527 Helpdesk Jobs - Page 19

Role & responsibilities : - Having sound knowledge in Banking/Stock Broking Operations. - Especially in the field of Securities Market - KYC, Helpdesk and Derivatives Operations Preferred candidate profile: - Graduate in any discipline Salary: Best in the Industry. No Bar for the deserving prospect Interested candidates may email their RESUME at - resume@smifs.com

Join us and make the dream of home ownership possible! Technical Support: Serve as the first point of contact for end-users experiencing IT issues. Respond to incoming calls, emails, and chat messages promptly and professionally. Basic Troubleshooting: Diagnose and resolve common hardware, software, and network problems. This may include password resets, software installations, and basic connectivity issues. Ticket Management: Create, update, and close support tickets in the helpdesk system, ensuring all interactions are accurately documented. Knowledge Base Utilization: Use existing knowledge base articles to find solutions and contribute to its expansion by documenting new issues and resolutions. Escalation: Recognize when an issue is beyond your scope and escalate to appropriate higher-level support teams or specialists. User Education: Provide basic guidance to users on IT policies, procedures, and best practices. Continuous Learning: Stay updated on new technologies and support procedures through ongoing training and self-study. Job Requisition ID: 023851 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I

What We Do Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who We Look For Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. YOUR IMPACT The Market Data Vendor Services team at Goldman Sachs are responsible for the third party market data vendor applications and infrastructure. The candidate should have a proven track record in supporting and configuring Market Data applications and infrastructure. The candidate will be responsible for supporting all market data desktop applications used in the firm. This is a global role and will require shift work. YOUR IMPACT HOW YOU WILL FULFILL YOUR POTENTIAL Perform pre-market checkout out critical applications and infrastructure. Support both application functionality and data content; escalate data content issues to vendors and/or internal developers. Automation, run-books and FAQs, for helpdesk. Manage incident management process for Market Data issues. Manage engagement with end users/vendors and helpdesk until problem is resolved. Acting as role model and technical mentor for less experienced staff. SKILLS AND EXPERIENCE WE ARE LOOKING FOR Candidate should have relevant experience in the range of 2-4 years. Deep understanding of application configuration and troubleshooting, experience of supporting Windows environment essential. Experience of remote support (international), working with vendors for problem resolution. Experience with scripting languages such as Perl, Python, Powershell. Availability: Be available to respond to emergency situations and perform regularly scheduled maintenance Strong inter-personal and communication skills; making presentations to customer or client audiences or professional peers, and working independently on problem solving. Preferred Qualifications Application product support specialist for Refinitiv, Bloomberg, Datastream, Factset, etc Deep understanding of application configuration and troubleshooting, experience of supporting market data or trading desktop applications. Understanding of Linux environment. Experience with vendor data distribution systems like TREP, Elektron, Activ,, etc. Financial Industry experience - Understanding of capital markets, experience with multiple asset classes. Market Data Industry experience.

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders. We currently have a vacancy for a SAP ABAP Developer: We currently have a vacancy for a SAP ABAP Developer to join our team. You will be responsible for development of custom enhancements, interfaces, reports and transactions in accordance with technical and functional specifications. In addition, you will create technical documentation as well as execute and document tests. You will be counted on to participate in detailed design, realization, documentation, testing, and support. The successful candidate should also have a good understanding of SAP functional processes. Provide technical development services on both internal and external projects Consult on all SAP related technical matters including custom programming, reports, interfaces, conversions, enhancements, and forms; Represent Syntaxs SAP Business All-in-One helpdesk as part of our support team for customer issues. Maintain and assist with the organizing and preparation of our internal SAP technical demonstration systems to support the Syntax sales team as required. Actively work on staying current with the latest technology advancements from SAP in the areas of your core competence. Always keep in mind and help to promote Syntaxs objectives of offering superior customer service to its clients and our goal of Total Customer Satisfaction in order to establish long term client relationships Responsibilities Include: Playing a role in the overall design and testing. Becoming familiar with Client s data sources and interface requirements Client relationship management at all levels within client organization Identifying opportunities for business process improvements and documents business process improvements and applying technical alternatives Providing recommendations for solutions inclusive of reports, interfaces, conversion, enhancements and forms Requirements: Minimum 4 full life cycle implementations of SAP 5+ years of SAP experience Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler. Competitive, above-average compensation Global tourist: With us, you can also work from abroad from time to time Flexible working time models, home office Attractive benefits, e.g. company pension scheme or various health offers A modern environment in which the "you" is part of it Open feedback culture, flat hierarchies and a motivated team Individual career planning with continuous training and coaching on the job You see a personal challenge in this responsible task?

