780 Helpdesk Jobs - Page 14

Descent Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate(Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months.

About NCR Atleos ATM incident Management for MS customer. Ensuring timely Dispatch and Follow up on calls. Resolving calls as per SLA to meet and exceed agreed customer SLA EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Location : Chandigarh Timings:? Monday to Saturday (Day shift) Experience : 0-1 year Key Roles and Responsibilities Onsite Technical Support Executive will work with the Service Delivery Managers to support Tool / Software implementation and operation. Install software / utility by connecting with brand teams Tool / Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location Candidate will be doing the follow-ups, monitoring, and new integrations for the tool and reports New integration-related activities include coordinate with brands and set up slots for utility installation/upgrade Ensure the system requirements are present for smooth installation Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team Contribute in weekly project huddle call with SDM Monitoring data includes Ensuring Availability of accurate sales data for brands Daily coordination with the SDM for getting the resolutions on time and timely updation of automated daily sales data Sales data collection and upload on portal for select brands Analysis of missing data with appropriate reasons on daily basis Conduct periodic audits and report findings of the audits Assist in root cause analysis of audit findings Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report Monitor brand status and correctness of overall data Update and maintain knowledge base of all tickets and issues Training team on processes, applications & tools Handle First Level Escalations Requirements - Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches. ( preference ) Knowledge of software installation through remote connection tools and PoS understanding is a must MIS Reporting experience Querying / SQL language ( Nice to have ) Experience in a similar role or Retail operations ( Nice to have ) Understanding of Store Infrastructure (basic or advanced) Knowledge of databases and network environments ( Nice to have ) Previous customer service or support and/or basic technical experience required. Excellent verbal and written communication skills and interpersonal skills required Experience in providing support as a helpdesk for Software / Hardware / Networking domain Courteous and professional phone manners, demeanor, and attitude are essential.

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

10th, 12th Pass candidates can apply English, Hindi & Kannada Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements PD team is seeking candidates for the following position based in the Gurugram, DLF office Senior Analyst - Plan Administration - B2 What can you expect? The purpose of this job is to provide ongoing operational support to internal and external parties. Responsibility includes assisting in analyzing and evaluating Benefits data files, review data to identify issues and discrepancies and provides resolution of errors. What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) Shift time - 5.30 to 2.30 in evening (Preferred) We will count on you for: Responsible for managing less complex Benefits Operational assignments. Assist in analyzing and evaluating Benefits data files. Review data to identify issues and discrepancies and provides resolution of errors. Maintains operation systems and tools and provides system support. Performs daily operational assignments and activities, including data analysis, system support and reporting. Manage client data using variety of technical tools and resources. Manage client requests and processes. Act as an effective first level escalation matrix Consistent and timely delivery of various reports Documentation -Is responsible to update the SOP and send for approval every three months Effective communication through email and adherence to calendar for client calls. 100% ownership to respond and attend the calls as per the requirements Note: Applicants should be flexible working in shifts - 5.30 to 2.30 in evening (Preferred) What you need to have: Knowledge & Skills: Strong health knowledge and experience in global and regional benefits Proficient with MS Word, PowerPoint, and Excel Experience in process building, best practices and/or efficiency projects Strong oral and written communication & presentation skills Good analytical skills Ability to work within a team environment Strong self-starter, fast learner, quality conscious, committed to deadlines Strong teamwork skills combined with the ability to work independently with minimal supervision. Language skills are a plus and highly desired, but not required. Education: Graduate (any stream) Eligibility: Minimum 1 years experience in service industry What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team. Ability to multi-task and prioritize time effectively. Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume PD team is seeking candidates for the following position based in the Gurugram, DLF office Senior Analyst - Plan Administration - B2 What can you expect? The purpose of this job is to provide ongoing operational support to internal and external parties. Responsibility includes assisting in analyzing and evaluating Benefits data files, review data to identify issues and discrepancies and provides resolution of errors. What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) Shift time - 5.30 to 2.30 in evening (Preferred) We will count on you for: Responsible for managing less complex Benefits Operational assignments. Assist in analyzing and evaluating Benefits data files. Review data to identify issues and discrepancies and provides resolution of errors. Maintains operation systems and tools and provides system support. Performs daily operational assignments and activities, including data analysis, system support and reporting. Manage client data using variety of technical tools and resources. Manage client requests and processes. Act as an effective first level escalation matrix Consistent and timely delivery of various reports Documentation -Is responsible to update the SOP and send for approval every three months Effective communication through email and adherence to calendar for client calls. 100% ownership to respond and attend the calls as per the requirements Note : Applicants should be flexible working in shifts - 5.30 to 2.30 in evening (Preferred) What you need to have: Knowledge & Skills: Strong health knowledge and experience in global and regional benefits Proficient with MS Word, PowerPoint, and Excel Experience in process building, best practices and/or efficiency projects Strong oral and written communication & presentation skills Good analytical skills Ability to work within a team environment Strong self-starter, fast learner, quality conscious, committed to deadlines Strong teamwork skills combined with the ability to work independently with minimal supervision. Language skills are a plus and highly desired, but not required. Education: Graduate (any stream) Eligibility: Minimum 1 years experience in service industry What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team. Ability to multi-task and prioritize time effectively. Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume

