0 - 5 years
3 - 6 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
IT Service Desk experience 0-5yrs
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
Understanding of Windows 7 & 10 operating system
Assisting with configuring/troubleshooting of Software and Hardware
Experience working with ServiceNow to log, track, close tickets
Experience in resolving IT issues via phone/email/chat
Excellent telephone etiquettes and customer service
Excellent troubleshooting skills
Knowledge of Microsoft based operating systems with emphasis on Windows X
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
Willingness to work in any shifts including night shifts and weekends
Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
Should be flexible for voice support
Basic knowledge about Systems, backup and Network
YOU & I Consulting
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