Hi, We are hiring for the Leading ITES Company for YouTube Handling - Team Lead Role. Job Description: Monitor and maintain the YouTube TV Operations within SLAs Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues. Audit team members work quality and provide feedback where necessary Experience with workflow/process based tool i.e. CRM, ticketing tool etc. Strong knowledge and experience with live TV and live sports Strong computer skills with experience with Chrome, Google Suite, and Google Apps Strong experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs Experience of Managing Partners and interaction with business users EDUCATION AND WORK EXPERIENCE High school diploma or equivalent (minimum) 4+ years professional experience 1+ years in a leadership/management position directly managing people and process Worked in a live operations/time sensitive environment; ie. call center, help desk, network operations Key Skills: a) 4+ years professional experience in monitor and maintain the YouTube TV Operations b) Minimum 1 years in a Team Lead position c) Experience with live TV and live sports d) Any Graduate / Under Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 518

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Windows Scripting, Linux/Unix Desktop Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Duties & Responsibilities Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Regular updates to senior business leaders & GRE leadership on operation performance. Management of 3rd Party Vendors Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc. Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance. Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards Responsible for providing a continuous improvement review and development of initiatives to improve service Analysis of customer feedback relating to services and take action to improve experience Undertake regular performance review meetings with the Supplier Participate in vendor selection, contract monitoring and vendor management Formulating guidelines, operating procedures and strengthen control on operation Ensuring backup / contingency plans for key services / resources Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security Leading a team and developing people to exceed expectations Identifying areas for continuous improvement, developing, aligning, and implementing such strategies Benchmarking the services with industry Ensuring Statutory Compliance with zero tolerance Ability to improve safety of employees during travel Take initiative to improve employees experience Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery Stepping up for leader in his absence Control on costs and ability to make the transport function efficient and effective as per industry benchmark. Work closely with all Site Transport Managers on opportunities for optimisation and Cost save Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame. Sharing measurable metrics along with action plan with GRE leadership Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Experience : 3 years of IT Service Desk Experience ( mandatory) Notice : IMMEDIATE JOINERS TO 15 DAYS Job Location : Sarjapur Road , Bangalore Education : Grad Shifts : Rotational ( Work from office) Transport : One way Cab --------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 3 years of experience is mandatory in IT Service Desk 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

> Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : BE Summary :Lead and orchestrate the entire origination process for a cross service-group deal, working with the CAL, the client team, and relevant subject matter experts.Roles and Responsibilities:Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.Identify and pursue new business opportunities, leveraging expertise in ServiceNow applications.Collaborate with cross-functional teams to develop and deliver compelling proposals and presentations that meet client needs and drive revenue growth. Professional & Technical Skills:Must To Have Skills:Expertise in ServiceNow.Good To Have Skills:Knowledge of Customer service /Helpdesk applications.Strong understanding of sales origination processes and techniques.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.Proven track record of driving revenue growth through successful deal origination.Ability to work collaboratively with cross-functional teams to develop and deliver compelling proposals and presentations. Additional Information:The candidate should have a minimum of 15 years of experience in Sales , Delivery and Customer facing engagements. The ideal candidate will possess a strong educational background in business, marketing, or a related field. This position is based at our Pune, Bangalore,Mumbai,Gurgaon office. Qualifications BE

We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: HR Manager Experience: 5 to 12 Years Location: chennai Job Description Requirement: Academic Qualification : MBA preferred Preferred Experience and Competencies required : 5 - 12 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education PG: MBA graduate

