743 Helpdesk Jobs - Page 16

10th, 12th Pass candidates can apply English, Hindi & Telugu Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

If you're passionate about providing world-class customer support and want to be part of a dynamic, global team, we’d love to hear from you! Salary - 15K TO 40K INHAND Both side free cabs Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Ability to work night shifts and adapt to global time zones. Prior experience in an international BPO or call center environment is an advantage

Exciting Career Opportunity with a Leading MNC in Kolkata! Position: US Healthcare Process Location: Kolkata, India Contact Shruti @ 9732008214 (Call/WhatsApp) About Us: At You & I Consulting , we take pride in placing talent in 64+ top MNCs across India . Were now hiring for a renowned multinational client in the US Healthcare domain. If you're looking for a stable, rewarding career with international exposurethis is it! Role Overview: Join our US Healthcare team and work closely with US doctors and hospitals to support their documentation and empanelment processes. Key Responsibilities: Handle international calls related to healthcare documentation Assist US doctors and hospitals with onboarding and compliance Follow up via phone/email professionally Stay updated on US healthcare policies and procedures Use analytical and decision-making skills effectively Eligibility Criteria: Minimum Qualification: 10+2 or above Freshers & Experienced candidates welcome International BPO experience is a plus Excellent English communication skills required Willingness to work in a 24x7 rotational shift (home drop available within city limits) What We Offer: Competitive Salary: 3 LPA 6.5 LPA In-Hand Performance-based incentives PF + ESI + Other Benefits Comprehensive training to boost your skills Friendly, growth-oriented work environment Real opportunities for career advancement To Apply Quickly: If lines are busy, just WhatsApp your details in the format below: Full Name Current Location Contact Number Highest Qualification Total Work Experience Current Organization Current CTC Expected CTC WhatsApp Now: Shruti @ 9732008214 Know Someone Perfect for This Role? Refer them! Let’s grow together

We are seeking a motivated and empathetic Customer Support Executive to join our team The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and problem-solving Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service problems by clarifying the customer s complaint and determining the cause of the issue Follow up to ensure resolution and maintain customer satisfaction Document customer interactions and transactions, including details of inquiries, complaints, and actions taken Escalate unresolved issues to the appropriate internal teams when necessary Stay updated on company products, services, and policies Identify opportunities to improve customer support processes and suggest solutions Requirements: Bachelor s degree or equivalent; relevant certifications are a plusExcellent communication skills - verbal and written Ability to multitask, prioritize, and manage time effectively Tech-savvy with experience using CRM software, help desk systems, or customer support tools Strong problem-solving and interpersonal skills Patience and a customer-first attitude

