765 Helpdesk Jobs - Page 14

Proficiency in Italian Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Led by Rodolphe Saad , the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Senior Officer - F&A Services - AP Helpdesk - Replacement Come along on CMA CGM s adventure !

End user device management: Address hardware, operating system & software issues of computer systems. Office applications, basic business tools, authentication via active directory Network configuration management (LAN, Internet and Client VPN) Client-side security configurations (Firewall, Antivirus, DLP, VPN) Peripherals (printers, scanners) configurations support Scheduled proactive activities and patching support Client-side backup configurations support O/S support Windows (Especially Windows 10 & 11) O/S support Linux and MAC OS Basic Knowledge about Servers and server operating system. Different OEM/Vendor coordination for configuration, management, and maintenance Application infrastructure- client-side support (Email, Office) Maintain and update configuration documents Maintain assets inventory Maintain SLAs and do timely escalations. Report all incident/service/change requests in helpdesk tool. Provide after hour support in case of emergencies and occasional weekend maintenance. Co-ordination with Remote Team and provide onsite support for: Network and security devices Firewall, IPsec & SSL VPN management Switching & wireless infrastructure. Server and virtualization support. Understanding Roles & Responsibilities assigned Understanding Customer contracts & deliverable s Technical knowledge Proficiency in following established process and tools Update ticket and worklog in Helpdesk Tool Update request status to customers. Update escalations to Service Delivery Manager (SDM). Task completeness and time taken to resolve the tickets 2 Handling Tickets Registering and updating of all tickets in helpdesk tool. Fulfilling of incidents and service requests. Completing tickets within SLA. Ensure quality in services provided. Update ticket and worklog in Helpdesk Tool Update request status to customers. Update escalations to Service Delivery Manager (SDM). 3 Routine tasks fulfilling Complete tasks as per schedules. Update and maintain schedules. Update ticket and worklog in Helpdesk Tool. Update documents. 4 Maintain IT inventory & configurations Update and maintain the inventory list. Update and maintain the configuration documents Maintain warranty and subscription details. Notify stake holders about renewals beforehand. Update in Helpdesk Tool / Assets Management Tools Report to customer. 5 Process adherence Follow customer and Soffit defined policies and procedures. Follow HR policies and process Follow proper attendance and leave reporting processes. 6 Customer satisfaction Professional Ethics Adhere to timelines and punctuality Workplace behaviour Customer feedback form Ticket based Customer feedback form Account based.. Attendance. Competencies Required: Qualification: Graduate or above 1-3 years of total experience CompTIA A+, N+ MCP, MCSA, MCSE, CCNA Certification (Optional) Competence: Confidentiality Work Ethics Skills: Excellent troubleshooting skills Proven experience as a computer technician or similar role Exceptional organizing and time-management skills Very good communication abilities Windows 10 & 11 operating system management skills Linux OS management skill MAC OS management skill LAN Wired & Wireless network management. Reporting Personality Traits: Committed & Professional Courteous Team Player Communication skill

Responsibilities In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently and may also run workshops, lead technical discussion and deployment activities. Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems. Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Works directly with clients on-site or provides project support remotely. Works on pre-sales activities. Reports to senior management. Determines client s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats. The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions. Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications. Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices. Maintains system protocols by writing and updating procedures. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Maintains user confidence and protects operations by keeping information confidential. Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. Leads preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. Education / Qualifications