Hi, Greetings from Datamundi.ai! We have a requirement for a Full time contractual role - French Technical support for one of our MNC clients. Please find below Job description: Role: French Technical Support Languages : French, B2 or C1 Experience: 3+ years Timings: rotational shifts and rotational weekoffs (5 days work and 2 days weekoffs) Duration: On going (6 months under the payroll of Datamundi.ai (probation), May extend based on project progress and performance) Location: Gurgaon, Clients Office (Exact location will be confirmed post interview) Budget: 5-8 LPA (based on last CTC) Interview Process: Language interview/Manager interview/HR interview Employment: Employee of Mayflower Language Services Pvt Ltd (Datamundi.ai). Mode: Work From Office, Gurgaon Job Description: Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support. - Utilize French Language skills effectively. - Maintain client satisfaction through prompt and effective communication. - Troubleshoot technical issues and provide timely resolutions. - Document and escalate complex issues for further analysis. Professional & Technical Skills: - Must To Have Skills: - Proficiency in Service Desk Management, Service Desk Voice Support, French Language - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

Company: Mercer Description: HR Shared Services Operations HR Shared Services operations is seeking candidates for the following position based in the Noida office Lead Specialist (D1)- Payroll No. of Positions: 1 What can you expect? We are looking to hire a Lead Specialist- Payroll in HR Shared Services Operations Payroll team What is in it for you? Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you to: Manage the end to end processing of the payroll function in a timely and efficient manner ensuring compliance with company policies, procedures and legislative requirements across ASEAN Ensure the correct and timely maintenance of pay, costing and leave records Ensure comprehensive and timely resolution of payroll, remuneration and salary packaging queries Ensure an effective and accurate payroll service, ensuring the accurate and timely payment of the salaries of the employees Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side. Meet the standard employee measurement factors like KRAs and Project SLAs What you need to have: Knowledge & Skills Relevant experience in dealing with high volume ANZ payroll Competent in the use of Payroll Systems; ADP, Workday experience preferred Good practical knowledge of Payroll related compliance obligations Strong leadership, people management and client management skills. Demonstrated ability to manage and guide front line managers across multiple shifts. Strong multi-tasking and analytical skills Effective and Accurate reporting skills. Strong verbal and written communication skills. Knowledge of quality tools like six sigma, lean and kaizen would be preferred. Education: Graduate (any stream) Eligibility: Minimum 4 plus years experience in ANZ Payroll Minimum 12 months experience as Process Champion/Assistant Manager Should have at least On Track or equivalent rating in last appraisal Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months Should not have applied for any other IJP within Mercer in the last 3 months What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Disclaimer Please note that the relocation assistance shall not be provided for the said position Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone Mention your employee id and official email address in the resume About Mercer At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth and careers. We re in the business of creating more secure and rewarding futures for our clients and their employees For more than 80 years, we ve turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we ve been united in our mission of enabling people around the globe to live, work, and retire well.

