762 Helpdesk Jobs - Page 15

Job Title:- Accommodations & Exception Scheduling CoordinatorJob Location:- Noida(Hybrid)Job Shift:- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly _This position is associated with our Bloomington, MN office At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed _PRIMARY RESPONSIBILITIESAccommodation Scheduling & ImplementationInterface with clients, candidates, and internal teams to ensure exceptional service is provided Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines Client SupportServe as primary contact for clients on accommodation scheduling and implementation inquires Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidates accommodation approvals QualificationsBachelors or equivalent experience preferred2years in a customer service positionStrong professional communication and time management skills as well as excellent attention to detailAbility to exercise discretion in handling confidential materialProficiency in MS OfficeShift Schedule_Permanent shift schedule:_Monday to Friday: 10:30am-7:00pm Central Time_During training:_Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm Fastag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the roleThe candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT. Responsibilities: Coordinate with the employees traveling Email writing Coordination within the team Exposure to Manual Fare Calculation Effective Mail Communication and timely coordination Data Management and Queries Handling Ensuring that the bookings are done on the best available fare basis and maintaining appropriate documentation records for audit purposes Desired Candidate: Should be very prompt over email/calls A candidate with good communication skills is preferred Basic Excel knowledge is preferred. Verbal and written communication in English Should be available for 3months of Internship Education Must be pursuing Graduation or Post Graduation Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Job Description We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies. Key Responsibilities Provide L1 support for IWMS users across channels (calls, emails, ticketing tools). Troubleshoot basic system issues and escalate unresolved problems. Support onboarding/offboarding tasks, system configuration, and data updates. Track, manage, and report user issues with accurate documentation. Work closely with implementation and product teams to assist during go-lives. Monitor system tasks and generate basic reports as needed. Preferred Skills (Good to Have) Excellent communication and interpersonal skills. Good documentation and time management skills. Ability to work in night and rotational shifts (mandatory). Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA. Familiarity with tools like Jira, Zendesk, ServiceNow, etc. Understanding of ITIL practices and service desk workflows.

Hiring For Oracle Cloud HCM Functional Consultant Module- OTL//ORC//US Payroll/Talent Management//Benefits//Helpdesk//Security Hybrid Opportunity CTC UPTO 40LPA Looking for candidates with max 1 Month of notice period or Immediate Joiners Job Description 1. The candidate is expected to have 7+ of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 5 end-to-end HCM implementations of which at least 2 should have been with HCM Cloud. 2. The candidate must have expert working experience in any one of these modules along with the Core HR US Payroll//OTL //ORC//Benefits// Talent Mangement//Helpdesk//Security Modules. 3. In-depth understanding of HCM Cloud business process and their data flow. 4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live. 5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager 7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables 8. Candidate should be open for domestic or international travel for short as well as long duration. Interested candidates can mail their cv at jasleen@hiresquad.in or call at 8766331528

Qualification : Any Graduation Batch : 2017-24 Passed outs Exp:0 to 5yrs Work Under Third party or Direct Payroll in Top MNC Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai/Bangalore Salary : 15-45k CT : Bala 7305455719 Required Candidate profile Looking for Hardware Network Engineer Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS location Chennai/Bangalore Interested Candidate CT-7305455719 TC