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

What We Do Managing cyber risk, together - Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision. Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world s most challenging security problems. Innovation starts here, everyone s ideas are valued, visionaries welcomed! What You Will Do T he Senior Payroll Analyst role is a critical role within our payroll function, sharing responsibility for our India entity and other international locations end-to-end payroll duties. We have employees in approximately 30 countries, mostly in EMEA and APAC regions. This role will share responsibilities for all our payroll locations. We are looking for a specialist/SME who can handle this role into our next chapter of setting up in-house processes: Extending our current systems and processes infrastructure that has served our over 3,000+ customer base, across 70 countries and our over 1,000 employees at revenue levels exceeding $300 million annually on to the next level: 1,000+ employees and annual revenues approaching $500M. Key routine responsibilities of the role include sharing responsibility for our international payroll locations with a complete payroll cycle with full ownership. Ensuring compliance with the policies and laws with assistance from outside providers. This position will partner with the Corporate team in the US to ensure maintaining the necessary infrastructure, compliance, and processes within our global operations. Key non-routine responsibilities of the role include extending our current systems and processes to levels necessary to continue the Company s rapid growth trajectory The position will report to the Director of Accounting based in India. The senior payroll Analyst will possess strong organizational and communication skills. The candidate will be self-motivated with the ability to provide solutions for issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a hands-on person who is flexible, hard-working, and able to work well under pressure. The primary duties and responsibilities of the role include the following but are not limited Key Responsibilities: End to End payroll processing through a payroll platform with a thorough knowledge of applicable statutory deductions and benefits (PF, PT, ESIC, LWF etc.,) (for ~200 employees in India and ~200 employees in primarily the EMEA and APAC regions) Collaborate with HR and finance teams to ensure accurate and timely processing of payroll. Validation of final payroll input versus output. Establish standardized procedures to outline TAT (turnaround time) for payroll queries and organize help helpdesk sessions (both remote and on-site). Ensure F&F is processed after the handover of company assets and clearances. Preparation and filing of quarterly ETDS FORM 26Q and FORM 27Q and issuing the FORM 16A certificate on time. Resolving queries of exited employees regarding F&F settlement. Preparation of revised salary fitment during the performance appraisal period. Coordinating/liaising with statutory compliance vendors to ensure the organisation complies with all the applicable labor laws and Acts for all countries. Ensure compliance with National, state, and local regulations related to payroll, taxes, and benefits, including maintenance of applicable statutory registers. Processing Monthly, Quarterly and Annual returns. Collaborating with business leaders to align reward strategies with organizational goals and performance objectives. Assist in internal and external audits related to payroll and compliance matters. Prepare necessary documentation as required for audit purposes Stay updated on changes in Indian labour laws and statutory requirements related to payroll. Identify areas of process improvement within payroll and compliance functions. Compensation-related trends are to be prepared and sent to the delivery heads. Support any special projects in job grading and job evaluations as per the organization s policy. Partner with HRBPs and Business leaders to maintain an appropriate grade structure and ensure effective governance. Prepare monthly payroll accounting and reconciliations, including variance analysis to share with the management and highlight any major deviations. What You Will Bring To Forescout Desired Skills & Experience: Minimum a Bachelor s degree in Accounting or Finance Accomplished senior/lead payroll specialist with 4-8 years of progressive experience in Payroll and Statutory Compliance , preferably with experience in high-growth environments (high technology, specifically in the software industry, preferred). TopSource and Vistra experience is preferred Payroll processing for EMEA and/or APAC countries preferred In-depth knowledge of national, state, and local payroll tax laws and regulations. Experience working on EPFO, Income Tax, and other necessary portals Experience with auditing of challans and necessary statutory factors The person should be sensitive and mature about handling employees concerns/query Proficient with MS Excel. System savvy and ability to work with different applications and databases; experience with Oracle Fusion Cloud, NetSuite and other cloud-based ERPs is a plus. Excellent verbal and written communication skills and the demonstrated ability to work independently, yet cooperatively and constructively, in a team environment. Excellent problem-solving and analytical skills with strong attention to detail Proven success in building and managing team The Person should be ready to travel to other office locations if needed. What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! More About Forescout The Forescout 4D Platform provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at www.Forescout.com . Our Mission To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation. Our Vision A world where every cyber asset is seen, secure and compliant. Our Cultural Values Cyber Obsessed - We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven - We listen, we learn, and we make it right. Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with. Relentless - Were smart, determined, and find a way. We figure stuff out. One Team - We all work together, and we all win together. Our DEI Statement At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team. Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. #LI-VS1 Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our One Team philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Couchbase is looking for an incredible people-oriented IT Systems Analyst based out of our Bangalore office. In this role, you will enjoy solving problems and working closely with our awesome internal staff and IT team members. This is an outstanding opportunity to put your deep technical skills to use and learn (and build) some exciting and innovative technology that drives core business operations. Responsibilities Act as the primary point of contact for IT employee Support in the Bangalore office, as well as remote employees internationally Utilize the helpdesk ticketing system (Zendesk), to participate in incident management and issue resolution including logging, tracking, documenting, and closing issues Setup, troubleshoot, and decommission employee laptops/desktops consisting of both macOS and Windows endpoints Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support Support endpoint and SaaS software systems, troubleshoot issues, support access requests Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support including Zoom room system operation and maintenance Document standards, best practices and policies as needed using Google Drive, Confluence, etc. Strategic IT project work as needed Preferred Qualifications 5-6 years of desktop support experience (including both macOS and Windows) Onboarding/Offboarding experience Deploying & troubleshooting experience with Mac & Windows. (Heavy on Macs) Okta administration experience, including but not limited to setup and configuration of SAML applications, user groups, rules, and Workflows platform Proficiency with SaaS administration experience with Okta, O365, Zoom, Slack, Google Workspace (Google Drive), Zendesk, JIRA/Confluence, VPN support Experience with Active Directory, basic networking (TCP/IP), Windows servers pertaining to file permissions Knowledge or implementation of mobile device management systems (MDM), such as Casper, JAMF, VMware WorkspaceOne, etc. Experience with threat management systems and endpoint protection (AV) Minimum Qualifications 4+ years of desktop support related experience (including both macOS and Windows) Bachelor of Science, in a related field, such as Computer Science Proficiency with setup, configuration, and decommission of employee hardware (laptops) Experience with Saas based applications Must be proactive, ownership-driven, customer focused and possess a positive attitude toward all employee requests and needs Excellent problem solving skills, and willing to take on new challenges Excellent customer service & interpersonal skills Flexible and open to changing priorities and managing multiple tasks Ability to quickly identify, prioritize, and execute critical tasks Strong understanding of complex technical issues Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company Why Couchbase Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement programand Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Profile - AP Helpdesk Exp - 3 Years Location - Pune Interested candidates can contact 9368485265 & can drop resume at kmprachi@bdo.in Reconciliation/ Helpdesk Ability to resolve AP disputes within an agreed timeline with required level of accuracy. Responsible for Helpdesk emails & Meeting of KPI & SLA. Answering Vendor/Clients query through emails with the clear RCA and preventive action. Work closely with other departments, such as procurement, finance, and operations, to resolve issues and ensure smooth workflow Respond to vendor inquiries regarding payment status, discrepancies, and account balances. Needs to perform Vendor account reconciliation and to monitor the exceptions and to communicate exceptions to internal/external clients. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. MIS and Month end closing handling. Ensure compliance with company policies, procedures, and accounting principles Identify and implement process improvements to enhance efficiency and accuracy. Assist with financial audits, providing necessary documentation and explanations. Payment Process: Prepare payment runs as per payment schedules, including checks, ACH, wire transfers, and other payment methods according to client requirements. Adherence of Internal and external approvals by following all the critical parameters. Perform Ad Hoc payment requests. Ensure that payments are made in accordance with company policies and payment terms. Returns to be handled and coordinated with the Treasury team. Prepare regular reports on payment activities, aging and Debit balance reports. Experience with international payments and currency conversions. Ability to resolve AP Payments disputes within an agreed timeline with required level of accuracy. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. Ensure compliance with company policies, procedures, and accounting principles