GP Strategies Corporation is one of the worlds leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, weve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com . Summary: Responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our Clients requirements; as well as providing day to day operational support and guidance to ensure the Learner experience is the best it can be. The role has daily contact with GP Strategies colleagues, Client Stakeholders and the Clients Learners. Ensuring the Clients SLA s or KPI s, as well as Internal GP Strategies SLA s or KPI s are maintained, or exceeded, is key to ensuring total customer satisfaction. Essential Duties and Responsibilities Key requirements of the role include: Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.) Troubleshooting queries, issues and escalations through to resolution Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures Ensure all SLA s / KPI s are achieved or exceeded Responsible for Quality Assurance Provide advice and guidance on the Best Practice and improving the Learner experience Maintain all LMS related User Guides and Reference Materials Supporting Clients and GP Strategies Colleagues with adhoc projects as needed under approval / guidance from the designated Line Manager As a GP Strategies colleague you will also: Ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager Ensure that the Corporate Values of the Company are actively promoted and implemented at all times Support a culture that promotes teamwork and discourages divisiveness at all organisational levels Act in accordance with your confidentiality agreement with the company at all times Communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times Make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company Provide advice and guidance on Content Best Practice and improving the Learner experience This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires. Essential Requirements At least 2 years Learning Management System (LMS) experience from an Administrative / Support aspect (Plateau / SuccessFactors, Saba, SumTotal) At least 2 years experience in Learning, Human Resources or General Business Administration function Managed workflow through a Help Desk ticket / tracking system Proven ability to work independently in your role appreciating you are part of a wider team delivering services to a Client Be self-directed and be able to manage competing priorities Be Service focused with attention to detail Be professional, well spoken, and able to interact with Clients and colleagues at all levels Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint) Desirable Requirements Working knowledge of ServiceNow / QuickBase or other Workflow or Case Management tools Formal LMS recognised qualification Experience in wider MS Office applications such as Power BI / Power Apps GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. #LI-TP1 #LI-Remote #APAC

Role: Desktop Support Engineer A Desktop Support Engineer provides technical assistance and support to end-users, troubleshooting hardware and software issues, installing and configuring systems, and maintaining the smooth operation of desktop environments. Key Responsibilities: Hardware and Software Management: Install, configure, and upgrade PCs, laptops, and related equipment. Troubleshoot hardware and software issues. Install and configure operating systems and applications. Maintain and update computer inventory and equipment. Monitor the performance of a companys desktop infrastructure. Other Responsibilities: Provide instructions or directly set up desktop hardware. Assist with the installation of computer software and operating system updates. Record logs of rendered support. Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections. Customise desktop applications as per user needs. Advise on software and hardware upgrades. Create technical reports and manuals. Keep up with current breakthroughs in computing technology. Train end users when new software or IT regulations arrive. Coordinate desktop changes to avoid deployment collisions. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, for example rollout of new antivirus Technical Support: Diagnose and resolve common issues like network connectivity, password resets, email access, and printer problems. Track issues from initial report to final resolution. Guide users with step-by-step instructions to resolve issues. Provide help desk support to users with IT equipment or system problems. Receive requests via phone, email, chat, or ticketing systems.

