767 Helpdesk Jobs - Page 6

Everything we do is for our customers! Featured on Deloittes Technology Fast 500 list and G2s leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+. Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If youre a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. The Opportunity: Thrive on change and grow beyond limits! We are looking for a bold thinker who sees a chance to learn and define whats possible with every challenge! Ready to make an impactWelcome to Maropost and you can turn ideas into action! We are looking for an open-minded and enthusiastic intermediate-level Scala Engineer to join our backend team. We are a passionate and highly collaborative team with a bias for quality and continuous improvement. If you are looking for an environment where you can learn and see your ideas come to life, lets talk! What Youll Be Responsible For: Design and write sustainable, easy-to-read, and elegant code, rearchitecting and refactoring existing software where needed. Contributing to technical and product specs, and collaborating on architecture and design decisions together with the other stakeholders Testing the software you build for reliability and robustness using different testing paradigms and libraries Review feedback on the specs and the code as an opportunity for continuous improvement and collaborative design, and carrying out spec and code review for your coworkers Make recommendations regarding introducing new tools and improving processes. Continuous learning of different programming paradigms and new technologies Work with a highly collaborative group of engineers. What Youll Bring to Maropost: 3+ years of experience in Scala . 2+ years of experience with mapping business domains into SQL schemas . Experience with message-based architectures (we use Pulsar). Knowledge in API design (REST or GraphQL). Understand and work with modern cloud-native infrastructure (we deploy to Kubernetes). Responsible for builds and CI/CD processes (we use CircleCI for builds and GitOps with ArgoCD for back-end deployments). Excellent communication skills, a bias for feedback and continuous improvement, combined with the ability to work collaboratively in cross-functional teams. The ability to take ownership and initiatives over tasks/projects and share any new ideas with the team. You exemplify Maropost s Values: Customer Obsessed Extreme Urgency Excellence Resourceful Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all. If that isnt for you that s ok, for those of you that it is please get in touch with us!

Role Overview: About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Medical, Dental and Vision Coverage Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

Job Title: Incident Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Incident Manager About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Escalation/Major Incident Leadership Ownership for driving progress and resolution of customers critical issues and Major Incidents Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Communication and Reporting Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Risk Management Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Retrospectives and Post Mortem to help improve the process/system/product Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Ensure the Escalation/Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Close loop the escalation/Major Incident with customer Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 - 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Req ID: 330183 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Positions Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an Help Desk SR. Associate to join our team in Bangalore . Positions General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English is written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders 4,50,000 Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include: Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 329703 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Key Responsibilities - Clinical Support Service Team Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists. Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team. Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services Assists with or performs administrative tasks Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations Executing CSOs Agreements on yearly basis Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency Helping Patient Help Desk to address Patients Queries Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report Key Responsibilities - Distributor Manager Assign sales territories and set and enforce sales goals with distributors Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales Collect and analyse market data to drive growth and develop markets Ensure Revenue Targets of Distributors are achieved within the responsible territories Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end. Ensuring Monthly Stock Inventory Report Submission by Distributors Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis - Region Wise, Product Wise and Inventory Forecasting. Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team. Ensuring Weekly Orders from Distributors. Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee. Key Responsibilities - Corporate Accounts and Govt. Tender Business Develop trust relationships with Stakeholder of major Key Accounts. Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics. Upating Commercial Team Weekly on prospective Govt. Tender. Coordinating with Team for Documentation of all Govt. Tenders. Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix. DIVISION: CRM Cardiac Rhythm Management LOCATION: India > Mumbai : BKC Building t