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : BE Summary :Lead and orchestrate the entire origination process for a cross service-group deal, working with the CAL, the client team, and relevant subject matter experts.Roles and Responsibilities:Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.Identify and pursue new business opportunities, leveraging expertise in ServiceNow applications.Collaborate with cross-functional teams to develop and deliver compelling proposals and presentations that meet client needs and drive revenue growth. Professional & Technical Skills: Must To Have Skills: Expertise in ServiceNow.Good To Have Skills: Knowledge of Customer service /Helpdesk applications.Strong understanding of sales origination processes and techniques.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.Proven track record of driving revenue growth through successful deal origination.Ability to work collaboratively with cross-functional teams to develop and deliver compelling proposals and presentations. Additional InformationThe candidate should have a minimum of 15 years of experience in Sales , Delivery and Customer facing engagements. The ideal candidate will possess a strong educational background in business, marketing, or a related field. This position is based at our Pune, Bangalore,Mumbai,Gurgaon office. Qualification BE

Experience Required : 8-12 Years Location Mumbai (Work from Office) Job Responsibilities : Handling grievances and escalations from Market participants i.e. Stock bokers, DPs, mutual funds and Investors Preparation of compliance reports and grievances reports as per SEBI requirements Preparation of MIS, addhoc reports as per management requirements Handling of internal, external and regulatory process audit and performing audit of vendor activities Monitoring of call centre/help desk team and handling escalations Managing quality check KYC verification team Training to market participants, internal teams in case of any changes to SEBI regulations and process changes Liaise with financial institutions for enabling seamless integration with the platform and addressing their queries Coordination between the various stakeholders for various developments and ensuring seamless implementation Generation of invoices, payment advices, invoice payment tracking and recovery of dues Industry: BFSI Stock Broking / Exchange Job Category: BD / Sales Job Type: Full Time Job Location: Mumbai Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

System Administrator with 2-4 years of experience to manage and maintain our IT infrastructure, ensuring the smooth operation of computer systems, networks, and applications. You will be responsible for troubleshooting, installing, configuring, and optimizing system hardware, software, and network services. Key Responsibilities: System Management : Install, configure, and maintain servers (Windows, Linux, etc.) and associated software applications. Network Administration : Monitor and maintain network infrastructure, troubleshoot network issues, and ensure network security. User Support : Provide IT support to users, resolving technical issues, and maintaining helpdesk records. Backup and Recovery : Ensure regular backups are conducted and verify successful recovery of systems and data. Security : Implement security measures such as firewalls, anti-virus software, and encryption protocols to protect data and systems from unauthorized access. Monitoring and Optimization : Continuously monitor system performance, troubleshoot performance issues, and optimize configurations for maximum efficiency. Software Updates : Regularly update system software, patches, and security fixes. Documentation : Maintain comprehensive documentation of system configurations, processes, and procedures. Collaboration : Work with cross-functional teams to support IT-related projects and initiatives. Skills & Qualifications: Education : Bachelor s degree in Computer Science, Information Technology, or related field. Experience : 2-4 years of experience as a System Administrator or in a similar IT support role. Technical Skills : Hands-on experience with server operating systems (Windows Server, Linux, etc.) Proficient in network troubleshooting and administration (TCP/IP, DNS, DHCP, VPN, etc.) Familiarity with virtualization technologies (VMware, Hyper-V, etc.) Knowledge of cloud platforms (AWS, Azure) is a plus. Experience with backup solutions, monitoring tools, and IT security practices.

WordPress Support Specialist Experience with WordPress 2+ 4 years Key Responsibilities: Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed, and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write Knowledge Bords and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer s voice in the company to help improve the product. Provide customers with a WOW! experience. Requirements : Strong knowledge of WordPress Platform. Having experience in the backend configuration Thorough understanding of cross-browser compatibility issues. Monitor the live website performance Experience developing WordPress plugins and themes. Optimize application for maximum speed and scalability You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Job Type: Full Time Job Location: Pune

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

PTP HD Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive What we look for How will you do it? This position requires the following experience 4 to 8 year experience in PTP end to end process. B. com / BBA / MBA / M. Com Fluent English (Verbal and written). Self starter who is performance and quality oriented. Good communication skills (verbal and written). Distinctive customer orientation and interact courteously with customers. Flexible work style and ability to work under pressure. Adaptable to learn new processes, concepts, and skills. Person having good knowledge on IBS, Oracle SSNA, Macpac 10 and 12 , Lawson and SAP and equivalent financial ERPs. Candiadte shoulbe be wiling work in night shift only.