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. " Internally this position is titled Design Operation Specialist II " Job Description Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/ dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Key Responsibilities The Learning Operations Manager will lead the operational strategy and execution of learning programs, with a strong focus on managing our Learning Management System ( Skilljar ) . This role will be responsible for ensuring the efficient delivery, tracking, and optimization of learning and development initiatives across the Product Innovation & Design team . Learning Operations Oversee daily operations and logistics for corporate learning programs (instructor-led, virtual, e-learning, blended). Collaborate with instructional designers, HR, and business units to coordinate learning initiatives. Establish and optimize processes for training delivery, registration, reporting, and feedback collection. Use JIRA to coordinate cross-functional learning initiatives, manage timelines, and ensure delivery of training tied to product launches or compliance goals. Monitor key performance indicators (KPIs) related to learning effectiveness and compliance. LMS Administration & Optimization Proficiency in managing the LMS, including user management, course creation, and system maintenance. Manage and maintain the LMS ( Skilljar ). Upload, test, and troubleshoot learning content, ensuring functionality and accessibility. Assign and track course completions, certifications, and compliance training. Customize the LMS interface, workflows, and reports to improve learner experience and meet business needs. Provide support and training to LMS users and stakeholders. Stakeholder Enablement and Support Train and support stakeholders on LMS functionality and best practices. Deliver clear documentation, job aids, and helpdesk support for the platform. Serve as the go-to expert on the LMS roadmap, guiding prioritization and improvements. Data & Reporting Generate and analyze learning data to inform decision-making and report on impact. Deliver reports and dashboards for stakeholders and recommend data-informed improvements to learning operations. Continuous Improvement Stay current on learning technologies and trends to enhance systems and learner engagement. Recommend tools or process improvements to increase efficiency and learning effectiveness. Th e L earning Operations Manager should come with experience in balancing technical acumen, problem-solving abilities, and interpersonal skills. They should be adept at troubleshooting technical issues, identifying and implementing improvements, and managing and integrating new technologies and features within the LMS. T hey must be able to work collaboratively with different teams to create a seamless learning experience for all. Skills and Experience Bachelor s degree in Education, Information Technology, Human Resources, or related field (Master s preferred). 7-10 years in learning operations, HR, IT, or training program coordination, including LMS experience. Proficient in LMS platforms (e.g., Skilljar, Workday, SAP, Moodle, Docebo, TalentLMS, or similar). Strong analytical, project management, and communication skills. The ability to diagnose and resolve technical issues related to the LMS, such as user access problems, content loading errors, or integration glitches. Experience with SCORM, xAPI, and other eLearning standards. Ability to manage multiple priorities in a fast-paced environment. Perks and Benefits Competitive compensation Generous stock options Medical Insurance coverage Work with some of the brightest minds from Silicon Valley s most dominant and successful Companies

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Whats Required: Minimum 5 to 7 years of experience in HRIT Tools and processes Relevant experience should be a minimum of 2 years in Oracle Fusion HCM Functional, rest can be in any other HR tools like People soft,SAP,Darwinbox or EBS. Should have done at least 1 implementation projects as a Fusion HCM executive Compensation, Benefit + any other Fusion HCM Module (Good to have) Core HR, Absence, Talent or Payroll (must to have) Talent or ORC, Helpdesk, Learn or work life solutions or fusion communications or fusion advance control (Good to have) Should have hands-on expertise on Personalization, workflow, design studio Exposure to HDL, OTBI Dashboards or SQL skills would be an added advantage Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with clients frequently around specific work efforts/deliverables

Proficiency in Italian Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Led by Rodolphe Saad , the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Senior Officer - F&A Services - AP Helpdesk - Replacement Come along on CMA CGM s adventure !

