line support to employees related to GBS Finance and Human Resources functions. This position will be responsible for handling phone calls as well as managing inquiries received via case management systems. POSITION RESPONSIBILITIES AND EXPECTATIONS: Deliver high service level quality according to KPIs and SLAs defined in the Service Partnership Agreements and all relevant productivity targets. Resolve all day-to-day issues and inquiries raised by employees, internal and external parties. Use the ServiceNow case management system to manage and close cases according to instructions and guidelines. Ensure compliance with help desk and case management policies. Perform all help desk and case management service support activities. Review queries for all relevant process areas (supplier management, invoice issues, etc.). Monitor existing ticket queues, resolve and send resolutions to requestors where possible; escalate tickets and inform users on lead times according to set guidelines. Identify potential problems and/or delays in resolution and notify internal/external customers or employees. Escalate cases for exception handling as appropriate/defined. Establish, manage, and grow relationships with both internal and external customers. Provide input to the continuous process improvement team; ensure that all process controls are operational, actively identify control gaps, and recommend possible solutions. Ensure compliance with GBS standard processes. Deliver input and insights regarding necessary updates to the Knowledge Database. Communication: Excellent English language skills, both written and verbal, are a prerequisite. Innovation: Process improvement skills. Able to perform root-cause analysis and suggest solutions. POSITION REQUIREMENTS EDUCATION: Bachelor s or Associate Degree in Business Administration, Accounting, Human Resources, or another business-related field. EXPERIENCE: Required 2 5 years of experience in a help desk environment. At least 2 years of experience in a service-oriented industry. Solid user of Microsoft Office applications. Preferred Experience in Finance and HR processes. Experience with Oracle and ServiceNow Case Management. ESSENTIAL SOFT SKILLS: Strong focus on providing the highest level of customer service to both internal and external customers. Empathetic, confident, self-motivated, and enthusiastic. Accepting and adapting to cultural differences. Task and time management skills. Ability to interact courteously with customers and ensure interactions provide a high quality of service. Ability to analyze customer needs through soliciting, evaluating, and acting upon customer feedback. Ability to coordinate with other internal departments to deliver a seamless service to customers. ADDITIONAL EXPERIENCE: Additional language is a plus (Polish, Spanish, Malay). Qualifications Please review EMEA&I Description box

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description As an IT Analyst, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services. Job Duties Serves as first point of contact for employees needing technical assistance Deliver excellent customer service through all employee interactions Microsoft Hybrid Environment - Domain Controllers, Active Directory, & Microsoft Entra ID Work with Microsoft Azure & M365 Administration Dynamics Support, Power Platform, Power BI Networking Concepts - FortiNet Firewall, VPN Tunnels, and Meraki Switches Prioritize workload for users that are experiencing work stoppages Remote desktop support for remote and local users Familiar with Microsoft Intune, Windows Autopilot, and inventory management On-Call rotation to support after hours end user issues (1-2 weeks per month) Self-Starter to IT projects that stretch beyond your comfort zone and do required research for solutions Accountabilities Operational Excellence: Diagnoses and resolves employee workstation problems, follows best practices when resolving helpdesk tickets, performs preventative maintenance, and escalates tickets as appropriate. Customer Service: Provides clear and constant updated support to internal customers with the appropriate level of empathy and urgency when resolving issues. Required Qualifications Bachelor s Degree and/or combination of minimum 5 years total of IT experience 2+ years of Azure experience 2+ years of Application experience 3+ years of Desktop support experience Office 365 support experience Strong communication, interpersonal skills, and a customer service-oriented mindset Knowledge of asking targeted questions to quickly understand the root cause of a problem Willingness to work in a fast-paced environment Independent self-starter that will take action on needs as they arise Highly motivated team player that s seeks best in class customer service Have understanding of how environment changes can impact the business Preferred Qualifications Microsoft AZ-104 Certification Power Platform Fundamentals CompTIA A+, Network+, Security+ Working Environment Conditions may include working inside and/or outside. May work around office machinery with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation. Physical Job Requirements Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth. Tools and PPE Requirements Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. Limitations and Disclaimer This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position. The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others. This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules. Requirements are representative of minimum levels of knowledge, skills, and abilities . To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently. Pinnacle is an equal employment opportunity employer and does not discriminate based on race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, genetic information, or any other characteristic protected by applicable law.

