767 Helpdesk Jobs - Page 9

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9022157571 Khyati 9082104424 Sanika Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Position: Support Analyst Location: Hyderabad Experience: 1-2 Years About Us Lera Technologies is a future-focused, AI-led digital transformation company that empowers businesses to innovate and grow in today s fast-paced technology landscape. Our core strength lies in our flagship products like the 9X Data Platform which is a state-of-the-art solution for seamless data ecosystem management. Additionally, FinSight 360 is our advanced GenBI, platform that elevates decision-making through intelligent business insights. We partner with enterprises with an ensemble of services to solve complex challenges around data modernization, integration, governance, and operational efficiency. By fostering a culture of continuous innovation and client-centricity, we deliver scalable, impactful solutions that drive measurable business outcomes. At Lera, we dont just enable transformation. We engineer it! What You Bring Around 1+ year of experience in a support or helpdesk role. Basic understanding of business systems, software applications, or IT operations. Familiarity with ticketing tools such as Jira and general service desk workflows. Strong communication, coordination, and follow-up skills. A collaborative attitude and willingness to learn from technical teams. Nice to Have: Exposure to ITIL practices, Excel reporting, or customer support tools. Desired Skills Understanding of SLA-based ticket management. Basic troubleshooting and user access management. Experience working in cross-functional teams and providing timely customer updates. Ability to contribute to support documentation and knowledge bases. Your Role As a Support Analyst, you will As a Support Analyst, you will serve as the Single Point of Contact (SPOC) for client-raised support tickets. You will ensure timely tracking, communication, and resolution by coordinating across internal technical teams and end-users. Act as the first line of support for client issues. Log, prioritize, and track tickets using tools like Jira. Coordinate with internal teams to drive issue resolution. Keep users informed of status, resolution plans, and workarounds. Ensure closure within SLA timelines; escalate as needed. Maintain and improve support documentation and knowledge articles. Generate weekly/monthly reports on ticket volumes, trends, and SLAs. Participate in team meetings, retrospectives, and improvement efforts. Why Choose LERA I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation. Impact: Significantly impact our clients success across various industries. Culture: Thrive in a workplace that values diversity and inclusive excellence. Professional Growth: Benefit from extensive opportunities for career advancement. Join Us Are you ready to be the bridge between users and technologyIf youre passionate about support and customer success, we d love to hear from you. Apply now and become part of Lera s digital journey. LERA: Pioneering solutions, inspiring leaders. Apply today and be a part of shaping the digital future.

Hardware Management, Network Management, User Support: Help Desk, Documentation and Compliance, Technical Knowledge in Troubleshooting Base Operating system Issues, Collaboration: working with other departments to support their IT needs.

Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team? Clario partners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients lives motivates us every day! Join our Bangalore team as a Helpdesk Supervisor to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have. What we offer: Competitive compensation + shift allowances Attractive benefits (security, flexibility, support and well-being) Engaging employee programs What youll be doing: The Helpdesk Supervisor coordinates and supervises the daily activities of Helpdesk staff, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of the company products and services. Manage the professional response to customer support requests in an accurate and timely manner, with input from the Manager, Customer Care. Determine appropriate action to ensure customer satisfaction while protecting the Customer Care divisions financial responsibility. Ensure that all customer contacts are fully documented into the call management system and the required databases. Manage the team to assist Customer Care Specialists/Representatives by identifying problem areas within product lines as they occur. Manage the collection and documentation of data necessary for problem areas to be researched appropriately. Responsible for assisting the QC analyst with any recommendations that are needed to be implemented within their team. Accurate, regular and timely reporting to the Manager, Customer Care. Define standard procedures according to the company standards. Manage, motivate and evaluate team to meet expected standards and procedures. Set, work on and reach Success Factor Goals related to future planning for the group as agreed upon with the Manager, Customer Care. Provide leadership through the coaching and supporting of team members Provide consistent, ongoing feedback to maintain and improve the team s performance. Responsible for one-on-one meetings to be held at a minimum of once a year that should take place prior to the year-end Success Factors process, including writing the Success Factor Year End Review for their team. Use communication skills as a tool to build excellent relationships with customers and colleagues and use cross-departmental communication to improve synergy effects, discuss and resolve issues. Act as a back-up performing Customer Care Representative/Specialist tasks as needed (anticipated at up to 30% of the time) Sets high standards of performance for oneself actively applies feedback received to daily work and strives to improve performance and regularly displays a positive attitude Take a broad view of the business by supporting initiatives in other departments as well as supporting new product lines. Provides reports upon request to the Manager, Customer Care as it pertains to the daily operating function of the Customer Care Department. Responsible for any special projects that may be assigned as needed by the Manager, Customer Care. The supervisor will provide updates to the status of the assignment, about differences in given deadlines, the measures taken and generally about all business-related aspects. What were looking for: Degree educated in electronics, information technology, engineering or similar Fluent in spoken and written English. Prior experience of managing a customer care or helpdesk team Experience providing support and service of technical or medical equipment Strong team work experience Demonstrates flexibility in daily work; available for off hours support during the course of the work week; required to be on-call during a rotating schedule for the weekends. Demonstration of self-composure in all customer relations, strong persuasion skills with customers Ability to work independently and effectively in given areas of responsibility Able to develop efficient problem solutions, business management techniques. Strong working knowledge of safety/security protocols, company policies, quality, ERP, CRM, office package and assigned products.