End user device management: Address hardware, operating system & software issues of computer systems. Office applications, basic business tools, authentication via active directory Network configuration management (LAN, Internet and Client VPN) Client-side security configurations (Firewall, Antivirus, DLP, VPN) Peripherals (printers, scanners) configurations support Scheduled proactive activities and patching support Client-side backup configurations support O/S support Windows (Especially Windows 10 & 11) O/S support Linux and MAC OS Basic Knowledge about Servers and server operating system. Different OEM/Vendor coordination for configuration, management, and maintenance Application infrastructure- client-side support (Email, Office) Maintain and update configuration documents Maintain assets inventory Maintain SLAs and do timely escalations. Report all incident/service/change requests in helpdesk tool. Provide after hour support in case of emergencies and occasional weekend maintenance. Co-ordination with Remote Team and provide onsite support for: Network and security devices Firewall, IPsec & SSL VPN management Switching & wireless infrastructure. Server and virtualization support. Understanding Roles & Responsibilities assigned Understanding Customer contracts & deliverable s Technical knowledge Proficiency in following established process and tools Update ticket and worklog in Helpdesk Tool Update request status to customers. Update escalations to Service Delivery Manager (SDM). Task completeness and time taken to resolve the tickets 2 Handling Tickets Registering and updating of all tickets in helpdesk tool. Fulfilling of incidents and service requests. Completing tickets within SLA. Ensure quality in services provided. Update ticket and worklog in Helpdesk Tool Update request status to customers. Update escalations to Service Delivery Manager (SDM). 3 Routine tasks fulfilling Complete tasks as per schedules. Update and maintain schedules. Update ticket and worklog in Helpdesk Tool. Update documents. 4 Maintain IT inventory & configurations Update and maintain the inventory list. Update and maintain the configuration documents Maintain warranty and subscription details. Notify stake holders about renewals beforehand. Update in Helpdesk Tool / Assets Management Tools Report to customer. 5 Process adherence Follow customer and Soffit defined policies and procedures. Follow HR policies and process Follow proper attendance and leave reporting processes. 6 Customer satisfaction Professional Ethics Adhere to timelines and punctuality Workplace behaviour Customer feedback form Ticket based Customer feedback form Account based.. Attendance. Competencies Required: Qualification: Graduate or above 1-3 years of total experience CompTIA A+, N+ MCP, MCSA, MCSE, CCNA Certification (Optional) Competence: Confidentiality Work Ethics Skills: Excellent troubleshooting skills Proven experience as a computer technician or similar role Exceptional organizing and time-management skills Very good communication abilities Windows 10 & 11 operating system management skills Linux OS management skill MAC OS management skill LAN Wired & Wireless network management. Reporting Personality Traits: Committed & Professional Courteous Team Player Communication skill

Responsibilities In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently and may also run workshops, lead technical discussion and deployment activities. Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems. Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Works directly with clients on-site or provides project support remotely. Works on pre-sales activities. Reports to senior management. Determines client s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats. The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions. Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications. Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices. Maintains system protocols by writing and updating procedures. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Maintains user confidence and protects operations by keeping information confidential. Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. Leads preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. Education / Qualifications