Primary Job Function The primary function of the IT/Safety Documentation Specialist is to provide non-technical business support and coordination with the IT department regarding standard (non-validated) applications (e.g. MS Windows, MS Office) and computer hardware, as well as Abbott systems (e.g. DARIUS, SharePoint sites owned by GPV, shared drives). The Safety Documentation Specialist is responsible for document management, formatting and archiving of periodic reports and medical safety documents (e.g. Health Hazard Assessments, signal evaluation reports) and ensures accurate distribution of all Medical Safety Documents to internal stakeholders, Affiliates and License Partners. Core Job Responsibilities IT Key-User accountable for IT supply and infrastructure within GPV regarding standard applications. Represents GPV IT needs and serves as a single contact point for Helpdesk/IT representatives Is responsible for the IT on- and off-boarding of GPV staff. Works collaboratively with cross-functional counterparts on IT Has a deep understanding of company specific IT processes and standards. Distributes Medical Safety Documents Communicates and publishes each version of Global Periodic Safety Report Timetable. Accurately processes (including eCTD formatting), distributes and archives periodic safety reports and Risk Management Plans of the Periodic Reporting and Medical Writing Group per department procedures within specified timeframes to ensure compliance with global safety regulations and best practices. Acts as GPV Business Administrator for the DARIUS Document Management System. Manages PV System & Compliance specific documents in DARIUS and has an oversight on GPV documents and their archive location. Sets up, maintains, and manages existing document-specific common drives and company electronic archives. Coordinate between PV contract owner and PV service provider for PV contract draft, review and finalization Supervisory/Management Responsibilities: Direct Reports: 0 Indirect Reports: 0 Position Accountability/Scope: Is accountable for departmental specific IT requests and system updates. Accountable for the timely processing, formatting, distribution and archiving of safety reports. Works with supervision and guidance. Minimum Education: Industrial business management assistant, documentation specialist or alike Minimum Experience/Training Required: Minimum 3 years on the job experience in the industry. Advanced knowledge of standard IT procedures, very good project management skills. Experienced professional in the use of Microsoft Excel, Word, Power Point, Outlook, HTML, SharePoint and e-room technology as well as good eCTD knowledge and formatting skills Very good communication and presentation skills (oral and in writing) in English. Position requires strong multitasking and organizational skills, detail oriented. Advanced knowledge and understanding of PV specific terminology and reporting requirements. Experienced in Document Management. JOB FAMILY: Research and Discovery LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

"Overview Experience 3-5 Years Location Hyderabad Shift 630 PM - 330 AM Skills D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company Our portfolio includes three global advertising agency networks BBDO, DDB and TBWA; three of the world s premium media services OMD, PHD and Hearts & Science Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services Responsibilities Provide First Line Assistance for Customers (Microsoft D365 Users) Serve as a Microsoft D365 team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application) Assist with internal and external audit requests as needed Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team Assist with regression testing of code deployment to Microsoft D365 and Service This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve Microsoft D365 helpdesk tickets and drive solutions for our customers (Microsoft D365 Users) Qualifications Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision Prioritize tasks with aggressive deadlines Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 1830 hrs -330 hrs EqualificationsGraduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision Prioritize tasks with aggressive deadlines Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 1830 hrs -330 hrs

Grade IResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group Job Description: As the world and bp are changing, the Finance, Business & Technology (FBT) organization has a vital role to deliver business solutions that result in great outcomes for bp. Our mission is to create innovative solutions to transform BP, driven by inspired people into a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people s futures, end customer focused - enabled by our colleagues, culture, mindset and our values and behaviors. The Settlement and Reconciliation Specialist position is responsible for all monitoring and reconciling credit card settlement. This position serves as the liaison between FBT and any third-party support providers for credit card support. This role also provides assurance that proper payment is made to sites via the reconciliation process. A key part of this role is to work cross functionally across stakeholder teams to identify, and resolve issues related to credit card support and reconciliation. This is a highly visible role that requires strong attention to detail, internal and external cross functional interface, strong business insight, business process understanding, and ability to identify improvement opportunities Key Accountabilities and challenges: Relationship management responsibilities for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, workers or other retail sites, and BP Credit Card Operations Timely communication and resolution for daily and escalation requests Records SAP financial adjustments impacting sites Investigates manual claim inquiries related to settlement and manages process with vendor for resolution. Work closely with Lead Billing Specialist for all reconciliation issues for credit card customer offer initiatives. Essential Education & Experience: Graduate degree or equivalent experience. 3-4 years SAP experience (Financial entries, reporting) Four years of experience in a business to business (B2B) account management environment working with financial entries, debits / credits, reconciliations Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines. Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team. Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change. Strong/Advance computer skills: Microsoft Office, SAP, Siebel Skills and competencies: Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team. Ability to manage multiple priorities and take direction from many sources; flexibility and adaptability to change. Experience using SA PR4 FI Module We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Job purpose The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases. Duties and responsibilities Primarily handling merchant escalated cases daily. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant and partner experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the caseefficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Educational Qualification & Experience Education Graduate in any stream (10+2+3) Skills Best written and communication skills &MS Office knowledge Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred Experience 2to 4years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