Duties and Responsibilities The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Answers, evaluates, and prioritizes incoming tickets both remote and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews users to collect information about the problem and leads the user through diagnostic procedures to determine the source of error. Determines whether problem is caused by hardware or software. Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to senior staff or other technical teams via proper escalation methods. Handles onboarding and offboarding of users Logs and tracks issues via Jira Service Desk and maintains historical records and related problem documentation. Consults with other technical teams to explain software errors or to recommend changes to programs. Tests software and hardware to evaluate ease of use, functionality and whether product will aid user in performing work. Writes and revises technical documentation and procedures. Conduct software and physical hardware audits. Help users and leadership host meetings in office when requested. Update and maintain accuracy of technical assets Requirements & Qualifications To perform this job successfully, an individual should meet the following minimum requirements and qualifications: Prior Experience in a Helpdesk environment Experience with Windows and/or Mac operating systems Experience with Entra ID/Azure AD Experience with Office 365 Experience with Microsoft Intune or Jamf is a plus Some scripting experience preferred with PowerShell or Bash Excellent written and oral communication skills with internal customers Able to handle multiple tasks in a fast-paced environment and willingness to go the extra mile to solve customers problems Willingness to take initiative and follow-through - with strong organizational skills and attention to detail Able to provide hands-on or remote support in a timely fashion Able to update and manage technical assets 4 days on site in the Bangalore office, 1 day remote Key Competencies Independent problem-solving ability, and ability to creatively solve complex problems High level organizational and communication skills High level critical thinking and knowledge of escalation procedures Work calmly under pressure and maintain composure Excellent customer service and people skills Takes ownership of projects Physical Demands and Working Conditions Work is typically performed in an office environment with some physical demands, such as standing for long periods of time, bending, stretching, lifting and carrying up to 50 lbs., and normal exposure to everyday risks and discomfort requiring common safety precautions. Bangalore Karnataka India

To independently manage the site operations at Kolshet plot B- IThink & Supremus buildings.

In these roles, you will be responsible for: Add, delete modify, test data in systems based on client source files based on moderately complex to complex business rules Ensures accurate and timely completion of transactions to meet or exceed client SLAs Identify and resolve both regular and non-routine problems or escalate to more proficient team members. Apply financial domain knowledge (indicative list AP/AR, Fixed Asset, AP Helpdesk, Cash Apps etc.), theoretical concepts to undertake problem solving Works on preparation of SOPs Develops tactical and operational plans to achieve key milestones in the project Collaborating with management or other team members as appropriate to proactively address service issues and concerns Requirements for this role include: University Degree - Preferred Accounting Graduates. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Preferences: - Ability to communicate (oral/written) effectively in a professional/office setting. Commerce graduate with Accounting as a compulsory subject. Effective troubleshooting skills Ability to perform complex rule based data conversion work across different areas in the F&A domain. 2-5 Years of experience is required Required schedule availability for this position is Monday-Friday 05:30 pm to 3:30 am. Required shifts within that range could include 2pm to 12pm and 6pm to 4am The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s based on business requirement.

Hiring Now: International Voice(Service Desk) | Hyderabad | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Hyderabad (Work from Office) CTC: Up to 6 LPA Qualification: Any Graduate Experience: Fresher/Exp both can apply Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: Service Desk To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person - Rit - (7047160133) Job description *Required Min 0 to 5 years of technical Skill Set Desktop & Technical troubleshooting knowledge *Qualification- Min. Graduation in any stream, 10+2 with Exp Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Key Skills Required: IT Service Desk experience 0-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Basic knowledge about Systems, backup and Network *Work From Office (only) To Apply Call on Rit - (7047160133) / Or Whatsapp on the same Number with your details in the below mentioned format ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format: - Rit - (7047160133) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: @ ** Rit - (7047160133) (call or WhatsApp) Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career!

Basic Call Handling experience in help desktask and customer support role, technique to handle offie automation products, and monitoring system, ability to diagnose resovle basic technical issues

As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. you'll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (eg Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (eg, Crestron, Extron, Biamp, QSC, Cisco, Dante, etc)

Job Summary: We are hiring Technical Support Executives for L1 and L2 roles. The position involves handling customer queries, troubleshooting technical issues, and ensuring high customer satisfaction. Key Responsibilities: Handle inbound calls and log tickets. Troubleshoot issues using remote tools. Escalate unresolved problems. Maintain documentation and update systems. Ensure timely and professional customer support. Requirements: Graduate or equivalent. 0 to 5 years of experience in tech support/service desk. Good communication in English and local language. Basic IT knowledge and problem-solving skills. If you are interested kindly reach out to me on Ershad.Shaikh@dieboldnixdorf.com

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

Hiring for International Customer Support Work for the Worlds Largest Internet Organization Hurry !! Location: Hyderabad Work Mode: Work From Office (WFO) 5 Days a Week Saturday & Sunday fixed off Shifts: Rotational Shifts (Including Night Shifts) Immediate Joiners Required Education: 10+2 and above Experience: 0 to 6 Years (Freshers Welcome) Job Role: International Customer Support Executive Join the global process of the worlds leading internet and search engine organization. Provide customer support to international clients via calls in a dynamic and professional environment. Salary & Benefits: CTC: 3 LPA to 4.5 LPA Night Shift Allowance: 3,000/month Performance-based Incentives 2-Way Cab Facility Free Meals Saturday & Sunday fixed off Candidates will get oppurtunity to sit in client office Key Responsibilities : Handle international customer queries through voice process Provide exceptional support and resolve customer issues efficiently Maintain service level standards and adhere to company policies Interview Mode: Virtual How to Apply: To schedule your interview, Call or WhatsApp our HR Specialist :- Swagata 9609667716 Send your details in the following format: Name Qualification Total Experience (if any) Current Location Contact Number Available Joining Date How to Apply / Schedule an Interview: , Call or WhatsApp our HR Specialist - Swagata : 9609667716 Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Profile: Technical Executive Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team for implementation of Updates. Providing logs of the ATM machine & status reports to the Bank. Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required. Only Male Candidates can Apply