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

What We Do Managing cyber risk, together - Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision. Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world s most challenging security problems. Innovation starts here, everyone s ideas are valued, visionaries welcomed! What You Will Do T he Senior Payroll Analyst role is a critical role within our payroll function, sharing responsibility for our India entity and other international locations end-to-end payroll duties. We have employees in approximately 30 countries, mostly in EMEA and APAC regions. This role will share responsibilities for all our payroll locations. We are looking for a specialist/SME who can handle this role into our next chapter of setting up in-house processes: Extending our current systems and processes infrastructure that has served our over 3,000+ customer base, across 70 countries and our over 1,000 employees at revenue levels exceeding $300 million annually on to the next level: 1,000+ employees and annual revenues approaching $500M. Key routine responsibilities of the role include sharing responsibility for our international payroll locations with a complete payroll cycle with full ownership. Ensuring compliance with the policies and laws with assistance from outside providers. This position will partner with the Corporate team in the US to ensure maintaining the necessary infrastructure, compliance, and processes within our global operations. Key non-routine responsibilities of the role include extending our current systems and processes to levels necessary to continue the Company s rapid growth trajectory The position will report to the Director of Accounting based in India. The senior payroll Analyst will possess strong organizational and communication skills. The candidate will be self-motivated with the ability to provide solutions for issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a hands-on person who is flexible, hard-working, and able to work well under pressure. The primary duties and responsibilities of the role include the following but are not limited Key Responsibilities: End to End payroll processing through a payroll platform with a thorough knowledge of applicable statutory deductions and benefits (PF, PT, ESIC, LWF etc.,) (for ~200 employees in India and ~200 employees in primarily the EMEA and APAC regions) Collaborate with HR and finance teams to ensure accurate and timely processing of payroll. Validation of final payroll input versus output. Establish standardized procedures to outline TAT (turnaround time) for payroll queries and organize help helpdesk sessions (both remote and on-site). Ensure F&F is processed after the handover of company assets and clearances. Preparation and filing of quarterly ETDS FORM 26Q and FORM 27Q and issuing the FORM 16A certificate on time. Resolving queries of exited employees regarding F&F settlement. Preparation of revised salary fitment during the performance appraisal period. Coordinating/liaising with statutory compliance vendors to ensure the organisation complies with all the applicable labor laws and Acts for all countries. Ensure compliance with National, state, and local regulations related to payroll, taxes, and benefits, including maintenance of applicable statutory registers. Processing Monthly, Quarterly and Annual returns. Collaborating with business leaders to align reward strategies with organizational goals and performance objectives. Assist in internal and external audits related to payroll and compliance matters. Prepare necessary documentation as required for audit purposes Stay updated on changes in Indian labour laws and statutory requirements related to payroll. Identify areas of process improvement within payroll and compliance functions. Compensation-related trends are to be prepared and sent to the delivery heads. Support any special projects in job grading and job evaluations as per the organization s policy. Partner with HRBPs and Business leaders to maintain an appropriate grade structure and ensure effective governance. Prepare monthly payroll accounting and reconciliations, including variance analysis to share with the management and highlight any major deviations. What You Will Bring To Forescout Desired Skills & Experience: Minimum a Bachelor s degree in Accounting or Finance Accomplished senior/lead payroll specialist with 4-8 years of progressive experience in Payroll and Statutory Compliance , preferably with experience in high-growth environments (high technology, specifically in the software industry, preferred). TopSource and Vistra experience is preferred Payroll processing for EMEA and/or APAC countries preferred In-depth knowledge of national, state, and local payroll tax laws and regulations. Experience working on EPFO, Income Tax, and other necessary portals Experience with auditing of challans and necessary statutory factors The person should be sensitive and mature about handling employees concerns/query Proficient with MS Excel. System savvy and ability to work with different applications and databases; experience with Oracle Fusion Cloud, NetSuite and other cloud-based ERPs is a plus. Excellent verbal and written communication skills and the demonstrated ability to work independently, yet cooperatively and constructively, in a team environment. Excellent problem-solving and analytical skills with strong attention to detail Proven success in building and managing team The Person should be ready to travel to other office locations if needed. What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more! More About Forescout The Forescout 4D Platform provides complete asset intelligence and control across IT, OT, IoT, and IoMT environments. For more than 20 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. With seamless context sharing and workflow orchestration across more than 100 full-featured security and IT product integrations, Forescout makes every cybersecurity investment more effective. Learn more at www.Forescout.com . Our Mission To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation. Our Vision A world where every cyber asset is seen, secure and compliant. Our Cultural Values Cyber Obsessed - We are curious about technology, and we are innovative and passionate about solving big programs. Customer Driven - We listen, we learn, and we make it right. Collaborative, without Ego - No one succeeds alone. We strive to be the humble person that people want to work with. Relentless - Were smart, determined, and find a way. We figure stuff out. One Team - We all work together, and we all win together. Our DEI Statement At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team. Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. #LI-VS1 Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our One Team philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Couchbase is looking for an incredible people-oriented IT Systems Analyst based out of our Bangalore office. In this role, you will enjoy solving problems and working closely with our awesome internal staff and IT team members. This is an outstanding opportunity to put your deep technical skills to use and learn (and build) some exciting and innovative technology that drives core business operations. Responsibilities Act as the primary point of contact for IT employee Support in the Bangalore office, as well as remote employees internationally Utilize the helpdesk ticketing system (Zendesk), to participate in incident management and issue resolution including logging, tracking, documenting, and closing issues Setup, troubleshoot, and decommission employee laptops/desktops consisting of both macOS and Windows endpoints Provision and manage hardware/software for new hires, mobile device setup, installation and/or post installation support Support endpoint and SaaS software systems, troubleshoot issues, support access requests Support corporate network, phone system, printers, Audio/Video equipment, and other desktop related support including Zoom room system operation and maintenance Document standards, best practices and policies as needed using Google Drive, Confluence, etc. Strategic IT project work as needed Preferred Qualifications 5-6 years of desktop support experience (including both macOS and Windows) Onboarding/Offboarding experience Deploying & troubleshooting experience with Mac & Windows. (Heavy on Macs) Okta administration experience, including but not limited to setup and configuration of SAML applications, user groups, rules, and Workflows platform Proficiency with SaaS administration experience with Okta, O365, Zoom, Slack, Google Workspace (Google Drive), Zendesk, JIRA/Confluence, VPN support Experience with Active Directory, basic networking (TCP/IP), Windows servers pertaining to file permissions Knowledge or implementation of mobile device management systems (MDM), such as Casper, JAMF, VMware WorkspaceOne, etc. Experience with threat management systems and endpoint protection (AV) Minimum Qualifications 4+ years of desktop support related experience (including both macOS and Windows) Bachelor of Science, in a related field, such as Computer Science Proficiency with setup, configuration, and decommission of employee hardware (laptops) Experience with Saas based applications Must be proactive, ownership-driven, customer focused and possess a positive attitude toward all employee requests and needs Excellent problem solving skills, and willing to take on new challenges Excellent customer service & interpersonal skills Flexible and open to changing priorities and managing multiple tasks Ability to quickly identify, prioritize, and execute critical tasks Strong understanding of complex technical issues Ability to communicate effectively; transfer knowledge and follow up with end users across all levels of the company Why Couchbase Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers- all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: Generous Time Off Program - Flexibility to care for you and your family Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs* Financial Planning - RSU equity program*, ESPP program*, Retirement programand Business Travel Insurance Career Growth - Be valued, Create value approach Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: News and Press Releases Couchbase Capella Couchbase Blog Investors Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance with our Candidate Privacy Notice following guidelines in your country of application.