Hiring for L1 Service Desk Voice Process Experinece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Arwa at 8433726095

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Noida Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 9082104424 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelors degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

Req ID: 328069 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN). Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers. Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills.

Req ID: 329704 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn taka (IN-KA), India (IN). Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Job description: Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

IT Service Desk Analyst (L1) About the Opportunity A leading player in the Information Technology services & managed infrastructure sector, we deliver end-to-end workplace support and digital operations for enterprise clients worldwide. Join our on-site IT Service Desk team in India and help keep mission-critical systems reliable, secure, and productive for thousands of users. Role & Responsibilities Provide first-line technical support for Windows, Office 365, hardware, peripherals, and basic network issues via phone, email, and walk-up channels. Log, prioritise, and track incidents and service requests in an ITSM platform, following ITIL L1 workflows and SLAs. Perform initial diagnosis, resolve up to 70% of tickets, and escalate complex problems to L2/L3 engineers with clear documentation. Manage user accounts, access permissions, asset inventories, and software installations in line with security and compliance policies. Create and maintain knowledge-base articles, FAQs, and user guides; coach end-users on best practices. Monitor system alerts, execute daily health checks, and identify recurring issues to drive continual service improvement. Skills & Qualifications Must-Have 0-1 of Service Desk or Helpdesk experience supporting Windows 10/11 and Office 365 environments. Proficiency with Active Directory, password resets, remote desktop tools, VPN, and basic TCP/IP & DNS troubleshooting. Hands-on experience with ITSM ticketing suites such as ServiceNow, Remedy, or Freshservice. Excellent English communication skills, customer-centric attitude, and ability to thrive under high call volumes. Willingness to work rotational shifts and provide on-site support in India. Preferred ITIL v3/v4 certification or formal training. Exposure to SCCM/Intune imaging and patch management. Basic PowerShell scripting for automation. Benefits & Culture Highlights Clear career progression to L2/L3, cloud, and cybersecurity support tracks in a fast-growing tech organisation. Company-funded certifications and continuous learning programs. Inclusive, collaborative workplace with modern labs, recreational zones, and on-site cafeteria.

ROLES & RESPONSIBILITY: : SPOC for our clients, to assist them & help them in terms of solving there queries related to Product, Endorsements, Claims, Wellness etc. Ensure contacting clients as per their SLAB of Sum Insured, and decided by TL . Do the welcome call to all new clients, and service calls with old Clients mapped to him/her. Need to build repo with SPOC HR of the corporate, and help him/ her in there need, arrange Wellness camps for clients. Update them the benefit of using our Notify App, and maintaining CD balance in their accounts. Generate Leads with help of their allotted clients . Update Google sheet on daily basis, for all discussion with clients, mention there Issues & when resolve it should be updated. Work closely on high ageing Endorsement & Claims cases for their allotted clients, and guide them in case of any deficiency documents required from them. Conduct Wellness camps, helpdesk on claims, endorsements on regular basis. Policy orientation. Must have 2-5 years of experience in an similar profile.