Summary Leads the Data and System Governance organization for GCS. Drives all aspects related to the governance of all Systems in use to support business activities within GCS and TRD (for SAP only). Leads and coordinates all system improvement initiatives in partnership with Dev IT and ensures visibility of performances trough KPI monitoring. Maintains a high performing support model to Business through active alignment with stakeholders for issues resolution. Responsible for developing and executing the data governance strategy for Clinical supply chain including creation of a governance framework, improvement of data stewardship processes, management of dedicated resources and planning optimization. Leads data and digital transformation initiatives to make GCS a data-driven organizations fueled by Data Science and AI. Act as a point of contact for all GCS D&D initiatives in India HUB. Accountable for the development and execution of data governance strategy, data quality management standards and processes, to enhance master data capabilities across all MDM domains within TRD. Drives functional excellence. Fosters a culture of empowerment, trust, learning, diversity & inclusion and high performance and has the disciplinary and legal responsibility for the people assigned to own team. About the Role Major accountabilities: Leads a Team in GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Owns, drives, governs Systems and associated landscape within TRD/GCS. Implements and maintains the integrated business support model through the resources assigned. Closely partners with multiple levels of the TRD organization and with external partners (e.g. Dev. IT, Helpdesk and others) to align on cross-functional projects and business priorities. Conduct analysis of business needs and subsequently plans and implements the required projects and improvements. Ensure proper transition to Line Functions of the key initiatives implemented; maintains a rolling 24-month strategic plan of system related projects in coordination with Dev IT. Critically evaluates portfolio of improvements to ensure sustainability overtime, identifying priorities and opportunities to simplify ways of working. Oversees and manages all 3rd party activities involved in system governance and helpdesk, ensuring full adherence to budget and timelines to support operations of a fully integrated Clinical Supply Chain Management. Ensures full development of assigned resources including (but not limited to) creation of career path and strong technical competency training; maintains and coordinates a support-to-the-business model to address day-by-day need as well as mid/long term improvements. Develops and maintains a set of KPIs for ongoing activities; ensures adherence to them and drives/implements any required improvements; drives a culture of continuous improvement. Oversees and proposes SAP improvement implementation at TRD level in conjunction with functional excellence activities related to systems. Ensures high level processes and maps are developed and maintained. Acts as a role model for Novartis values and behaviors. Lead Front line managers, team of Data Stewards, Information Governance managers and MDM Process & Operations Manager within GCS Systems & Operational Excellence as Operational Manager in a direct leadership role. Provide leadership for establishing knowledge-based organization by implementation of data science framework. Establish data governance and quality framework for enabling intelligent recommendation for supply chain user community based on data science solution and data-lake platform. Establish systems, processes, and roles to define business use case for analytics, create a prioritization process for the use case selection for data science solution enablement. Actively lead the reference data management adoption in GCS in alignment with the Enterprise Data Owner In close cooperation with the Unit Head, drive the unit long-term strategic plan and its implementation. Ensure current and future needs are fully met, unit projects are assigned, adequately resourced, delivered on time and in full compliance. Establish data governance for new projects and liaise with Data Council to provide strategic direction for the data and digital projects in GCS in alignment with Enterprise (GDD & TRD) Data organizations. Implement and maintain a robust data quality program to mitigate/prevent data quality issues, diagnose, remediate, and monitor master data by enhancing existing foundations and processes and drive change to improve the quality of master data. Implement suite of standardized governance tools including for use by all key stakeholders Create, manage, and facilitate implementation of data governance policies to enable data science-based organization, identify and understand critical data issues in terms of business impact/risk/opportunity and ensure data policy enforcement and compliance. Actively lead the creation and maintenance of Data Governance roadmap for GCS, identification/implementation of business use cases across the different functions with the purpose of creating value for the business from data insights Ensure integration of data quality methodologies when developing and/or designing new master data attributes to satisfy new business requirements. Drive the planning, coordination, and execution of all people management processes in the unit, including performance management, training, and development planning. Partner with HR Business Partner and Competency Building Unit to identify and devise unit training opportunities, addressing both strategic and behavioral needs, while taking into consideration suitable metrics to quantify training success. Drive a culture of excellence in knowledge sharing. Provide strong input into OTR process and Talent Management. Minimum Requirements: Advanced degree in science, engineering, or relevant discipline (Ph.D., MBA or equivalent) 10 years of practical experience in chemical/ pharmaceutical industry or > 6 years of experience in field of expertise Recognized expertise in related field. Thorough knowledge about the Drug Development and Clinical Supply processes Comprehensive knowledge about project management, excellent organization and planning skills Strong knowledge of relevant regulations (e.g., GMP, HSE etc.) and Novartis specific standards. Demonstrates cross-functional problem-solving and idea generation skills Strong communication skills. Strong presentation skills. Advanced coaching skills Proven leadership skills Excellent communication, negotiation, and interpersonal skills. Ability to work in interdisciplinary and cross-cultural teams Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Work Dynamics - Integrated Facilities Management POSITION GOALS Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service. Participate in all customer service training program sessions. Responsible for managing calls, emails, chat and tickets raised by employees at client offices. Adhere to the shifts and week-offs scheduled The job is on work from office model, ensure that it is followed Answer all phone calls promptly, follow telephone etiquette and ensure to be polite and composed while dealing with customers. Coordinate with internal site teams to address issues and resolve requests as per the SLA. Provide customer centric service, ensure to re-confirm with employees on the resolution provided before closing the request. Have complete knowledge on Tools and Applications used by Helpdesk. Be aware of and follow all SLAs. Follow-up with the site team on pending/open issues on a day to day basis. Ensure all the requests are attended in shift and hand over to the Shift in-charge at the end of the shift. Follow the standard operating process outlined in order to provide effective response to the customer. Ensure all required reports are shared in respective shift. Incorporate feedback from activities to improve performance. Skill set: Good verbal and written communication skills. Basic knowledge of MS Office and Outlook Voice and chat support experience (optional) KEY PERFORMANCE MEASURES Uninterrupted site operations Client Satisfaction Continuously improving service EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Sound interpersonal skills to manage diverse range of service providers and Client representatives Sound written and oral communication skills Demonstrated ability to manage multiple and complex operational matters on a daily basis Working knowledge of EHS Regulations Sound computer skills in Microsoft Office LEADERSHIP Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements. Provide services to the accounts cultural and company requirements. Work towards objectives unsupervised. Be willing to assist colleagues. PERSONAL EFFECTIVENESS Provide an effective contribution to the teams delivery. Contributes via regular feedback, to the overall performance of the delivery team. Works towards individual targets, monitor and manages individual performance. DECISION MAKING Be able to make difficult decisions and resolve problems or improve operations. Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle. RELATIONSHIP BUILDING Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respects of superiors, subordinates, peers and clients. COMMUNICATION Listens effectively and communicate through actions and example. Has strong written and oral communication skills. Regular reporting of the work accomplished and upcoming work On-site Hyderabad, TS Scheduled Weekly Hours: 48