Everything we do is powered by our customers! Featured on Deloittes Technology Fast 500 list and endless G2 leaderboards, Maropost offers a connected experience that our customers require, transforming ecommerce, retail, marketing automation, merchandising, and helpdesk providing them with command center designed to scale their organizations. With a relentless focus on our customers success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands today and soon 50,000+. Driven by a customer- obsessed mentality, we empower businesses to achieve their goals and grow alongside us. If youre ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce! The opportunity: We re looking for a Product Manager to lead the evolution of our Merchandising Cloud product the foundation of the Maropost Commerce Cloud platform. In this role, you will help shape how merchants manage catalogs, pricing, product content, merchandising, and integrations. You ll work closely with our customers, designers, and engineers to build elegant and scalable solutions that support fast-growing retail businesses across both B2C and B2B channels. This role requires a product thinker who is both customer-obsessed and commercially minded, with strong instincts for usability, systems thinking, and execution. You ll be expected to dig into customer problems, validate solutions quickly, and work cross-functionally to bring new features to life from concept to launch and beyond. By the end of your first 90 days, you ll be seen as a go-to expert on how Maropost s merchants structure, price, and merchandise their products and how our platform should evolve to meet those needs. What You ll Be Responsible For: Define and drive the roadmap for the Merchandising Cloud, including product catalogs, variants, pricing, merchandising tools, and third-party commerce integrations. Partner with engineering and design to deliver intuitive, scalable features that solve high-impact merchant problems. Lead customer discovery efforts to deeply understand merchant workflows, pain points, and unmet needs. Validate, scope, deliver, and measure new features and enhancements across the commerce stack. Collaborate with Sales, Customer Success, and Marketing to ensure features are successfully adopted and celebrated. Track industry trends, competitive capabilities, and global ecommerce use cases to guide product differentiation. Clearly articulate goals and KPIs for roadmap initiatives, and regularly share progress with stakeholders. Ensure cohesive platform experience by coordinating with other product managers and UX designers. Build excitement around product releases through clear messaging and stakeholder alignment. What You ll Need to Bring to Maropost: 5+ years of product management experience in SaaS, with at least 2 years in ecommerce, PIM, merchandising, or retail software. Strong understanding of catalog and pricing systems, including SKU/variant models, tiered pricing, promotions, and merchandising logic. Experience working with third-party commerce tools (e.g., ERP, tax, inventory, or fulfillment integrations). Ability to translate complex business workflows into elegant product experiences. Exceptional problem-solving, analytical, and decision-making skills. Strong collaboration and communication skills, with a track record of aligning stakeholders across functions. Familiarity with Agile methodologies and modern product development processes. A passion for retail tech and helping merchants succeed in omnichannel environments. Experience with headless commerce, API-first platforms, or AI-driven merchandising tools is considered an asset. What s in in it for you You will have the autonomy to take ownership of your role and contribute to the growth and success of our brand. If you are driven to make an immediate impact, achieve results, thrive in a high performing team and want to grow in a dynamic and rewarding environment - Join us at Maropost !

Manage the user support by log, update & close the user incident/tickets in the service desk. Responsible for the delivery of Service Desk function, policies, and procedures. Provide the solution to the problem through the service desk. Ensures that Service Desk Activity metrics are produced and delivered. Provides communication to end users concerning the status of Incidents, Service Requests and Changes. Coordination with internal network/server team for any escalation calls and resolution. Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups. Compiles data through Incident entry that will be used for management information and reporting. Maintains ownership of Incidents, ensuring status update and resolution according to SLAs. Resolve problem through primary phone support by providing solution to complaints. Vendor co-ordination &managment. Generate the various performances related reports. Any other related activity. Responsibilities: Provides communication to end users concerning the status of Incidents, Service Requests and Changes Coordination with internal network/server team for any escalation calls and resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Resolve problem through primary phone support by providing solution to complaints Vendor co-ordination &managment Generate the various performances related report What we are looking for: Any Graduate Any Diploma in Hardware and Networking Able to travel in field Good English & Hindi communication skills Decision Making Problem solving Job Skills " * " indicates required fields Choose Job Location Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.

