889 Helpdesk Jobs - Page 8

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Overview Key Responsibilities Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. Collect all closed work orders to close the calls. Produce reports based on the data collected, through produced work orders, for Sodexho and the Client Receive and answer all incoming calls/mails/papers reporting complaints or work requests Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations Maintain the confidentiality and security of all data and information relating to the facility Maintain professional appearance at all times Qualification : HSC/equivalent or Diploma holder or Graduate Minimum 2 years experience in any facility management company or in a hospitality industry. Excellent knowledge of Word and Excel Excellent customer service skills Excellent communication skills Ability to deal with various types of people Effective time management skills Interested candidates can share resume on Chaitanya.sonavane@sodexo.com or 8160517746 Tagged as: front office executive Before applying for this position you need to submit your online resume . Click the button below to continue.

Overview Are you a person who can make daily interactions feel like a breeze? In this role, you ll be in charge of one of the busiest places in the fitness club the front desk. You ll give our visitors a warm welcome and guide them along the way. In other words, you will set the benchmark in giving our fitness club a good first impression. Throughout the day, you will also handle all incoming and outgoing calls. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior. Being at the heart of the business: Maintaining and updating records and databases are also part of your basic daily routine. These include call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Sound like you? To apply, you need to be: A highly skilled professional A graduate in any discipline. Some experience in front desk management or reception is beneficial. Be pleasant and smart in handling client queries. A strong customer service focus is a prerequisite for this job. You should have skills that can help you ease your interactions with a wide range of clients. An outstanding multitasking talent also provides a perfect complement to your skill set. In proximity to BTM layout. An interest or passion for fitness is an added advantage. Apply today! Tagged as: front desk, receptionist Before applying for this position you need to submit your online resume . Click the button below to continue. About Fit Max Pro We truly believe in the transformation power of fitness. And we believe fitness should be accessible to everyone, everywhere. We love helping people realize they can push through limitations they think are there & transform into something far greater than they thought they could be. Based on principles of physiology, biomechanics, and kinesiology, we design Innovative customized workouts for specific personal fitness goals. Whether you have exercised before, have a history of ailments like high or low blood pressure or coronary disease, or are absolutely fit, we create a balanced exercise program depending on your current fitness level and take into consideration your medical background. We constantly update and make necessary changes to your regimen, Depending on your improvement and needs, with our training program and motivation. We ensure you achieve the best possible results. Phone 9513396655 Related Jobs Front Desk Executive MZM LEGAL LLP Mumbai, Maharashtra Full Time 2023-09-16 FRONT DESK EXECUTIVE DHORAJIA PROJECTS LLP AHMEDABAD Full Time 2024-02-12 Receptionist Rawls Salon Redefined Faridabad Full Time 2023-12-17

An Internet Marketing Service Company Customer Support / Help Desk Click to Apply

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: AI Service desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Deliver Strategic Objectives Parameter Description Measure(Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Lead end-to-end sales cycle for specific pursuits Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses led/supported No. of strategic advisory and transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities generated/converted for GCG and larger Wipro Grow market positioning Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients strategic transformations Lead the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Mandatory Skills: Business Dynamics Consulting. Experience: 8-10 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: SD - Remote Desktop Support.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures et Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects

Below is the Job Description Requirements: Descent Communications Skills (Verbal and Written) Mode Of Interview : F2F / Virtual Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Please fill the below mandatory details and do share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com Total Experience Relevant Experience Notice Period Current CTC Expected CTC Current Location Preferred Location Alternate Email ID Alternate Mobile Number Already attended the Interview for this Position in Wipro (If Yes then please specify the date) Have you worked with Wipro earlier? If Yes please share employee ID

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

You will be responsible for engaging with clients in a client-facing role, with a proven track record in security or backup solution sales. Your key objectives will include meeting monthly, quarterly, and yearly targets for customer meetings and sales, identifying and closing deals within the SMB/Enterprise segment, and maintaining strong relationships with OEMs. It is essential that you possess a comprehensive understanding of IT Security solutions such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, and Asset, as well as backup solutions including server backup, desktop/laptop backup, and replication. Your focus will be on selling data security and data backup solutions to corporate customers in Mumbai. To excel in this role, you must have excellent communication skills and a minimum of 2 years of experience in selling data security or data backup solutions to corporate customers in Mumbai. The position requires fluency in English and proficiency in handling lead generation, cybersecurity sales/backup solutions, corporate clients, and IT sales. This is a full-time role that involves working day shifts in Mumbai, Maharashtra, with in-person interactions as part of the work location.,