Role- Technical support (Service Desk) Must have 1-2 Years international voice experience (Excellent comms) Immediate Joiners- Bangalore Rotational Night Shifts Graduate Budget- 4-6 LPA Contact- 7742324144

Job Overview We are seeking an experienced and proactive IT Support Engineer to join our team. The ideal candidate will provide expert-level technical support, manage system administration tasks, and contribute to IT projects and process improvements. You will play a key role in ensuring seamless IT operations, delivering outstanding support to end-users, and upholding security and compliance standards. Key Responsibilities Advanced Technical Support & Troubleshooting Deliver expert-level, timely, and efficient technical support to end-users and internal stakeholders via in-person, phone, email, and remote tools. Diagnose and resolve complex hardware (desktops, laptops, printers, mobile devices, servers), software, operating systems (Windows, macOS, Linux), and network connectivity issues. Perform root cause analysis for recurring incidents and implement preventative solutions. System Administration & Maintenance Administer and maintain user accounts, permissions, and groups in Active Directory, Azure AD, GSuite, or similar identity management systems. Manage and configure business applications (e.g., Microsoft 365, Google Workspace, Zoom). Assist with setup, configuration, and basic troubleshooting of network devices (routers, switches, Wi-Fi access points). Participate in deployment, configuration, and ongoing maintenance of corporate hardware and software assets. Manage AV setup and support. Process Improvement & Documentation Identify and implement opportunities to streamline IT support processes and enhance user experience. Develop and maintain technical documentation, knowledge base articles, and user guides. Contribute to IT policies, standards, and best practices. Utilize IT Service Management (ITSM) tools (e.g., Jira Service Desk) for efficient ticket management and reporting. Project Involvement & Collaboration Lead or contribute to IT projects such as system upgrades, software rollouts, hardware refreshes, and office moves. Collaborate with other IT teams (Network, Systems, Security) to resolve cross-functional issues. Train and onboard new employees on IT systems and best practices. Security & Compliance Enforce IT security policies and procedures, including antivirus, patch management, and data protection. Educate users on security best practices and phishing awareness. Assist in maintaining IT asset inventory and lifecycle management. Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Minimum 5 years of progressive experience in IT Support, Desktop Support, Help Desk Tier 2/3, or similar roles. Demonstrated expertise in: Microsoft Windows (10/11) and macOS. Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams) and Google Workspace. Active Directory and/or Azure Active Directory management. Network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). Hardware diagnostics and repair. Remote support tools and techniques. Experience with ITSM platforms and ticketing systems (e.g., Jira Service Desk, ServiceNow). Scripting experience (PowerShell, Python) for automation is highly desirable. Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator Associate, etc.) are a significant advantage. Skills & Attributes Exceptional problem-solving and analytical skills; methodical approach to technical challenges. Excellent verbal and written communication; ability to explain technical concepts to non-technical users. Strong customer service orientation; patient, empathetic, and professional demeanor. Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment. Strong desire for continuous learning and staying updated with new technologies.

Good communication Skills HRO – Hire to Retire background Flexibility to work in shifts Oracle HCM

Act as SPOC between client and service provider Handle client communications, delivery escalations, and contract modifications Prepare/change SOWs and forecast workforce needs.

To receive and log calls/complaints/requests from residents and customers. To ensure logging in all the complaints in the helpdesk software. To assign the queries / complaints to technical and soft services team immediately for resolution. To track and close the complaints in coordination with respective stakeholders. To ensure consistent and timely responses to customers within defined TAT. To escalate unresolved complaints and queries to concerned authority for closure. To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. To deal politely with all the stakeholders to understand their concerns, queries, grievances. To notify the facility manager / site team for any emergency situations. To advise guest and resident on safety and emergency procedures. To coordinate for Id cards, entry passes for servants, maids and contr

