Helpdesk executive - Mahape Navi Mumbai

1 - 4 years

1 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Service Request Management:

  • ncident Resolution:

    Provide first-level support for hardware, software, and facilities-related issues, troubleshooting problems and escalating complex cases to appropriate teams.
  • Customer Communication:

    Maintain clear and professional communication with users via phone, email, or chat, ensuring they are informed about the status of their requests.
  • Documentation:

    Maintain accurate records of all interactions, including service requests, resolutions, and feedback, using helpdesk software.

  • Reporting:

    Generate and analyze reports on service request trends, response times, and user satisfaction to identify areas for improvement.
  • Training & Support:

    Assist in onboarding new employees by providing orientation on IT systems and facilities usage.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Property solutions India Pvt ltd logo
Property solutions India Pvt ltd

Real Estate

Mumbai

RecommendedJobs for You

Noida, Urbtech Trade Centre, Sector-132