Jobs
Interviews
Systems Plus logo

Service Desk Support

1 - 5 years

0 Lacs

pune maharashtra

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

it service desk helpdesk technical proficiency desktop support active directory outlook configuration printers scanners technical support itil ca service desk service now jira azure devops sla management escalation management customer service active listening empathy professionalism o365 applications shared mailbox remote support services fresh desk ticket triaging global it collaboration urgency management

Work Mode

On-site

Job Type

Full Time

Job Description

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

More Jobs at Systems Plus

DevOps Administrator

Pune, Maharashtra

Experience: Not specified

|

Salary: Not disclosed

Web Content and SEO Specialist

Pune, Maharashtra, India

Experience: Not specified

|

Salary: Not disclosed

SRE Principle

Pune, Maharashtra, India

Experience: Not specified

|

Salary: Not disclosed

CRO Specialist

Pune, Maharashtra, India

Experience: Not specified

|

Salary: Not disclosed

Email Marketing Associate

Pune, Maharashtra, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Azure DevOps Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Systems Plus logo
Systems Plus

Environmental Services

Baden Ontario

RecommendedJobs for You

Service Desk Support

Systems Plus

pune, maharashtra

Service Desk Support

Techno-comp Computer Services Private Limited

Hyderabad, Telangana, India

Weekday AI (YC W21) logo

Service Desk Support

Weekday AI (YC W21)

Bengaluru, Karnataka, India

Service Desk Support

Systems Plus

pune, maharashtra

Weekday AI (YC W21) logo

Service Desk Support

Weekday AI (YC W21)

Bengaluru, Karnataka, India