Role & Responsibilities: Strategy & Planning Develop IT operational plans that align with the firms overall objectives, focusing on robust and efficient IT service operations. Collaborate with senior management and US-based IT teams to set goals and deliverables, ensuring effective communication and stakeholder engagement across geographies. Implement technology solutions that enhance operational efficiency and the services delivered by the team globally. Service Operations Management: Provide daily operations of Tier 1, 2, 3 IT services provided by the support team in India. Ensure services are aligned with firm requirements and maintain continuity across all regions where BPM operates. Define, monitor, and optimize key performance indicators (KPIs) for IT operations to support organizational demands and future growth. Oversee incident and problem response, managing these according to their impact and severity from initiation to resolution. Produce, update, and manage IT team processes, documentation, and policies. Team Leadership and Development: Be part of initiatives for the IT team to cultivate a culture of high performance, ownership, and continuous improvement. Support strong collaboration and alignment between Indian and US IT teams, fostering a cohesive work environment. Ensure all IT service operations comply with predefined service level agreements (SLAs) and management policies, maintaining high-quality standards. Manage the helpdesk team, including scheduling, performance evaluations, and training. Analyze helpdesk activities to identify inefficiencies or recurring issues and implement changes to optimize processes. Coach staff to perform to their full potential and team expectations. Requirements: Formal Education, background, & Certification Bachelor s degree in a relevant field 7 - 12 years of related work experience and technical certifications Practical experience in managing IT services according to SLAs and achieving high service quality standards. Technical Knowledge & Experience 7-12 years of service desk or end user services experience with incident troubleshooting and escalation Been experienced with 24X7 production support, rotation shifts, ad-hoc availability for end user services. Must be willing to provide support for US PST & CST, & IST hours rotation shifts. Working knowledge or been experienced with O365, AZURE, SD Plus Administration, Microsoft Vendor coordination, AZURE AD, Active Directory on Prem support, AZURE Endpoint, Basic understanding on Exchange Admin, Networking, DHCP, DNS, Firewalls & VPN. Working knowledge or experienced with Manage Engine Administration & Templates, Service Desk Plus Administration, Active Directory Manager, Creation of Distribution Lists, Shared Mailbox, Dynamic DL creation. Good experience in troubleshooting with Microsoft applications i.e Outlook, MS Teams, MS Office, & OneDrive. Working knowledge of Windows client, iOS and Android operating systems. Having experience/Knowledge or must be willing to learn, understand accounting software (CCH, MS Dynamics, Lacerte and Pfx) new applications from Wolters Kluwer, Microsoft, Box, Bloomberg, Thompson Reuters, Intuit and managing Service Desk request software. Experienced with handling IT Assets like Laptops, Monitors, Docking stations, setup, and troubleshooting. Familiarity with Microsoft Products and Technology Experienced with Laptop OS imaging, desk side user assistance. Write, develop knowledgebase articles (SOPs, Known error database) and FAQ lists for end users and team. Able to find root causes of problems and quickly determine efficient solutions. Knowledge of applicable data privacy practices and laws. Excellent verbal and written communication skills with a customer service ethic. Comfortable under stress and exhibits poise and focus. Should be able to work under minimum supervision to handle customer focused support for remote and on-site employees. Escalate incidents with accurate documentation to appropriate team or vendor. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Support installation and health of various accounting applications. Research solutions through internal and external knowledge sources as needed. Contribute to technician knowledge base and training as needed. Reinforce SLAs to manage end-user expectations. Knowledge of the unique challenges of supporting an enterprise with multiple offices and many remote workers around the world Provide suggestions for continual improvement.

Hiring for USA based Multinational Company (MNC) We are looking for a Technical Support Engineer to provide high-quality technical assistance to our customers or internal users. You will diagnose and troubleshoot software or hardware issues, respond to customer queries in a timely manner, and ensure problems are resolved efficiently. The ideal candidate is a problem solver with a strong technical background and excellent communication skills. Provide technical support via email, phone, chat, or ticketing systems to resolve product-related issues. Diagnose, troubleshoot, and resolve hardware, software, and network-related problems. Escalate complex issues to appropriate engineering teams with clear documentation. Guide customers through problem-solving steps, including remote desktop support when needed. Document technical issues and solutions in knowledge bases or support documentation. Collaborate with QA, product, and development teams to report bugs and feature requests. Ensure high levels of customer satisfaction through timely and accurate problem resolution. Continuously update technical skills and product knowledge. Strong understanding of operating systems (Windows, Linux, macOS) and networking basics Proficiency in troubleshooting tools and remote desktop applications Excellent problem-solving and critical thinking skills Strong written and verbal communication abilities Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk)

Hi All, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer - Troubleshooting WIFI devices Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to client Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process