Encora is seeking a full-time Lead Data Engineer to support our manufacturing clients large scale digital transformation. The Lead Data Engineer is responsible for ensuring the day-to-day leadership and guidance of the local, India-based, data team. This role will be the primary interface with the management team of the client and will work cross functionally with various IT functions to streamline project delivery. Duties and Responsibilities: Work with a distributed team with primary focus on the management of resources, team assignments, and fostering career growth Input into the hiring of team members for the locally based team Support compliance with best practices related to data availability and security procedures Apply proven communication and problem-solving skills to resolve support data issues as they arise Demonstrate skills in abstract development frameworks Demonstrate accountability to assigned work & timelines Demonstrated leadership skills. Demonstrated technical competency for the role. Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed. Education and Experience: 5+ years of experience in a management role dealing with resourcing, career growth or similar activities and/or responsibilities. 12+ Years or equivalent degree + experience Required Skills/Certifications: Strong analytical and problem-solving skills - Ability to determine data patterns and perform root cause analysis to resolve production reporting bugs Familiarity with the data, analytics and BI space and knowledge of Power BI Experience working with Microsoft data integration platforms such as Azure Data Factory, SSIS, Synapse Experience with SQL (Python experience a plus) Familiarity with Azure DevOps for source code management a plus Understanding of data management (e. g. permissions, security, and monitoring) Experience working with and building strong relationships with customers and external partners Excellent written and verbal communication skills, including logical structuring and delivering presentations Knowledge of working with helpdesk tools or platforms like ServiceNow is a plus Experience with cloud services (Azure) is a plus Experience in working with an onshore client is desirable Eagerness to learn and think critically to design improved processes Preferred Experience with: Estimating and Planning Work breakdown for the team Data pipelines Data Transformations Code/Unit Test PR & Code Reviews Performance & Load Testing Functional & Regression Testing Tier 2 support/consulting Production Support Functional ask to Technical design Data Engineering Agile Methodologies CI/CD Metadata driven frameworks. Technical documentation Azure Synapse Spark Python Complex SQL Parquet & Delta file processing ETL Optimizations Azure DevOps Location: Noida, India

Position Summary In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Procurement operation and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for someone who should be open to work for the business team based out of Europe & North America. Primary Responsibilities Manage a team of sourcing & procurement assistant buyers and buyers Maintain quality and service standards in support of the contracted SLA for business operations. Identify , recommend and implement operational efficiencies to drive continuous improvement in the execution of processes. Build, support, sustain & motivate a high performance team Identify , assess and resolve complex business problems / issues and provide alternates Evaluates direct reports, and provides formal counselling and mentoring to staff Performs other duties as assigned by the Procurement Lead. Driving transformation projects working with the business and bring industry standards Stakeholder management, good communication , Ownership, Decision-making and Agile mindset Contract creation & Analytics, Supplier Support, PO Creation & Maintenance, E-Sourcing, Helpdesk Develop and implement procurement strategies aligned with organizational goals and objectives . Liaise with the stakeholders to understand their requirements and close them in the given time frame Perform spend & market analysis to identify the best available market price for the ongoing project/ service Participate periodically in reviews with Global Category managers and Regional Heads of Procurement and their sourcing managers to ensure strategies are aligned and pipeline activity is proceeding , Stay updated with relevant regulations, laws, and industry best practices related to procurement activities. Utilize procurement software and systems to streamline processes, track orders, and generate reports. Monitor and enforce compliance with procurement policies and procedures. Participate in cross-functional teams and contribute to the development and implementation of organizational initiatives. Desired Candidate: Bachelor s degree in any discipline or Postgraduate in SCM. 7 + years of relevant experience in Sourcing & Procurement Experience as a Processing analyst & supervisor preferred, but not required Minimum 5 yrs experience working in a team environment Supervisory experience required of teams greater than 10 + FTEs Proficiency in source to pay tools (Ariba, SAP, SRM etc ) Proficiency in MS suite High attention to detail Experience working with global stakeholders, vendors and clients outside India. Good communication , Ownership and Decision-making Strong analytical and problem-solving skills Ability to work in a team environment. Positive attitude, self starter and highly self motivated . Location(s) Ahmedabad - Venus Stratum GCC

