724 Helpdesk Jobs - Page 17

Job Title: Service Desk Coordinator Location: Pune office Department: Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Reports to: Service Desk Manager Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices.

SUMMARY Job Summary: We are seeking a proactive and customer-focused L1 Support Engineer (Windows Desktop Support Voice) to provide technical assistance to end-users via voice calls. The ideal candidate will have experience resolving hardware/software issues on Windows platforms, handling inbound support calls, and working with ticketing systems in a service desk or helpdesk environment. This role demands strong communication skills, a keen ability to troubleshoot remotely, and a solid understanding of desktop environments and common user issues. Key Responsibilities: Respond to and resolve user-reported incidents via voice, email, or ticketing systems Provide first-level troubleshooting support for Windows desktops, laptops, printers, and common software issues Assist with installation and configuration of Windows OS, MS Office, Outlook, VPN, and peripheral devices Log incidents accurately in ticketing tools and escalate unresolved issues as per SLAs Handle user account management tasks like password resets and access issues (e.g., via Active Directory) Guide users through troubleshooting steps over the phone in a clear, user-friendly manner Maintain documentation and follow knowledge base/SOPs for standard fixes Collaborate with L2 teams for escalation and resolution tracking Must - Have Skills: 1 3 years of experience in Windows desktop or IT helpdesk support roles Strong working knowledge of Windows 10/11 , desktop hardware, and common software troubleshooting Proficiency in handling inbound voice-based technical support for end-users Familiarity with ticketing systems (e.g., ServiceNow, ManageEngine, or similar) Hands-on experience with Outlook, VPN, printers, and MS Office suite Understanding of Active Directory for basic user support tasks Excellent communication and problem-solving skills Good to Have: ITIL Foundation certification Exposure to remote access tools (e.g., AnyDesk, TeamViewer, RDP) Experience in BPO/IT Service Desk Voice environments Familiarity with Shift-based / 24x7 support models

Role & responsibilities To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations. Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 5 to 6 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Help Desk Technician (Entry-Level) Job Summary: We are looking for a Help Desk Technician to provide technical support and assistance to our users. This entry-level role is perfect for individuals with strong communication skills and a basic understanding of IT systems. Job Title : Help Desk Technician (Entry-Level) Location : Chennai, Hyderabad, Bangalore Experience : 0-3 Responsibilities: Respond to user inquiries and troubleshoot hardware/software issues. Document support requests and resolutions. Assist in setting up and configuring computer systems and peripherals. Provide guidance on software usage and IT policies. Escalate complex issues to higher-level support teams. Qualifications: Bachelors degree or diploma in IT, Computer Science, or related field. Basic knowledge of operating systems, software applications, and networking. Strong communication and customer service skills. Ability to work in a fast-paced environment and manage multiple tasks. Familiarity with ticketing systems is a plus.

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Senior Delivery Manager - End User Experience - - - - - - - - - - - - Key Responsibilities: EUX Service Availability and Performance: Ensure consistent availability and optimal performance of EUX services. Monitor and address issues related to end-user equipment, onsite support, helpdesk services, and procurement processes. Implement best practices and standards to improve the end-user experience. Leadership: Lead and manage the EUX functions ensuring alignment with organizational goals. Foster collaboration within the team and with other departments. Mentor and guide team members, facilitating skill development and growth. Vendor Management: Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs. Evaluate vendor performance and manage negotiations to optimize cost and service delivery. Project and Operations Management: Oversee and coordinate EUX-related projects, ensuring timely delivery and alignment with objectives. Manage day-to-day operations, ensuring seamless support for end-users. Security and Compliance: Ensure that EUX services comply with organizational security policies and standards. Implement measures to safeguard user data and maintain system integrity. Cost Management: and Contract Management Monitor and manage the budget for EUX services, ensuring cost-effectiveness. Identify opportunities for cost optimization while maintaining service quality. Single Point of Contact: Act as the primary liaison with the EUX service line for all EUX-related topics. Communicate effectively with stakeholders, ensuring clarity and alignment on priorities and goals. Skills Required. In depth experience in IT service management, with a strong focus on end-user services. Proven track record in managing projects, operations, and vendors. In-depth understanding of EUX topics, including end-user equipment, onsite support, helpdesk, and procurement processes. Experience in managing diverse teams and fostering cross-functional collaboration. Knowledge of ITIL practices and frameworks is highly desirable. Availability Flexibility to work from the office 3-4 days a week. Flexible to collaborate with global teams across different time zones.