About this opportunity: Responsible for ensuring 1st line support to all Ericsson employees on Shared Service Helpdesk including HR, TE, AP on Global and local processes and tools like ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc. What you will do: Responsible for overall delivery as per standard ways of working across Market Area/ Business Unit/ Region. Point of contact for Stakeholder Manage process to avoid CF and manage Training with RCA along with TNI and TNA Quality assurance of the deliveries done by team members. Liaise with stakeholders to provide Tier 1 support to all the Employees. Responsible for knowledge delivery on new global HR processes and tools. Analyse reports, provide insights and feedback to the Management (trends in queries/issues, improvement as applicable, non-standard customer demands). Schedule process knowledge trainings and monitor progress. Identification and documentation of agent-wise training needs (process and behavioural). Cohesive engagement with stake holders like regional HR Directs and SME s. Be responsive to escalations from regions. Resolve and reduce escalations. Showcase unit as responsible unit via quality and timely resolution and identify process improvements. Motivate, manage and lead the team. Competence development of team covering process and behavioral aspect. The skills you bring: Graduate/Post Graduate with an overall experience of 7 years with at least 3 years of relevant experience on employee support processes. Working knowledge of AI and RPA Excellent knowledge of MS Office, Excel and Powerpoint Knowledge/Exposure to online ticketing tools, HR functions, HR systems, working with global clients will be an added advantage. Ability to manage operational staff working to strict timelines while maintaining quality. Keen learning orientation, accountability and adaptability-able to multi task. High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner). High level of Customer Focus and Flexible to work as per business requirement. Primary country and city: India (IN) || Gurgaon Req ID: 768243

Job Description System administrator (or sys IT admin or desktop it supports) is responsible for the maintenance, helpdesk support, configuration, and reliable operation of computer systems and servers. This profiles also actively resolve problems and issues with computer, system network and server systems to limit work disruptions within the company. IT admin or system administrator oversees organizations computer systems and manages IT teams. They maintain information systems and network, upgrade and install new hardware and software, and perform troubleshooting. They also back up data and manage network security. Skills Experience: The essential skills that an IT admin or system administrator required are given below: Proven 3+ years with IT systems, networks, helpdesk support and related technologies Dense knowledge of best practices for IT admin role and system security Exceptional leadership, organizational, and time management skills Strong analytical and problem-solving skills Excellent interpersonal and communication skills Responsibilities and Duties: There are various roles and responsibilities for an IT admin or system administrator to provide the best helpdesk support and network as per the company requirements. The basic things are given below: Monitoring and maintaining networks and servers Upgrading, installing and configuring new hardware and software to meet company objectives Implementing security protocols in network to prevent potential threats Creating user accounts and performing access control Performing diagnostic tests and debugging procedures to optimize computer systems Documenting processes, as well as helpdesk support and backing up and archiving data Developing data retrieval and recovery procedures Fix network issues whenever system is not working properly Designing and implementing efficient end-user feedback and error reporting systems Always available for any helpdesk support and software systems Supervising and mentoring IT department employees, as well as providing IT support Keeping up to date with advancements and best practices in IT admin role Share JD Other Active Jobs Team Review What our team says about us A business that lacks ethics is short-lived, and one thing that we stand by is the business ethics that we follow ardently. Of course, we are here to make money, but more than that. One I joined this company 1 Year ago and found it really professional and friendly. Everyone is very helpful and supportive, and knowledgeable and they resolve all the queries and questions. This company has plenty of projects to work on as they have clients all over the world - Kanik Working with Webguruz had been an incredible experience for me. It was one of the best decision I made. This company was working on a large project for me, and they delivered on time. They provided excellent service and assistance. Id want to work with Webguruz Technologies again. - Manish Khullar "One thing I love about this company is we dont shy away from feedback. We tell people what they need to know to be the best version of themselves and I really appreciate that." Very good work culture - Mohammad Kalimullah I have been working with Webguruz for over 6 months now and throughout this period, I have only grown professionally. Theres so much to work on and learn from the seniors. Every day is a new day exposing you to the wealth of knowledge and skills you can acquire while working on real-world projects. Very much satisfied with what this organization has to offer to its employees. Cant ask for more. - Mohit Bhatt Webguruz Technologies a company that allows you to grow and enhance your skills. The office environment is extremely comfortable. Seniors here are always ready to help. I am learning alot and feeling fulfilled with skills.

