767 Helpdesk Jobs - Page 10

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Key Responsibilities Provide professional call logging services according to established guidelines Record comprehensive details of all service requests and complaints from residents Generate and assign unique reference numbers to all work orders and job cards Dispatch appropriate service providers based on request type and urgency Track service completion and manage follow-ups with service providers Communicate with residents regarding request status, timelines, and resolutions Prepare daily, weekly, and monthly reports on request volumes and resolution metrics Analyze recurring issues and assist Building Engineers with identifying maintenance patterns Support emergency procedures, crisis management, and business continuity protocols Actively participate in health and safety reviews and compliance Assist with invoice processing in coordination with Administration team Collaborate with Engineering and Properties teams on work order completion and contractor management Support other operational procedures as required by management Qualifications Bachelor's degree in any discipline 2-4 years of experience in Facility or Property Management Strong customer service orientation Excellent communication and interpersonal skills Proficiency with helpdesk systems and property management software Ability to prioritize requests and manage multiple tasks efficiently Knowledge of residential property operations preferred

Company: Mercer Description: We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM - RTA & Scheduler (IC Role) Shift Time - 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management. Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organizations and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommend strategies to Operations for improved labor utilization and key performance indicators Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing) Queue Performance Reporting and Actions Taken Interval Productivity reporting and ROCC(offshore) Helpdesk Review and process VTO/PTO/OT/Non-Prod time requests in real-time Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Creating and maintaining shift profiles and scheduling rules within the Workforce Management software Providing ongoing analysis of available shift offerings, staffing requirements, and time off allocations Performing ad hoc reporting as needed to support information requests from Servicing Collaborating with other analytical groups within the organization to share information as needed Managing holiday allocation at agent and business level and ensure effective employee engagement Headcount management to support optimization at recruitment and training level Assuming and performing other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Analysis of outlier and reports to develop performance improvement and plansdrive automation and standardize reporting What you need to have: Graduate or above Minimum 5 years in a contact Centre Minimum 2 years experience in scheduling role Minimum 3 years of experience in real-time role In depth knowledge of call Centre operations and, metrics, and reporting What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Role summary We are looking for a reliable and detail-oriented Data Entry Operator (DEO) to support our Helpdesk team within the healthcare environment. The role involves accurate data entry, record maintenance, and coordination with internal teams to ensure timely resolution of support requests related to patient services, appointments, medical records, and other healthcare operations. What the role entails Key accountabilities/ responsibilities Enter and update patient-related data, service requests Maintain logs of Helpdesk tickets including follow-ups, resolutions, and turnaround times. Coordinate with medical, professionals , and administrative teams for accurate data collection and clarification. Generate daily/weekly reports for internal tracking and analysis. Ensure strict confidentiality and accuracy in handling patient data Support Helpdesk operations by responding to basic queries and escalating issues as needed. Assist in the documentation of Helpdesk SOPs and processes. What we are looking for in you Prior experience in a healthcare or hospital setting is an advantage. Proficiency in MS Office tools, especially Excel and Word. Fast and accurate typing skills with attention to detail. Strong written and verbal communication skills. Working With Lab Team Role demands (Travel) No Stakeholder interfaces No What we promise to you Career Growth and Development Inclusive and Collaborative Culture Strong growth prospective. Job Summary 30 May 2025 1 Position Fulltime Graduate (Mandatory)

Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in delivery management within the Hi-Tech and Devices domain. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your contributions will directly impact our companys success and societal advancement. Responsibilities Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution. Oversee the delivery management process ensuring timely and accurate service delivery to clients. Collaborate with cross-functional teams to enhance service quality and operational efficiency. Utilize technical expertise to troubleshoot and resolve complex issues within the Hi-Tech and Devices domain. Implement best practices in service management to optimize helpdesk operations. Analyze customer feedback to identify areas for improvement and drive continuous enhancement. Develop and maintain comprehensive documentation for helpdesk processes and procedures. Coordinate with stakeholders to align helpdesk services with business objectives and customer needs. Monitor helpdesk performance metrics to ensure adherence to service level agreements. Facilitate training sessions for team members to enhance their technical and customer service skills. Engage in proactive communication with clients to manage expectations and build strong relationships. Support the integration of new technologies to improve helpdesk capabilities and customer experience. Contribute to the development of innovative solutions to address emerging customer needs. Qualifications Possess a strong background in delivery management with a focus on Hi-Tech and Devices. Demonstrate excellent problem-solving skills and the ability to work under pressure. Exhibit strong communication and interpersonal skills to effectively interact with clients and team members. Have a keen attention to detail and a commitment to delivering high-quality service. Show proficiency in using helpdesk software and tools to manage customer inquiries. Display a proactive approach to identifying and addressing potential issues before they escalate. Maintain a customer-centric mindset prioritizing the needs and satisfaction of clients. Certifications Required ITIL Foundation Certification or equivalent in service management.

What Does the team do The Mobility Support Desk is the centralized support hub that bridges the gap between client employees and technical solutions. Its the first point of contact for users facing issues with technology, software, or services. What will you do We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues 2) Answer incoming calls & chats. 3) Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, client policy and internal Sakon teams to provide accurate and timely resolution. 4) Working customer service/tech support via incoming phone calls, email and chat. 5) Identify and assist to resolve all issues identified during regular operations. No scripts are used. You must be able to think on your feet and ask the appropriate questions to identify and resolve the issue as it arises. Ticketing all calls, chats and email support in English and Portuguese/Spanish 7) Review deliverables of support team members and provide the required support and guidance to ensure timely deliverables to client. 8) Communicates escalations / issues to Managers in a timely manner, ensuring that all communications are professional and accurate. 9) Act as a single point of contact for managing the communications with the client. Our Expectations 1) We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS product (Mobility Practice) 2) Candidate should be willing to work in 24/7 rotational shift. 3) Extremely organized with an appreciation for process and documentation 4) A team player who thrives in a kind and collaborative environment. Ability to quickly learn how to troubleshoot devices and step by step instructions. 6) Identification, prioritization and resolution of reported problems through various 7) mediums (platform, emails, calls, chats] and responsible for the closure of request with the specified SLA. 8) Working closely with the international telecom carriers/ service providers to resolve the requests and incidents raised by customers. 9) Technical Support experienced highly regarded. If interested then share your resume at neena@neptuneconsultant.com

Job profile: Qualification: Prefer BHM/Bachelors Degree Industry Type: FM Services, Hotel Overall Experience: 4-6 years Industry Experience: 4-5 years Technical Skills: Computer knowledge Generic Skills: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize Behaviors: Team work, learning attitude, handle multiple tasks & positive Thinking Job Aim: The Lobby Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. Competencies: Excellent communication skills. Strong customer service drive. Pro - active problem-solving skills. Exceeding customer satisfaction Excellent time management/ Able to work flexible hours Quick learner and ability to motivate self & others Proven working experience as a lobby manager/ FM industry. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Providing flawless, upscale, professional service Adaptable, composed, flexible with strong Mental Resilience Responsibilities: Key Operations delivery Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers. Assist in sending clients/visitors messages or faxes and self-check-in. Assisting with special needs for visitors with disabilities. Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Ensure welcome PPT is updated & displayed for the client visits and all the equipments are in working condition Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL. Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification. Operates the front office computer system to assist front office attendants Aid in general administrative activities and to Helpdesk as required. Ensure FOE handles all incoming and outgoing calls in professional & polite manner. Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly. Ensure Accenture specific processes/manual is followed Manage/track amount collected for temporary badges. Ensure compliance of regulations/requirements of JLL management. Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Front Office. Responsible for ensuring availability of safety and Accenture directory signage. Preparation of all required reports/participation in internal/external audits. Ensure training of front office /GRE staff as per relevant training calendars To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster Govern overall performance of Front office executive & Guest relation executive as per defined