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer : Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast. Roles & Responsibilities - As a Specialist - Client Managed Services - Business Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries. Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc Investigate operational issues reported by Client s users Suggest how to resolve an issue and how to prevent its reoccurrence Provide advice relating to Client implementation of Calypso Following approval, make changes to functional configuration of the system Check the execution (success, failures) of scheduled tasks Supervise the exceptions related to real-time interfaces Analyse & identify the root cause of failures/exceptions and detail the possible solutions Proactively look for ways to improve customers usage of the application In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed Prioritise for the deployment of a hotfix into a test environment Perform pre-validation testing of hotfixes or config changes in Client s test environment We expect you to have: (Minimum Qualifications) Master s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T. Excellent verbal and written communication skills in English Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle. P&L reporting, including attribution and key concepts Understanding of Risk, Pricing, analytics Front and Back-office reporting Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data At least 7 years experience in the capital markets sector (Business Analyst, Operations) It would be great if you (Preferred Qualifications) CFA, IMC or CISI qualified or other post graduate finance qualification Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp Proficiency using Bloomberg Terminal Market data sources (e.g. Bloomberg SAPI, Data License) Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft Knowledge of regulations impacting investment banks and asset managers Advanced Excel skills Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Good Technical Knowledge in Operating Systems MS Office / Outlook Proxy Agents -Antivirus /DLP. Prioritize incidents/SR/CR via Helpdesk tool/ Should have knowledge or exposure on Incident Management tool. Excellent communication Skill- MUST. Required Candidate profile Exp:1+Years Location - Greater Noida Np :30 Days Mandatory skill-Excellent communication Skill- MUST. Should have knowledge on Incident Management tool Any Queries- kanchan@peshr.com/9867762401

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization For Giant Serach Engine Process - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Customer Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Interview Mode - Virtaul ***We required Immidiate Joiner ! Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Looking for immediate joiners, Technical Officer, Pune (windows server, AD, Networking, FSMO, GPO) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2017-24 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

1. Hands-on experience with Windows (mandatory)/Linux(basic knowledge like installation troubleshooting) and Mac OS(preferred if have) 2. Installation, configuration, and troubleshooting of endpoints 3. Good understanding of computer systems, mobile devices, and other tech products 4. Familiarity with remote desktop applications and help desk software like team viewer and any desk 5. Installing and upgrading operating systems and computer software. 6. Troubleshooting networking and connection issues. 7. Guide users with simple, step-by-step instructions. 8. Address user tickets regarding hardware, software and networking. 9. Support technical issues involving core business applications and operating systems. 10. Support print Issues and printer networking issues. 11. Set up and test sound equipment before events, broadcasts recordings 12. Basic knowledge of Wi Fi 12. Good soft communication skills.

LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.

Hiring for Technical Support & Customer Support Associate and Sr. Associate for Noida /Pune Hiring for CHAT for Pune location Salary upto 4.9LPA TCTC as per BPO experience Immediate Joiners Location -Noida /Pune Call me - 8901710456 / 6206147271 Required Candidate profile Grad & UG both can apply Voice - Minimum 6 months BPO International Voice /Tech Support Experience is must for Noida / Pune Chat - Minimum 6 months Chat experience in BPO international is required

Senior executive - Learner Support The Senior Executive Learner Support is responsible for delivering high-quality service to learners by addressing queries, resolving concerns, ensuring smooth academic journeys, and maintaining strong learner engagement. This role acts as a bridge between learners and internal academic/support teams. Required Skills & Competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Customer-first attitude with empathy and patience. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM systems and support tools is a plus.

We are seeking a detail-oriented and proactive Senior Executive Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction. Key Responsibility Areas: Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps Oversee contract billing activities and maintain accurate records of installed products Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information Issue extended warranty certificates after billing cycles, wherever applicable Collect and update end-customer data received from partners into the CRM system regularly Requirements: Bachelor s degree in any discipline 3 4 years of experience in sales support, service operations, or a related role Entrepreneurial mindset with ownership-driven decision-making Strong organizational and multitasking abilities with sharp attention to detail Excellent verbal and written communication skills Capable of working under pressure and meeting tight deadlines Strong analytical thinking and technical aptitude Ability to collaborate and influence stakeholders across all organizational levels

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now! Call: 9022157571 Khyati 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Sodexo Food Solutions India Pvt. Ltd. is looking for Senior Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressur

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressur

Responsible for coordinating all work requests coming in through email, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities Collaborate with other members of the Sodexo on site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Ability to work under pressur