0px> In one sentence As a Finance operation, professional you will Deliver timely creation, processing and payment with an accuracy of vendor setup, vendor invoices, employee travel expenses, bank reconciliations, customer invoices, and ICB All you need is... Bachelor s degree in Commerce, Finance or Business Administration 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential) SHIFT MODEL 21 X 5 - (a) Candidate must be willing to work on rotational shifts including from 6 pm to 3 am. (b) Work from Office for all five days in the week for the first six months. Customer support role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints, while at the same time support process improvements. DESIRED/ PREFERRED SKILLS: Voice and accent of Contact Centre calibre 2. Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices 3. Prior experience in Accounts Payable Helpdesk is an essential criteria 4. Proficiency in MS Office (Excel, Word and PPT) 5. Excellent English verbal and written communication skills, enabling report and documentation production 6. Ability to communicate and influence across different levels 7. Strong email writing skills, 8. Strong MIS skills, 9. Customer oriented approach 10. Experience of working cross culturally in an international environment 11. Working knowledge of SAP, 12. Experience of working in a busy and a high-pressure environment 13. Good in problem solving and has critical thinking skills 14. Engage and collaborative way of working PROFILE SCREENING CRITERIA: Experience in Accounts Payable and Procurement (P2P process) 2. Contact Centre calibre voice and accent skills 3. Willing to work in US shift hours 4. Exposure to continual improvements The Job requires: Part of a team that faces the end customer/ vendor providing support on a global level (all Regions), ensuring smooth delivery, meeting of KPIs and driving process improvements. 1. Answer incoming calls, chats and respond to customer s emails 2. Management and resolve customer complaints 3. Identify and escalate issues to the team leader 4. Provide service information to customers 5. Research required information using available resources 6. Research, identify, and resolve customer complaints 7. Route emails/call to appropriate resources, to provide solution 8. Document all call information according to SOP 9. Recognize, document, and alert the management team of trends 10. Follow up customer calls where necessary 11. Other duties as assigned What will your job look like? You will: Have the opportunity to drive the accountability of all actions related supplier, employee, customer setup, and change/update requests as well as take action and follow-up on all matters related to supplier setup. Perform accurate and timely processing of vendor invoices, expenses, customer invoices. Calculate ICB charges in accordance with IC agreements and issues the resulting ICB invoices while reviewing and validating audits invoices and expenses pre-payment runs. This is essential to ensuring compliance with all procedures and taking vital action to prevent processing team errors. Ensure that standard operating procedures and policy documents are followed in order to achieve compliance with processes and adherence to the Amdocs code of ethics. Ensure that payment runs are scheduled in relation to agreed on calendar and facilitates payments to vendors and employees. Have a chance to work with internal customers on cases that are unresolved or open and takes action to bring them to closure. Support partners in the understanding and completion of process activities. Give and support system UAT managers and provide feedback on needed improvements Issue customer invoices in accordance with the defined deal achievements, ensuring compliance with local tax and other regulations. Why you will love this job: Drive growth by constantly looking for opportunities to bring more value to new and existing customers. You will have overall responsibility and authority for Amdocs testing engagement with the customer. Be a key member of a global, dynamic and highly cooperative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Who are we?

Primary Duties: Provide deep support to Helpdesk team. Align to Helpdesk support response times guidelines and document the resolution for Helpdesk. Liaison with SAP vendor technical team to resolve software issue like slow performance, software crash and new software patches. Collaborate with Database, Unix OS and network team to resolve critical technical issue Analyze service request functional requirements and discuss with business/functional analyst to implement ECC6 functional modules. Design, configure and develop service request solutions according to SAP guidelines. Perform integrated testing before release to UAT. Prepare solution for release to production according to methodology and documentation standards as outlined in the SDLC.

Everything we do is powered by our customers! Featured on Deloittes Technology Fast 500 list and endless G2 leaderboards, Maropost offers a connected experience that our customers require, transforming ecommerce, retail, marketing automation, merchandising, and helpdesk providing them with command center designed to scale their organizations. With a relentless focus on our customers success, we are motivated by curiosity, creativity, and collaboration to power 5,000+ global brands today and soon 50,000+. Driven by a customer- obsessed mentality, we empower businesses to achieve their goals and grow alongside us. If youre ready to make a significant impact and be part of our transformative journey, Maropost is the place for you. Become a part of Maropost today and help shape the future of commerce! The opportunity: We are seeking a Senior HubSpot Specialist to lead the implementation, optimization, and management of our HubSpot ecosystem. This role will ensure seamless integration with our sales, marketing, and customer success systems and help drive data accuracy, automation, and scalable processes across the organization. What You ll Do: Own end-to-end management of HubSpot platform including onboarding new teams, setting up workflows, custom properties, and lead scoring models. Partner with RevOps and cross-functional teams to ensure HubSpot is aligned with business processes and reporting needs. Manage user roles, permissions, data hygiene, and system audits. Optimize lead lifecycle management, MQL/SQL handoffs, and routing rules for speed and accuracy. Develop templates, forms, sequences, and CTAs in coordination with content and sales teams. Support the creation of customer journeys to support customer growth and retention. Implement AI functionality available in HubSpot. Maintain data integrity and ensure consistent data syncing between HubSpot and other systems like Salesforce, Clearbit, Segment, or custom APIs. Identify gaps and troubleshoot integration issues. Build custom dashboards and reports to track marketing and sales performance, funnel metrics, and campaign effectiveness and revenue performance. Support quarterly business reviews and performance analytics. Train marketing and sales teams on HubSpot best practices and new features. Create and maintain detailed documentation of system configurations, processes, and governance policies. What You ll Bring to Maropost 5+ years of experience working in HubSpot (Marketing Hub, Sales Hub, Service Hub). Proven track record in implementing and managing HubSpot for a SaaS business. Strong understanding of lead management, marketing automation, and data workflows. Experience with third-party tools like Zapier, Segment, or Drift is a plus. Analytical mindset with strong Excel/Google Sheets and dashboarding skills. HubSpot certifications (e.g., Marketing Hub Implementation, Revenue Operations) are a strong plus. Excellent communication and project management skills. What s in in it for you You will have the autonomy to take ownership of your role and contribute to the growth and success of our brand. If you are driven to make an immediate impact, achieve results, thrive in a high performing team and want to grow in a dynamic and rewarding environment - Join us at Maropost !