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Responsibilities Key Deliverables Delivering Technical Manuals for new launches: Delivery of vehicle documentation (Repair Manual, Body Repair Manual, Maintenance Manual Wiring Manual) Support launch planning activities for all the launches-Giving inputs to RD team at the design stage of the projects from customer/service perspective, doing serviceability, accessibility, Maintainability SAM trails at different stages of the projects and giving feedback on the modification required. Also support for Repair time study, development of special tools identification of serviceable parts in new projects / programs, diagnostic software evaluation Identifying serviceable parts with system engineer, coordinating with design engineers for service BOM readiness and support in EPC creation. Handing CUFT, Service Trials RWUP Deliver product trainings to dealer front office responsible for Technical short courses on new developments improvements. Preferred Industries Electrical Automobile Education Qualification Diploma; Diploma in Automobile General Experience 6 to 8 years field experience in handling 4 wheelers as Service Engineer Critical Experience Excellent vocabulary / communication skills to understand and converse with overseas / domestic customers.Should be able to handle the customer and answer all queries patiently..Should be well versed with (English/Hindi/Kannada) to handle domestic customers. Fluency in other Indian/Foreign languages will be an added advantage..Willing to work at voice based Helpdesk in rotational shifts (must for helpdesk).Willing to support Field Team / Help Desk 24x7 based on urgency System Generated Core Skills Communication Skills Consumer Insighting Consumer Focus Product Knowledge Application System Generated Secondary Skills

DM Anand D ECMS ID 532730 Number of Openings 1 Duration of contract 6 months No of years experience 8-10 Years Detailed job description - Skill Set: Configure and manage Apple devices using JAMF Pro. Develop and apply configuration profiles, policies, and security standards. Provide L3 support and troubleshoot JAMF/Intune-managed devices. Handle software updates, OS upgrades, and patch deployment. Automate macOS provisioning and compliance checks via scripting. Ensure seamless integration of Apple Business Manager (ABM) and Volume Purchasing Program (VPP) with JAMF. Collaborate with security teams to implement and enforce endpoint protection. Address user requests related to device enrollment, configuration, and software installations. Monitor MDM dashboards and generate reports on device health and compliance. Maintain helpdesk documentation and procedures. Lead audits to ensure compliance with corporate and industry standards. Mandatory Skills* MAC OS Admin, Jamf, MAC OS Support Good to Have Skills PC Management EUC Vendor Billing range 8307 INR per Day Remote option available: Yes/ No Hybrid as of now, however it may change to work from office completely in future, based on Infosys policy and whenever required. Work location: Offshore Infosys India, Bangalore Start date: 15-Jul-25 Client Interview / F2F Applicable NA Background check process to be followed: Post Onboarding Before onboarding / After onboarding: Post Onboarding BGV Agency: ",

Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology, and efficient operations. We are a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in three countries, were on track to build neobanks in 50+ markets, reaching over 100 million users. We are seeking a high-energy Head of Business Operations to lead customer-facing operations and deliver a world-class, scalable support experience for our digital bank in India. Youll be responsible for designing and implementing support systems, improving customer journeys, managing large teams, and ensuring operational excellence. Key Responsibilities: Report to the Project CEO/CBO and lead the evolution of our early-stage customer operations into a best-in-class, scalable setup Own all Customer Ops topics to ensure business continuity and delivery excellence Build and implement telephony and chat support infrastructure (back-end and front-end) Drive AI-powered customer service initiatives to enhance experience and reduce cost Monitor operational performance, mentor teams, and ensure KPIs are consistently met (SLAs, quality, productivity, etc.) Be the single owner for incident management handling communication, escalation, and resolution Prepare data and insights for weekly/monthly reviews with the CEO, focusing on metrics, trends, and improvement areas Serve as the point of contact for regulatory reports and complaint/escalation processes in line with compliance standards Lead 3rd party vendor management for Customer Ops services Conduct performance reviews, 1:1s, and talent development for direct reports Plan workforce and staffing needs, drive recruitment, and grow a high-performing team as the business scales Collaborate cross-functionally with product, engineering, compliance, and finance to identify and resolve customer pain points Foster a culture of motivation, engagement, and excellence within the operations team Minimum 7 years of experience managing large-scale operations (100+ people) in a high-growth environment Minimum 3 years of experience in banking or regulated fintech Proven experience managing senior people leaders (Team Leads, Ops Managers, etc.) Strong analytical skills with the ability to interpret data, use pivot tables, and drive improvements based on metrics Hands-on experience implementing support software and AI-powered customer service tools Built telephony/chat systems from scratch and managed mobile app support/helpdesk Deep understanding of Workforce Management, staff planning, and budget ownership Track record of successful compliance reporting and regulatory escalation handling Ability to multitask, prioritize effectively, and operate under pressure Driven, energetic personality focused on fast and impactful delivery Excellent communication and leadership skills Bachelors degree from a reputable university High-impact leadership role in one of Indias most promising fintech ventures Significant autonomy to design and scale customer operations A mission-driven team and dynamic environment focused on innovation and speed