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

The Process Lead - Procurement helpdesk will respond to the queries received at the Procure to Pay Helpdesk. The role will require an understanding of Procure to Pay lifecycle and liasoning with the different P2P teams for quick turnaround. The key focus is high volume processing with a focus on auditability and efficiency. The role will require processing service requests for Procure to Pay Helpdesk function (servicing accounts payable and payment sub-processes). The overall responsibilities being: Answering end user querries and resolving tickets Managing transactional issues by collaborating between operations team and end users/suppliers. Carrying out Daily operations, with key focus on transaction ageing and escalation management. Lead Service Now adoption, trainings, and enhancements. Defining and developing process standards, workflows, and operating procedures Provide trainings to end users on PR to PO and Account Payable Processes. Manage issues with a view on overall P2P process as one team. This is a permanent role and will be a part of a 3 - member team located in Gurgaon and would form a strong procurement community with sourcing and account payable teams. About you 6+ years of work experience in sourcing and procurement services with experience in running back-office operations. 5+ years dedicated in PR to PO and Procurement Helpdesk tasks Service delivery experience covering Structured governance for continuous review and monitoring of key relationships Measurement and reporting of supplier performance metrices and SLAs Experience in working with UK and Continental Europe regions Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen. Ability to be flexible and responsive to a constantly changing environment. Strong analytical skills, attention to details with an appetite to dive into issues in depth as needed. Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels. Experience with change management and risk management roles. Ability to challenge conventional ideas/ status. Receiving and resolving end user queries of various P2P functions - supplier onboarding, PO creation/ changes, invoice processing, payments, T&E etc. Tracking Helpdesk performance via reporting and Power BI dashboards. Keeping a tab on ticket ageing and ensuring timely follow status updates and resolution. Audit Compliance and maintaining Quality score on a continuous basis. Ensure efficient use of tools such as ServiceNow as well as Microsoft shared mailboxes for query management and processing. Feel rewarded

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

As an IT User Lifecycle Analyst, you will learn everything there is to know about the IT onboarding journey each new hire takes as they join our company. Initially, you will support in planning and running the business processes core employee onboarding. Over time, you will lead, improve, and transform the onboarding experience that will impact every new hire. These responsibilities include coordinating with cross-functional teams across the organization to ensure new hires receive computers, have access to the systems they need to do their work, and have a pleasant experience as they join the company. When not directly working on onboarding, you will resolve and escalate IT Support issues in conjunction with team members, enterprise support services and Helpdesk team. What you will be doing (Responsibilities): Creation, modification, and maintenance of user objects, security groups and O365 mailboxes in active directory Monitor active directory (AD) automation processes Participate in Technology division onboarding orientations w/HR and other trainings Coordinate with cross-functional teams to identify and resolve problems with upcoming onboarding colleagues, ensuring that each week runs smoothly. Review and fulfill access requests, service requests and incidents in Service Desk. Create and maintain knowledgebase articles in Service Desk. Maintain and execute best practices/compliance related to AD user objects reviews. Identify and propose areas for process improvement, and implement those improvements once reviewed and approved. Work with third-party vendors along with business owners Monitor assigned tickets and ensure compliance with pre-determined SLAs Provide coordination and support to managers during the onboarding and off-boarding process Provide building access for S2 locations Facilitate the creation and changes to access request provisioning Service Desk Ad hoc report writer PowerShell Ad hoc report writer Provide technical support to customers over email, phone, instant messaging, and in person Help customers diagnose and resolve hardware and software issues Train customers to use apps in one-on-one and group settings Work with System Administrators to improve client technology usage and suggest improvements to increase stability, speed, and flexibility Plan and execute complex projects in collaboration with System Administrators Document problem resolution techniques with step-by-step instructions Requirements: 3-5 years of experience in an IT support role supporting local and remote users Proficient in Active Directory (Users and Computers and occasionally Administrative Center) Ability to provide excellent and prompt customer service, and tracking detailed changes in helpdesk ticketing system Working knowledge of networking concepts Working knowledge of Windows PowerShell Proficient with Office 365 deployment and troubleshooting Entry to experienced level knowledge of SAML / SSO for provisioning accounts, resetting passwords, unlocking accounts, and auditing permissions to ensure proper application / resource access for users Attention to detail and high-level organizational skills Strong desire to learn and improve own personal skill-set Ability to stay on task with minimal oversight Simple decision-making skills and the ability to collaborate when needed Ability to multi-task with minimal supervision and talk on the phone routinely to engage remote support Working knowledge in support of personal computers, networks, servers, systems operations and maintenance, Windows 7/10/365, Windows 08/12/16/19 Server, and Microsoft Office applications along with Macintosh devices (MacOS)