Req Exp- Min 4 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 8.5 to 9 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Japanese NL4 certified; familiar with ITSM process Working Hours: Shift 1 – 2.30 PM IST to 11 PM IST Shift 2 – 10.30 PM IST to 6 AM IST On-call Support on Sat & Sun 3Years experience in Japan client communication and translation skills Excellent written & verbal communication skills in Japanese Language Japanese NL4 certified and familiar with IT terminologies Efficient in Japanese to English and English to Japanese translations Follow SOPs to address Application & Infrastructure issues Participate in Major Incident Management for Critical issues Collaborate with customer stakeholders, IT L2 support team Familiar and experienced on ITIL Processes - Good to have

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). Qualifications Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

Hiring For Oracle Cloud HCM Functional Consultant Module- OTL//ORC//US Payroll//Talent Management//Benefits//Helpdesk//Security Hybrid Opportunity CTC UPTO 40LPA Looking for candidates with max 1 Month of notice period or Immediate Joiners Job Description 1. The candidate is expected to have 7+ of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in any one of these modules along with the Core HR US Payroll//OTL //ORC//Benefits// Talent Mangement//Helpdesk//Security Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Hello Candidate, Greetings from Wings International ! We are hiring for Customer Support Associate for our client in Multiple location in South India. Position : Customer Support Engineer Qualification : BCA /B.Sc./ B.Com 2025 / 2024 / 2023 with 60% in all academics. Job Locations : Bangalore / Chennai/ Hyderabad Salary for freshers : Rs. 15,000 - 20,000/- Note : Communication should be Good . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Location: Mumbai, Navi Mumbai, Thane Qualification: HSC or Graduate (Both freshers and experienced candidates are eligible). Preferred Candidate Profile: Salary: 15,000 - 40,000 (based on role/experience) Incentives: Unlimited, performance-based Shifts: Day (Domestic) / Night-Rotational (International) Spoken English: Must be excellent Gender: Open to all Joining: Immediate preferred (max 15 days notice) Age: Up to 35 (Domestic), up to 40 (International) Rounds of Interview: 1. HR Round 2. Operations Round Why Join Us? * Competitive pay with high earning potential * Career growth and advancement opportunities * Full training and onboarding support * Friendly and professional team environment How To Apply: Text "Hi, JC-01" on WhatsApp to schedule an interview: HR Rohit- 8976360176 **We are an equal opportunity employer. All applications will be treated with strict confidentiality.

1 About the position: The assistant will work closely with the leads to assist with administrative tasks and be the chief internal coordinator. The responsibilities will include but not limited to managing expense reports, travel arrangements (domestic and international), calendar management and vendor management. Individual must strive for excellence, be pro-active, enthusiastic and exuberate perseverance. The assistant will be responsible to perform variety of duties and tasks and should be able to manage stakeholders, vendors and navigate through systems. Key responsibilities: Responsible for calendar management. Maintains leaders schedule and is responsible for planning and scheduling meeting and conferences Ability to maintain a variety of documents including business correspondences Schedule travel for leadership visits Responsible for travel arrangement including visa documentation, air ticket, hotel booking and car booking (Domestic International) Making necessary logistics arrangements for visitors: hotel booking, flight booking, cab booking, etc Prepare and processes reimbursements and other expense reports, reconciling and reporting travel expenses Ensure smooth execution of meetings, off-sites, summits and similar events by Coordinating logistics such as equipment set up and coordinating with associated hotel/office helpdesk Organizing necessary food/refreshment procurement Preparing agenda for the meeting and maintaining minutes of the meeting Collating final updated content from respective point of contacts for the event Manage, escalate, and resolve key location specific issues which affect multiple team members (space, access, IT etc) Prepare notes, reports, letters and other documents using MS Word, spreadsheet and presentation Required Qualifications: Bachelors degree 5 years experience as an administrative assistant, preferably at the C-suite level in a multi-national company Excellent communication skills: verbal and written Proven experience with calendar, travel and expense management Expert in handling multiple priorities, administrative coordination, and logistics management Ability to act proactively, think on the feet and be resourceful Ability to work independently and be result oriented with solution centric approach Must be we'll-organized, detail-oriented, ability to multi-task with great follow-up skills Must be diligent, hardworking, and ambitious Expertise in managing multiple stakeholders and day to day tasks Ability to use Microsoft Office suite (Outlook, Word, Excel, PowerPoint) Experience with relevant tools such as concur, is an added advantage Chevron participates in E-Verify in certain locations as required by law.