3 to 6 year experience in PTP end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Person having good knowledge on IBS, Oracle SSNA, Macpac 10 and 12 , Lawson and SAP and equivalent financial ERPs. Candiadte shoulbe be wiling work in night shift only.

Receive, investigate and register/ post incoming invoices with or without a purchase order PO/Non PO/ Freight Ensure timely processing of the invoices and thus timely payments with productivity of 80-100 invoices per day Invoice clarification including interaction with purchasers, requisitions and/ or vendors Ensuring 100% accuracy for invoices processed All invoices are approved as per company guidelines Routing of invoices as per the authority matrix Raising proper queries to business in case of any issues in invoices processing & resolving the issues Initiate and process the electronic credit note scheme for vendors Maintain and reconcile Accounts Payable and GR/ IR accounts Perform other duties as requested by Manager Recognize and communicate potential issues to responsible team leader in case of necessity Contributes ideas and actions towards the continuous improvement of processes within area of influence Understand and apply procure to pay processes, policies, procedures and internal control standards ERP Oracle is must Sound understanding on GST & WHT Person from Indian Accounting background Ensure timely and accurate processing of payments to the vendors and employees Ensure compliance to SOD and other compliance requirements Support the team for specific transactions and solve operational escalations/ issues Ensure thorough reviews / spot checks to ensure processing quality is maintained Ensure that adequate and updated process documentation and desktop procedures exists and is used Executing PPR on timely basis, ensuring approval before payments execution Ensuring timely payments for Statutory, utlility payments What we look for This is an middle position that requires the following experience 3 to 6 year experience in PTP end to end process B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

B. com / BBA / MBA / M. Com Fluent English (Verbal and written) Self starter who is performance and quality oriented Good communication skills (verbal and written) Distinctive customer orientation and interact courteously with customers Flexible work style and ability to work under pressure Adaptable to learn new processes, concepts, and skills

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Responsibilities: * Manage help desk operations with computer knowledge * Respond promptly to resident complaints. * Maintain accurate records & resolve issues efficiently Maintain proper record of RFID/Move In /Move Out,etc

As a Sales Manager, you will be responsible for managing the Mumbai branch and ensuring a healthy profit margin. Your primary duties will include creating and leading a sales team and technical team, identifying and closing deals within the SMB/Enterprise segment, maintaining strong relationships with OEMs, team members, and customers, and guiding the team towards achieving sales targets. Specifically, you will be selling data security and data backup solutions to corporate customers in Mumbai, meeting monthly/quarterly/yearly customer meeting and sales targets. To excel in this role, you must have at least 7 years of sales experience with a reseller organization, specializing in selling cyber security or backup solutions to corporates in Mumbai. You should possess a deep understanding of IT security solutions (such as Endpoint, Networking, Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset) or backup solutions (server backup, desktop/laptop backup, replication). Additionally, you should have a proven track record in client-facing roles within the security or backup solution sales domain and have managed a sales team for a minimum of 3 years. A mandatory requirement for this position is a minimum of 2 years of experience in selling data security or data backup solutions to corporate customers in Jaipur, and 7 years of experience for Mumbai. You will be expected to work under pressure, meet deadlines, and exhibit a positive attitude while delivering exceptional customer service. The role requires you to work independently and complete assignments within the given parameters. Your educational background should be complemented by 7+ years of relevant work experience, and you must be willing to work 6 days a week, from Monday to Saturday. In addition to a competitive salary, this position offers mobile and conveyance allowances to ensure your success in meeting the job requirements.,