Job Profile: IT Manager / Sr. Manager Role Overview and Responsibilities: We are looking for an IT & Service Desk Manager to maintain and supervise the IT setup of our company. This person will liaison with three key entities the CISO & Indus Leadership, Consulting staff, and our outsourced IT services provider. This is a great opportunity for someone to maintain a rapidly growing cloud-based IT setup of one of the most cutting-edge Big Data organizations Key Responsibilities: 1. Manage issues raised by internal consulting staff and liaison with the internal IT team and outsourced vendor to get these fixed; Provide interim support as and when required to consulting staff 2. Manage a team of 1 or 2 IT associates (internal or outsourced) to help provide IT support to consulting staff through the course of their work. 3. Continuously work on the requirements of maintaining our ISO 27001 certification and support the CISO perform backup recovery tests, review access control policies, perform disaster recovery procedures, etc. 4. Work with Internal Auditor to keep all compliances and improvements in check 5. Oversee client security assessments, respond to their compliance teams to build their trust and comfort with Indus Information security management systems 6. Create, manage, execute, and sustain key IT special projects at Indus 7. Support asset (software, hardware) purchase, drive procurement, maintain asset list, manage warranty timelines, etc. 8. Support creation of IT reports for systems across the organization (networks, servers, user laptops, etc.); Monitor & track them on regular basis 9. Continuously identify opportunities to improve the IT setup through new apps, products, services, with a view to improving the efficiency of the consulting staff Requirements 1. Experience and Personality Traits a. 8+ years of enterprise IT experience; IT desk management and supervisory of L1/L2/L3 support will be a plus b. Ability to work in a fast-paced, results focused environment c. Organized and detail-oriented d. Self-motivated and results-driven e. Resilient, persistent, and resourceful f. Proactive and independent 2. Skills Working knowledge of: i. Laptop & server hardware ii. Windows Domain Controller / Active Directory iii. Amazon cloud (Redshift, EC2, IAM) & Microsoft Azure Active Directory services iv. Microsoft 365 services and suite Intune, Exchange, Teams, SharePoint, OneDrive, Defender. v. Network & Firewall management vi. Microsoft office (Word, Power Point, Excel) vii. Basic Linux CLI and SQL commands viii. Technical experience on below will be preferred (but not mandatory): i. Management of enterprise solutions such as Data leakage prevention, MS Sentinel. b. Experience with clearing/supporting international certification ISO audits (especially ISO-27001) will be preferred but not mandatory c. Comfort in written and spoken English, since the position requires working with international clients periodically 3. Education i. Educational background in IT will be preferred

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 18, 2025 (8 days left to apply) job requisition idR25015442 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets includingservice level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted Yesterday time left to applyEnd DateMay 18, 2025 (8 days left to apply) job requisition idR25014128 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Job Summary This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets includingservice level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Commerce graduate with minimum of 4 to 5 years of relevant experience. Sound written and verbal communication in English Sound understanding of conceptual accounting a must More than 3 years of experience in Accounts Payable function in mid-sized Corporate. Sound knowledge of MS-Excel Exposure to ORACLE ERP will be an added advantage. Candidate should be proactive with positive attitude towards work