Certified Oracle Field Service Cloud Developer will have expert level knowledge and experience configuring and designing/redesigning Oracle Field Service (formerly known as TOA). Responsibilities: Gather business requirements and document fit gap analysis to design. Collaborate with IT/business and development teams. Present Cloud functional application guidance to team regarding Cloud best practices during implementation. Configure, integrate, maintain, and enhance Oracle Field Service Cloud features to meet business requirements. Oracle Field Service Techno Functional expertise in the following subject areas: Environment Setup System Administration Configure Capacity Setup collaboration groups and helpdesk users Configure message scenarios Set up an activity filter for routing Configure/develop Plug-In Set up daily extract file structure Routing Automation (Routing process, profiles, plans, Strategy, Visualization, Troubleshooting) Oracle Field Service Capacity/Quota Management Analytics/Dashboard Integrate OFSC with OSvC, OEC, OAC, BI, HCM, Mobile apps, ERP and CRM. Integrate with DocuSign or Third-party apps Manage service requests and coordinate effectively with Oracle Cloud Support. Experience setting up Github Pipelines to automated deployment to Externally Hosted and OFS hosted plugins. Extensive Java script or Type Script experience with industry best practices.

Ankura is a team of excellence founded on innovation and growth. Ankura: At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. Role Overview: The Administrative Help Desk Senior Associate is responsible for providing comprehensive administrative support and assistance to the organization s staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: Remote assistance to staff and management in resolving administrative issues across different time zones. Supporting in diary/calendar management Supporting in generating purchase orders and invoices status queries. Travel arrangement for business trips. Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose. Follow up on expense reports approval to make sure there will be no late payment fee. Support in ordering and maintaining office supplies. Ensure compliance with company policies and procedures across all regions. Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. Manage and prioritize a large volume of calls and inquiries efficiently. Perform other Admin related duties as assigned. Qualifications: Graduate or equivalent; additional qualifications in office administration or related field preferred. Proven experience and ability to work independently and collaboratively, at least 4 years in a remote administrative or help desk role supporting global operations. Excellent organizational and multitasking skills with the ability to work across various time zones. Strong verbal and written communication skills in English Proficiency in Microsoft Office Suite, communication tools and other relevant software. Problem-solving skills and attention to detail. Customer-service oriented with the ability to handle challenging situations with professionalism. Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required. * Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Ankura is a team of excellence founded on innovation and growth. Ankura: At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. Role Overview: The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization s staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: Remote assistance to staff and management in resolving administrative issues across different time zones. Supporting in diary/calendar management Supporting in generating purchase orders and invoices status queries. Travel arrangement for business trips. Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose. Follow up on expense reports approval to make sure there will be no late payment fee. Support in ordering and maintaining office supplies. Ensure compliance with company policies and procedures across all regions. Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. Manage and prioritize a large volume of calls and inquiries efficiently. Perform other Admin related duties as assigned. Qualifications: Graduate or equivalent; additional qualifications in office administration or related field preferred. Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations. Excellent organizational and multitasking skills with the ability to work across various time zones. Strong verbal and written communication skills in English Proficiency in Microsoft Office Suite, communication tools and other relevant software. Problem-solving skills and attention to detail. Customer-service oriented with the ability to handle challenging situations with professionalism. Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required. * Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Roles and Responsibilities Handle inbound calls from customers, resolve their queries, and provide excellent customer service. Collect data on call quality, customer interactions, and performance metrics using MIS tools. Make outbound calls to customers for sales promotion, product updates, and feedback collection. Perform fuel tracking and ambulance services scheduling as required by the company. Work on rotational shifts with flexibility to adapt to changing business needs. Male candidates preferred Benefits In-house call center of Company On Company's payroll No targets Very close from Prabhadevi / Parel Station