Understands application of the principles in the defined tasks related to procure to pay process. Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms of policy, TAT and accuracy. Relevant experience includes experience in following areas based on the requirement, Invoice processing, Exception handling, Vendor master management Helpdesk, Service desk Accountability, Collaboration and Teamwork, Analytical Thinking and Problem Solving, Good Communication skill. Key Responsibilities Areas: Invoice Indexing Invoice & Payment Processing Query Management Qualifications B.com graduate 2-4 years experience Required French resource with b1 -b2 level

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B.E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B.E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills. Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

{"company":" At myKaarma, we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. ","role":" Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out . myKaarma participates in the . "},"

Description JOB TITLE: Junior Support Analyst REPORTS TO: Support Centre Manager LOCATION: India DATE: May 2025 For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems. Through a unique strategic perspective, deep expertise, and a personalized proactive approach, Meridian IT is the top IT solutions provider in the industry. Offering best-in-class cloud, hybrid, and on-premises data storage solutions, backup and recovery solutions, security solutions, hyperconverged infrastructure, contact center solutions, flexible pricing models and award-winning managed services, Meridian IT works with each client to create a customized plan to help solve their IT obstacles. Meridian IT is part of Meridian Group International. Meridian Group International is a privately held organization headquartered in Deerfield, IL. Operating since 1979, Meridian Group International is a leading IT service provider and equipment leasing and finance company across 4 continents. Position Summary The Junior Support Analyst is a hands-on technical resource who provides L1 support for our enterprise customers. The Junior Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting, and resolving support tickets in a timely manner according to SLA. The IT Jr. Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Primary function will be to answer support tickets and assist with whatever technical issues the client may be facing and connect via remote logon to resolve technical issues. The candidate will need to have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch Jr. Support Analyst can easily identify and solve technical issues on-site and via remote access with strong communication and strong willingness to learn new technologies. Duties and Responsibilities Responding to technical support tickets; Talking directly to the customer to determine the nature of the technical issue; Connecting to the customer s computer system via remote access; Identifying the nature of the hardware, software, or networking issue; Providing the customer with resolution choices; Installing new hardware systems, software upgrades or networking cables; Fixing any software or hardware issues; Providing minor technical or operational training; Completing IT support logs; Provide exceptional customer service via phone and email as appropriate; Maintain ownership for the resolution of complex technical problems; Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention; Able to analyze production issues from the business and application/code perspective and outlines corrective actions; Follow the standard workflow defined for each of our customers; Resolve helpdesk issues in a timely manner based on incident priority and SLA requirements; Update documentation as required to support future issue resolution; Create detailed records leveraging the Meridian Support Portal; Follow the standard customer onboarding process; Ensure optimal service transition by proactively working with other teams within our organization; Contribute in meeting various SLA s and KPI s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization; Ready to work in US Shift and over weekend support model; Responsible for clear and timely communication to multiple stakeholder groups as required for incident management; Escalate the incidents to L2/L3 if not resolvable by L1; Participate in customer meetings if required; Send concise information to the Technical Manager during service interruptions; Should be confident to work directly and independent with Site and business; Perform other duties as assigned. Qualifications and Requirements Degree in Computer Science or any other related field; Technical knowledge is required; Microsoft Office 2007 to 2013; Linux, Windows 7, Windows 8, Windows 10, XP and Vista; Windows Server 2003 and 2008 and 2012; Excellent verbal and written communication; Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner; Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally; Able to apply non-linear and logical thinking to problem-solving; Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario; Should be able to work in rotational shifts. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B. E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.

Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings. B. E with 2 to 5 years of experience in Supply Chain, Inventory, Forecasting & Logistics. Good Communication Skills Good Analytical Skills. Parts follow up of service parts from external Global Suppliers, Ford plants and catering to the dealers. Schedule release on suppliers, follow-up with suppliers for delivery promise. Liaise with the transporter and traffic team for shipment delays. Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies. Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing. Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date. Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes. Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements. Educate the suppliers on importance of Q1 rating and try to improve their delivery performance. Take premium freight decisions based on part criticality. Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team. Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.