Profile - AP Helpdesk Exp - 3 Years Location - Pune Interested candidates can contact 9368485265 & can drop resume at kmprachi@bdo.in Reconciliation/ Helpdesk Ability to resolve AP disputes within an agreed timeline with required level of accuracy. Responsible for Helpdesk emails & Meeting of KPI & SLA. Answering Vendor/Clients query through emails with the clear RCA and preventive action. Work closely with other departments, such as procurement, finance, and operations, to resolve issues and ensure smooth workflow Respond to vendor inquiries regarding payment status, discrepancies, and account balances. Needs to perform Vendor account reconciliation and to monitor the exceptions and to communicate exceptions to internal/external clients. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. MIS and Month end closing handling. Ensure compliance with company policies, procedures, and accounting principles Identify and implement process improvements to enhance efficiency and accuracy. Assist with financial audits, providing necessary documentation and explanations. Payment Process: Prepare payment runs as per payment schedules, including checks, ACH, wire transfers, and other payment methods according to client requirements. Adherence of Internal and external approvals by following all the critical parameters. Perform Ad Hoc payment requests. Ensure that payments are made in accordance with company policies and payment terms. Returns to be handled and coordinated with the Treasury team. Prepare regular reports on payment activities, aging and Debit balance reports. Experience with international payments and currency conversions. Ability to resolve AP Payments disputes within an agreed timeline with required level of accuracy. Train and mentor junior team members in accounts payable processes. Research, identify and complete all open issues and maintenance of tasks in a timely manner Assist in key project work, assuming responsibility for ensuring that key deliverables and milestones are met. Ensure compliance with company policies, procedures, and accounting principles

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : BE Summary :Lead and orchestrate the entire origination process for a cross service-group deal, working with the CAL, the client team, and relevant subject matter experts.Roles and Responsibilities:Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.Identify and pursue new business opportunities, leveraging expertise in ServiceNow applications.Collaborate with cross-functional teams to develop and deliver compelling proposals and presentations that meet client needs and drive revenue growth. Professional & Technical Skills: Must To Have Skills: Expertise in ServiceNow.Good To Have Skills: Knowledge of Customer service /Helpdesk applications.Strong understanding of sales origination processes and techniques.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.Proven track record of driving revenue growth through successful deal origination.Ability to work collaboratively with cross-functional teams to develop and deliver compelling proposals and presentations. Additional InformationThe candidate should have a minimum of 15 years of experience in Sales , Delivery and Customer facing engagements. The ideal candidate will possess a strong educational background in business, marketing, or a related field. This position is based at our Pune, Bangalore,Mumbai,Gurgaon office. Qualification BE