remote typeOn-site locationsBengaluru, KA time typeFull time posted onPosted 6 Days Ago job requisition idREQ424337 Reporting to the Transport manager, youll provide efficient and cost-effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick-up time and that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick-up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk and communicate with them over the radio when needed. The candidate should have a minimum qualification in BA/BCOM/any graduation. He should have experience in employee transport (ETS) and basic knowledge of the city/state, Excel knowledge, communications skills (verbal and written) and people-oriented leadership quality. Serving as a go-between among teams: Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. A strong drive toward excellence: Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years of experience in transport management in a BPO/Manufacturing setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. What is required: At JLL, Roles & Responsibilities: Managing BEF One Campus transport operations. Vehicle driver tracking for all 4 shifts (A, B, C and GS) Managing transport vendor partners/vehicles/driver's movements. Inter-office shuttle monitoring. Arrival and departure monitoring and report generation. Weekly transport routing and Sunday routing. Handling events query and vehicle arrangement. Updating of transport notice boards in all the locations for Holiday, Sunday working & Events. Handling Helpdesk calls (Shift mobile). Driver and vehicle compliance checks and reports generations. SPOT cab trip sheet audit and billing. Sharing transport reports (MMR, Spent, DSR, Incident, Billing & MIS validation). Occupancy level report to the management. Parking yard monitoring. Monitoring all shift vehicles, in pickup/drop. Weekly supervisor and driver meetings. Monthly vendor managers meetings and MOM updates. Attending committee meetings. Transport accruals sharing with the Finance team. Transport payment follow-up with the finance team with PO updates. Monthly Invoice update, with NDC submission to the finance team. Handling on-call employees queries and directing them to the vendor for a cab. Lady employee pickup and drop monitoring. Employee queries, and compliance follow-up with action updates. Additional vehicle increase, decrease workings and approvals. New Location Transport setup and Shuttle deployment planning. Induction of vehicle and drivers. Location On-site Bengaluru, KA Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsPune, MH time typeFull time posted onPosted Today job requisition idREQ428136 Front Office Executive Work Dynamics What This Job Involves Responsibilities Key Operations delivery ? Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. ? Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers. ? Assist in sending clients/visitors messages or faxes and self-check-in. ? Assisting with special needs for visitors with disabilities. ? Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel. ? Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival ? Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. ? Ensure welcome PPT is updated & displayed for the client visits and all the equipments are in working condition ? Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL. ? Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. ? Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification. Operates the front office computer system in order to assist front office attendants ? Provide assistance in general administrative activities and to Helpdesk as required. ? Ensure FOE handles all incoming and outgoing calls in professional & polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly. ? Ensure Accenture specific processes/manual is followed ? Manage/track amount collected for temporary badges. ? Ensure compliance of regulations/requirements of JLL management. ? Participate in Emergency Evacuation procedures including crisis management and business continuity. ? Develop the necessary policies and procedures required for all functions within the scope of Front Office. ? Responsible for ensuring availability of safety and Accenture directory signage. ? Preparation of all required reports/participation in internal/external audits. ? Ensure training of front office /GRE staff as per relevant training calendars ? To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster ? Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities. Sound like you? To apply you need to be: 1.Must be graduate from any industry. 2.Should have good experience in Hotel / Hospitality industry. 3. Should have good communication skill." Apply today Location On-site Pune, MH Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Position: Manager - Credit Control & Revenue Assurance Business: Property and Asset management, Bangalore Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk - Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e. g. : Property Manager +2 Other details if any Sound like you? Here is what we re looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Bangalore, Karnataka Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job description: JOB RESPONSIBILITIES Location: Chennai Responsibilities Helpdesk/Mailroom Operations To provide management advice on Helpdesk/Mailroom for escalated issues during the shift To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process To ensure accident or crises management is addressed immediately Clearing of C-mail / Government agencies mail to the proper recipient Front Office Operations To provide management advice for Front Office for escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow escalation process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. To ensure immediate response to all priority calls during the shift and follow escalation process Security Operations Attending the shift briefing To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. To ensure that security staff adheres to GAP norms. To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. To ensure the Grooming of the staff To manage the overall key room, clock room and time office operations. To ensure weekly training is imparted and staff grooming standard is maintained. Answering the employees query on phone and mails replying. Ensure to implement all process/ procedures on ground effectively Housekeeping Operations Attending the shift briefing To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client s/VIP visits To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. Identification, on time closure and reporting of snags To discuss and assist facility manager on monthly basis on the vendor performance matrix Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations Cafeteria Operations To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. Should conduct monthly random Kitchen audit of the vendors. Escalate Facility Manager and then Accenture Lead on escalations. Ensure the hygiene of the cafeteria vendors operating in stalls. Ensure PPE are used by vendor staff while serving, cooking and washing. Answering the employees query on phone and mails replying. General Operations To ensure upkeep of breakout area & reprographic equipment s at all times and take necessary actions as required. To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. To adhere to Accenture Policies, Processes & procedures and also the statutory documents To adhere to Accenture SLA & KPI as agreed with JLLM To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done To coordinate with engineering team for any issues that need help. Plan & train TPV staff on Accenture policies and requirements. Daily and monthly updating of OLA in the SMDRS tool. Important and VIP client visits to be coordinated with Events team and should be managed without escalations. Should have complete knowledge & functionality e. Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. Should conduct all the scheduled meeting and focus meets with projects as per calendar. Should participate and manage half yearly fire drill. All daily, weekly and monthly reports to be shared on time. All the relevant checklist to be governed and maintained as per requirement. Should be able to grab and adopt to all the new implemented initiatives Location: On-site -Chennai, TN Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 5 to 6 years in Facility Management - Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Location: On-site -Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Xceedance is hiring for Help Desk(Australian Shift) Job Description: 3-6 years of experience in a service desk engineer role. Proficiency in operating system structures and permission management. Strong understanding of cloud IAM (Identity and Access Management) and RBAC (RoleBased Access Control). Experience with CMS (Content Management Systems). Mandatory exposure to Google Cloud Platform Ability to understand and interpret GCP and operating system logs. Experience using ITSM tools such as Zendesk and Jira. Excellent English communication skills, both written and verbal *We are considering immediate joiners to maximum 30 days serving notice periods profiles*