ICT- System Engineer -L1 Level Support IT Support Technician plays key role in supporting IT infrastructure of GTT. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). Successful candidates may be required to perform on-call duty on rotational bases and support 24/5 on shifts. While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience. Description of Essential Functions 1: Core troubleshoot and correct complex deployment issues, 2: End-user/client computer support. 3: Perform operating system imaging and software and settings deployment services from a customer/offshore site. 4: Windows Client/Server OS support. 5: Installation and first-level support for VoIP phone system. 6: Procurement of hardware and software, and managing assets/inventory. 7: Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English). 8: Networking troubleshooting and configuration. 9: Test and evaluation of new software and/or system. 10: Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Austin, London, for example). Essential Skills 1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred. 2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred. 3: Helpdesk, user support technician/operator experience with server hardware support experience. 4: Effective communication skills via phone and email in English are mandatory. 5: Business Level English Skills 6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run. Work location: Pune Employment Type: Fulltime Education Degree in relevant field (B.A /BE / BCA Preferred) Experience Required 3 to 4 Years of Experience in Windows Client/Server OS Core WindowsTroubleshoot. Preferred Qualifications Required Degree N/A Preferred Degree Any Degree Years of Experience / Description Required at least 3 to 4 years of experience in IT

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices. Job Description Position Overview You will be maintaining our internal Helpdesk portal using a ticket management interface that consists of a priority queue alongside our Internal tools. The key operations are to ensure effective coverage of tickets and process improvement therein and adhering to our SLAs (Service Level Agreements) on behalf of our internal (Researchers) and external customers (Specialists). You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care Team members across the globe. Responsibilities In this role you will act as liaison between internal departments and external clients to assist with an array of customer service queries: Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution Ensure positive experience for our internal/external clients Answer inquiries through various forms of communication (e.g., phone and email) Listen and respond to internal/external client needs and concerns Work in a collaborative environment to meet and exceed assigned goals Qualifications Skills A successful candidate will have: 1+ years relevant administrative and/or customer service experience Excellent interpersonal, written and verbal (over the phone) communication skills Ability to handle stringent deadlines/multi-tasking Motivated self-starter, organized, detailed-oriented and ability to work independently Additional Information How will you be rewarded Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Our Product Engineering group is responsible for GLG s technology platforms that connect GLG s clients with insights needed to make important business decisions. Were seeking a Software Support Engineer to help improve and maintain GLG s software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you ll pair with other engineers, product managers and users to help resolve issues and improve our technology. Key Responsibilities Include (but are not limited to): Help ensure the continuous operation and reliability of GLGs critical systems. Interface with Engineering and Helpdesk to triage and resolve system issues. Diagnose and resolve issues when identified. Partner with IT security to address security vulnerabilities Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people. An Ideal Candidate Will Have the Following: Minimum 5 to 7 years of work experience is required. A knowledge of languages and technologies used across GLG including React, JavaScript, TypeScript, NodeJS and SQL. The ability to dig into a large existing codebase, identify and fix any issues that may come up A strong interest in problem solving and collaboration. The ability to investigate and diagnose system problems. The ability to effectively communicate between audiences of differing technical skill levels.

Description About LegalZoom Were here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. As the industry leader for over 20 years, innovation remains at the center of all we do. Were creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and were always looking for exceptional people to push us further. With us, youll do work thats as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, well continue to democratize the law and make a real difference in the lives of millions. Where We work This hybrid role requires working from our Bangalore office at least 2 days a week, with flexibility to be present on additional days based on business needs. Overview We re looking for a ServiceDesk analyst to assist with internal IT infrastructure, including but not limited to access management, local and network connectivity, and workstation support. Someone can research and resolve incident tickets for our Windows infrastructure, VPN, and cloud-based tools. Must have good communication skills and compassion for every LegalZoom employee needing our assistance. You will Record, track, and document the service desk request problem-solving process, including actions taken through to the final resolution Assists staff with the installation, configuration, and ongoing usability of desktops , laptop computers, printers, peripheral equipment, and software within established standards and guidelines Configure, install, and troubleshoot Windows OS and supported applications Configure, install, and troubleshoot macOS and supported applications Configure and troubleshoot mobile devices such as smartphone-Android; iPad/iPhone, including mobile security software Ability to provide consistent, excellent customer service support to management levels and all end-users Work with infrastructure, boarding, and site ops teams as appropriate to determine and resolve end-user problems Work on incoming helpdesk tickets regularly Administer and Troubleshoot VPN Access, including multi-factor authentication Maintain and troubleshoot network printers, industrial mail scanners, and barcode devices Administer user access to Active Directory and Single Sign-On Facilitate IT help tickets to closure promptly and assist other technicians in resolving larger issues Track internal assets to ensure accurate inventory records Configure and relocate computer equipment as required Work with vendor support contacts to resolve technical problems with desktop computing equipment and software Work on recording, tracking, and documenting the service desk request problem-solving process, including actions taken through to the final resolution You have 5+ years of overall IT application and tool experience Experience in a corporate helpdesk environment Experience with Azure, Google Workspace, Microsoft 365, Slack, ServiceNow, Atlassian Tools, and Zoom preferred Experience with Windows On-premise Active Directory Experience supporting PC, MAC, and Mobile devices Experience working with cross-functional teams for On/Offboarding and Asset Management Knowledge of Anit-virus solutions, Encryption, and Mobile Device Security Experience working with external vendors to report and resolve issues