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will do Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours, willing to work on weekends & night (9:00 PM & 11:00 PM) shifts Conducting remote troubleshooting of Enphase products. Troubleshooting, approving and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Participating in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. Performing other duties as assigned. Who you are and what you bring Should be a Graduate - B.E/ B. Tech and/or Electrical New College Graduates / Freshers, with 6 0% and above in 10 th & 12 th , 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers Strong verbal and written communications skills in English Computer literate (PC skills essential, Mac OS desirable) General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable Exposure to solar/PV-related environments

About Medhavi Skills University Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empaneled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs. For more information, visit https://msu.edu.in/ Role Overview: We require a skilled IT Administrator to oversee and maintain our organization s IT infrastructure, ensuring seamless operations, security, and user support. The ideal candidate will manage hardware, software, networks, and cybersecurity while providing technical assistance to staff. Key Responsibilities: System & Network Management Install, configure, and maintain servers, workstations, and network devices (routers, switches, firewalls). Monitor network performance, troubleshoot outages, and optimize LAN/WAN/VPN connectivity. Manage Active Directory, DNS, DHCP, and Group Policy for user access control. Security & Compliance Implement cybersecurity measures (firewalls, antivirus, encryption, patches). Conduct regular backups, disaster recovery tests, and data protection audits. User Support & Training Provide helpdesk support (hardware/software issues, password resets, email setups). Train employees on IT policies, tools, and security best practices. Software & Hardware Maintenance Deploy and update OS (Windows/Linux), productivity suites (MS 365, G Suite), and ERP/CRM systems. Manage inventory, licenses, and procurement of IT assets. Virtualization Maintain virtual machines (VMware/Hyper-V) and containerized applications. Documentation & Reporting Maintain IT logs, asset records, and SOPs for troubleshooting. Generate reports on system uptime, ticket resolutions, and IT expenditures. Qualifications & Skills Required: Bachelor s degree in Computer Science, IT, or related field. Certifications: Microsoft Certified: Azure Administrator, CCNA, CompTIA Network+/Security+, ITIL. Proficiency in Windows/Linux server administration. Knowledge of scripting (PowerShell, Bash, Python) for automation. Experience with MDM (Intune, Jamf), SIEM tools, and RMM software. Strong problem-solving and analytical abilities. Excellent communication for cross-department collaboration. Ability to prioritize tasks in a fast-paced environment. Familiarity with cybersecurity frameworks (NIST, CIS). What We Offer Being a key player in something potentially massive and world-changing Competitive salary and incentive structure, best in the industry. Opportunities for professional development and growth. A supportive and collaborative work environment. The chance to make a meaningful impact on the careers and lives of working professionals. . Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Converting Requisition to PO (Manual) Invoice processing, (2 way & 3 way matching) Vendor setup / modify existing vendors Payment Scheduling and monitoring AP Close / Schedule activity Helpdesk T&E Audits Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Qualifications B.Com /M.Com / BBA / MBA

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview The Lead Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool s applications. This person is also responsible for defining, documenting and implementing best practices and standards. Additionally, this position will mentor, coach, and answer questions for fellow employees. Responsibilities Description The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals. Your day-to-day job will consist of: Lead the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the company s and client s business requirements All other duties as assigned Qualifications Minimum Qualifications Minimum of 8+ years of relevant and related work experience. Bachelor s degree or equivalent, or equivalent years of relevant work experience. Additional experience may be substitute for an advanced Degree. Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal to no supervision and take ownership of problems and/or issues and ensures timely resolution Excellent analytical, troubleshooting and organization skills Able to work both independently and as a member within a team environment EEO Commitment EEO Commitment

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Position: Helpdesk Executive Years of Experience: 1-3+ years of experience Role & Responsibility: Provide first level contact and convey resolutions to clients issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures and service