Before you apply to a job, select your language preference from the options available at the top right of this page. Job Description: This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. Responsibilities: Responds to customer requests received by applying understanding and knowledge of supported systems and products. Troubleshoots and resolves customer problems via phone or remote capabilities. Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. Adheres to established attendance and punctuality guidelines. Probes, isolates, and troubleshoots supported application problems. Qualifications: Typing skills (minimum of 35 wpm) - Preferred Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred Excellent written and verbal communication skills - Preferred Ability to work flexible shift hours, up to 5 days per week Minimum of 3 months helpdesk/call center experience

We are looking for a Claims Helpdesk Executive to join our team. The ideal candidate will play a critical role in providing on-site support to clients, addressing claims-related queries, collecting necessary documents, and ensuring seamless communication between the client and our internal claims team. This role requires someone with a basic understanding of Excel and prior experience in the insurance domain. Key Responsibilities: Visit client offices as regularly to address claims-related queries and concerns. Provide prompt and accurate guidance on reimbursement and cashless claim procedures. Collect necessary documents from clients, ensuring they are complete and accurate. Maintain proper records and ensure timely submission to the processing team. Act as a bridge between clients and the internal claims team to facilitate smooth processing. Resolve queries and escalate complex issues to the appropriate department when needed. Build and maintain positive relationships with clients. Ensure a high standard of customer experience by providing professional and empathetic support. Qualifications and Skills: Education: Graduate in any discipline (preferably in Insurance, Commerce, or related fields). Experience: 1-3 years of experience in the insurance domain, preferably in the helpdesk. Technical Skills: Basic proficiency in Microsoft Excel (data entry, filtering, basic formulas, etc). Able to pick up usage of tools like google sheet, airtable, etc Knowledge of claims management systems is a plus. Soft Skills: Excellent communication and interpersonal skills. (English, Hindi are mandatory & regional languages based on the city.) Ability to handle multiple tasks and work under pressure. Other Requirements: Willingness to travel locally for client visits. Self-motivated and able to work independently with minimal supervision.

Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers. The individual must possess basic skills / abilities to perform the essential functions. Responsibilities: Provide Level 1 support for tools/applications and co-ordinate with stakeholders until closure Obtain and evaluate all relevant data to handle complaints and enquiries Monitor and Dispatch incidents/tickets to the right technical solution group Efficiently resolve complaints to completion and achieve customer satisfaction Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools Record details of comments, enquiries, complaints, and actions taken Manage administration, communication and coordination with internal departments Flexible and willing to work in shifts - 24/7 helpdesk environment Qualifications Educational qualification: Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field Experience :