Corporate Systems Support Analyst - - 3000 Corporate Systems Support Analyst Tuesday, 01 July 2025 30 - 30 Corporate Systems Description Requirements : Bravura s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers. About The Role Bravura Solutions Corporate Systems Support Analysts are responsible for understanding and evaluating internal client issues with software solutions in Bravura s ERP Systems, data warehouse and reporting solutions, then helping to resolve those issues. Strong analytical skills and a hunger for knowledge will help the successful candidate deliver quality outcomes for Bravura s Internal clients. The role will have responsibility for analysing issues raised by internal clients, determining the best course of action for resolution, actioning or facilitating that resolution, documenting software bugs, data translation issues or workflow failure, working with the Corporate systems team to ensuring that the software delivered meets the requirements; management of client raised helpdesk tickets to resolution; the analysis and replication of defects, and testing of software fixes; and actively improving software development and business processes. The role will also be responsible for any administrative duties required to establish users and maintain other systems attributes in respective systems under management by the Corporate Systems team. What You ll Do Triage, diagnose, and route client issues to appropriate teams. Assess severity and escalate incidents as needed. Monitor incident progress and keep clients informed. Collaborate with Development to resolve internal issues and improve data-related processes. Support accurate and timely month-end processing. Manage internal helpdesk tickets and respond per SLAs. Participate in internal client meetings. Set up and maintain user access, approvals, and security. Maintain static system attributes per rules. Assist with scope definition, release planning, and coordination. Update and maintain support documentation and release notes. Create and maintain automated tests (TestComplete) and test cases. Perform regression and platform testing. Follow and help define business processes; identify improvements. Share knowledge and communicate across teams. Maintain stakeholder relationships and communicate priorities. Lead training sessions and manage reporting metrics. To be successful in this role, your background and experience will include: 3+ years in software support with strong troubleshooting skills Familiar with relational databases, SQL, and SDLC Experience in helpdesk/service desk environments Strong communication, customer service, and problem-solving skills Able to manage conflicting priorities and work independently or in a team Exposure to Workday, MS Project Server, and JIRA preferred Tertiary qualification in IT/Computer Science is a plus Knowledge of programming, hardware/software evaluation is an advantage Understanding of Quote-to-Cash lifecycle and financial reporting Strong grasp of systems integration, data security, and management Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development. Competitive salary and employee benefits scheme. Flexible working hours, we value work-life balance. Maternity/ Parental (including secondary) leave policy. Cab facility available in Delhi/NCR. So, what s next We make hiring decisions based on your experience, skills and passion so even if you don t match every listed skill or tick all the boxes, we d still love to hear from you. Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know. All final applicants for this position will be aske d to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Hiring for Below Role Phone Banking Officer Customer relationship manager Service Assurance manager Escalations manager Complaints Manager Virtual Relationship manager Personal Banker on Call Call 9082104424 Sanika hyflyhr9@gmail.com www.hyfly.in Required Candidate profile No Field Job Need to work in bank's Own contact center and solve queries over phone knowledge of Banking process / credit cards / insurance / Mutual Funds will be added advantage www.hyfly.in Perks and benefits Bank Payroll Bonus Many more