We are seeking a detail-oriented and proactive Senior Executive - Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction. Key Responsibility Areas: Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps Oversee contract billing activities and maintain accurate records of installed products Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information Issue extended warranty certificates after billing cycles, wherever applicable Collect and update end-customer data received from partners into the CRM system regularly Requirements: Bachelor s degree in any discipline 3-4 years of experience in sales support, service operations, or a related role Entrepreneurial mindset with ownership-driven decision-making Strong organizational and multitasking abilities with sharp attention to detail Excellent verbal and written communication skills Capable of working under pressure and meeting tight deadlines Strong analytical thinking and technical aptitude Ability to collaborate and influence stakeholders across all organizational levels

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

Overview : We are seeking a skilled Technical Support Specialist to provide exceptional support for users of logistics solutions platforms similar to CargoWise and Flex port (e.g., freight management, supply chain, or transportation management systems). The candidate will troubleshoot issues, assist users, and ensure seamless logistics operations for our freight forwarding and supply chain processes from our Cochin office. Responsibilities: - Support users with logistics solutions platforms similar to CargoWise and Flex port, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. - Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. - Train users on logistics solutions platforms and create training materials. - Collaborate with logistics and IT teams to ensure compliance and data accuracy. - Communicate effectively with users, providing clear written and verbal support in English. Qualifications: - 23 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Requirements 2-3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. - 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flex port (e.g., Freightos or other transportation management systems). - Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. - Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). - Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. - Excellent written and spoken English communication skills for clear, professional interactions with users and teams. - Strong problem-solving skills and a customer-centric approach. - Willingness to work from our Cochin office. Benefits 5 days working from office

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents. Provides technical support to address more complex / difficult service issues. Performs technical analysis of specific incidents and service requests, including check of ticket history. Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment. When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision. Gathers recurring / systemic failure information and develops reports for management. Provides hardware and software training and advice for less experienced team members.

Job Description: Essential Job Functions: Should be skilled in following: Knowledge of Finacle Menu Options (CBS 7. 0. 25/ UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Knowledge of Core Banking Solutions, banking support Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Should be skilled in following: Working experience of Finacle Menu Options (CBS Version 7. 0. 25, UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank Working Experience of Core Banking Solutions and Banking IT support Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis Working experience on Service Management/ Ticketing Solutions Working experience as Delivery Lead in similar Project Basic Qualifications: Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Sodexo Food Solutions India Pvt. Ltd. is looking for Helpdesk Operator to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Sodexo Food Solutions India Pvt. Ltd. is looking for Executive - Helpdesk to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo Key Responsibilities - Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper. - Collect all closed work orders to close the calls. - Produce reports based on the data collected, through produced work orders, for Sodexho and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests - Log in the call through the software, which in term generates work orders Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes - Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations - Maintain the confidentiality and security of all data and information relating to the facility - Maintain professional appearance at all times Qualification : - HSC/equivalent or Diploma holder or Graduate - Minimum 2 years experience in any facility management company or in a hospitality industry. - Excellent knowledge of Word and Excel - Excellent customer service skills - Excellent communication skills - Ability to deal with various types of people - Effective time management skills - Ability to work under pressure

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Work From Office Only for Chandigarh & Mohali Location PLZ CALL SOURABH @ 9779924404 Looking for Young & dynamic who have proficient communication skills & want to pursue growth. If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. We are Hiring Customer Care Representatives to work for the Inbound International as well as Domestic BPO process @ Chandigarh & Mohali location to work in Inbound, E Mail, Chat & Technical Support Process Freshers / 10+2 Clear with good communication are eligible for the job Handsome Salary with Incentives 5 Days work Cab facility for pick & drop from home Growth Opportunity for those who want to work long term 15 Days Free Guest house for outstation candidates Best Salary package State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. The primary responsibilities of a Customer Service Executive is Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role - Team Lead Should have a team lead designation on papers Exp - Min 4 yrs Skills - Gaming Support | Technical Support | Servicenow Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com 5 Days working 2 days fixed off | WFO | Night shifts