Location- Bangalore Brillio Office- The HUB (Hybrid) Experience range 2 to 4 years No of position: 5 Start Date: 26-Jun We are conducting virtual drive on Friday, need your support to close all 5 then. Expectation from this role: This role plays a pivotal part in improving first-touch resolution, enabling accurate triage, and accelerating the resolution of known or recurring issues. The ideal candidate will have 2 3 years of experience in infrastructure support with exposure across multiple domains and hands-on experience with ITSM platforms, monitoring tools, and automation technologies. This role also requires experience supporting international B2B customers in a fast-paced, SLA-driven environment. Responsibilities: Act as the first point of deep triage for alerts and events across IT platforms validate issues and suppress false positives. Triage alerts and logs to determine severity, validate incidents, and execute predefined remediation actions. Categorize and prioritize tickets using ITSM best practices. Resolve high-frequency and well-documented incidents related to email, VPN, printers, application access, and infra services. Execute remediation using approved scripts, auto-remediation tools, and known runbooks. Collaborate with L2/L3 teams to identify root cause and create preliminary RCA for frequent tickets. Participate in feedback loops and implement corrective updates to SOPs or KBs. Coordinate with multiple teams (network, cloud, security) during triage and low-risk infra interventions. Contribute to monitoring threshold refinement and noise reduction strategies. Troubleshoot and resolve recurring or well-documented technical issues independently using SOPs and KBs. Interact with global B2B customers to gather inputs, provide resolution updates, and document client interactions professionally. Maintain high levels of customer satisfaction through timely updates and clear communications. Qualifications: Bachelors in IT/Engineering or relevant discipline. ITIL Foundation certified preferred. Basic certifications in cloud (e.g., AZ-900), networking (e.g., CCNA), or automation (e.g., Ansible, Python scripting) are a bonus. Working knowledge of ticketing workflows, monitoring tools, and scripting practices. Awareness of SLAs, ticket lifecycle, change management, and incident response. ability to troubleshoot via CLI tools like PowerShell, SSH, and Windows CMD. Tools: Monitoring & Observability: SolarWinds, Azure Monitor, ELK Stack, Dynatrace ITSM & Workflow: ServiceNow, Jira Service Management, Remedy Automation & Scripts: PowerShell, Python, Ansible playbooks Knowledge Repositories: SharePoint, SOP Wiki, Confluence Security Support: Microsoft Defender alerts, vulnerability dashboards (e.g., Qualys, Tenable) Soft skills requirement: Strong analytical and problem-solving mindset with a proactive approach. Excellent communication skills, especially in interacting with international clients. Collaboration-focused with the ability to work across different IT teams effectively. Organized, detail-oriented, and capable of managing multiple priorities simultaneously. Strong documentation skills: capable of creating/updating SOPs and KB articles based on real-time fixes. Support & Development

Associate Specialist, HR Services The Global Business Services Center (GBSC) is Mastercard s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences The position for, Associate Specialist, People & Capability Shared Services, will provide support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. The role supports the employee life cycle from interview scheduling through end of employment. Support includes first contact case resolution utilizing the Knowledgebase and general understanding of Mastercard s policies/programs Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat) Ensuring team targets and KPIs are met and/or exceeded Supports operational excellence and continuous improvement initiatives Role Issue Resolution & Case Management Provides resolution for Mastercard employee related inquiries, external customers and suppliers Responds to customer emails, chats and phone calls in a timely manner with a goal to resolve within first contact Support full employee life cycle, streamlining manager and HR actions by providing guidance and ensuring adherence to processes through workflows and audit requirements. Use case management system to document, track and log inquiry resolutions. Meet or exceed individual daily productivity measures with case and call volumes. Work various work shifts (Days and evenings) to support global case and call volumes Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements Ensures audit compliance through transaction processing and approval flows Responds to systems issues and applies judgement when to escalate issues up to senior colleagues and conducts ad hoc research as needed to support team Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements Promotes employee self-service to reduce call and case volume in the future Performs ongoing documentation and procedures maintenance as required Complete simple to moderately complex special projects, as needed Resolve simple to moderately complex issues regarding inquiries, and where possible, assist with finding solutions Contributes ideas and actions towards the continuous improvement of Helpdesk related processes Assists with training of new hires and changing programs and business processes Demonstrates comprehensive knowledge of the Knowledge Base tool, relevant data tools and operations processes Conducts stress tests for "the Knowledge Base" tool and provides feedback for system improvements Customer Service Provides superior customer service according to the GBSC standards Operates in a professional manner that is responsive and flexible to cultural differences Performs at level that assists in attaining overall and team-level performance measure and goals Plans and organizes work so the Service Level Agreement objectives are realized Relationship Management Maintains positive work relationships with members of other teams in the GBSC to communicate effectively and to ensure compliance with cross-team responsibilities Assists in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction All About You Education & Experience: Experience performing daily transactions; exposure to analyzing work for quality, productivity and timeliness Experience suggesting process improvement activities Experience in shared services or internal service delivery role preferred Skills: A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction as needed Ability to manage multiple tasks simultaneously acquired through previous experience in related field Strong emphasis on customer service with strong problem solving and troubleshooting skills Demonstrates a high degree of comfort navigating multi-channel communication platforms and sites High level of accuracy and attention to detail Work effectively in dynamic, time-sensitive, high volume environment Ability to work with minimal supervision and is collaborative/team-oriented Working knowledge and use of office productivity tools (i.e., MS Outlook, MS Word) preferred Excellent MS Office Suite Skills: Excel, Word, and Outlook Workday experience a plus Support in Employment contract creation Support with Interview scheduling Proficiency WD is a must

desktop support engineer L1 Good communication & technical skill