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Key Responsibility statement: Assist with planning and implementing Compensation programs and initiatives, as well as communication. Assist in annual salary benchmarking, merit reviews and bonus cycles. Assist in submission of various compensation survey. Support implementation of benefit programs Coordinates with vendors and internal stakeholders for smooth functioning of the benefits programs. Assist in developing communication material for new and existing benefits programs and manage the dissemination to the relevant groups. Assist in submission of various benefits survey. Provide analytical support to create reports, dashboards based on reporting requirements. Support re-design and implementation of C&B process and communication to improve employee satisfaction and process effectiveness. Should also have a point of view on the processes and possible enhancements. Administration of vendor payments in time and with accuracy. Acts as point of contact for helpdesk and direct queries on compensation and benefits from Sapient people. Work with employees, internal stakeholders and vendors help resolve compensation and benefits issues in a timely manner. Qualifications Your Skills & Experience: Excellent communication skills (both written and verbal). Should be able to read, write and communicate in English effectively. Excellent Interpersonal and relationship management skills (the stakeholders will be internal and external to the organization) Ability to co-ordinate and manage relationships with international stakeholders Ability to adapt to fast changing environment and support transition and upscale of benefits and compensation programs. Should have solution oriented approach. Set Yourself Apart With: At least 2 years of experience in handling administration and operations in HR / Finance Working knowledge of MS Excel to perform data analysis. Experience of working on data analytics, consolidation and administration. Understanding of compensation and benefits fundamentals and practices Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value. Overview Key Responsibility statement: Assist with planning and implementing Compensation programs and initiatives, as well as communication. Assist in annual salary benchmarking, merit reviews and bonus cycles Support implementation of benefit programs Coordinates with vendors and internal stakeholders for smooth functioning of the benefits programs Assist in developing communication material for new and existing benefits programs and manage the dissemination to the relevant groups. Provide analytical support to create reports, dashboards based on reporting requirements. Support re-design and implementation of C&B process and communication to improve employee satisfaction and process effectiveness. Should also have a point of view on the processes and possible enhancements. Administration of vendor payments in time and with accuracy Acts as point of contact for helpdesk and direct queries on compensation and benefits from Publicis Sapient people. Work with employees, internal stakeholders and vendors help resolve compensation and benefits issues in a timely manner. Qualifications Your Skills & Experience: Working knowledge of MS Excel to perform data analysis. Excellent Interpersonal and relationship management skills (the stakeholders will be internal and external to the organization) Ability to co-ordinate and manage relationships with international stakeholders Ability to adapt to fast changing environment and support transition and upscale of benefits and compensation programs. Should have solution-oriented approach Set Yourself Apart With: Experience of working on data analytics, consolidation and administration. Understanding of compensation and benefits fundamentals and practices Additional information Gender-Neutral Policy 18 paid holidays throughout the year. Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being

Role & responsibilities 1. Recruitment (Off Roll): Coordinating with vendors to ensure promised lineups at stores as per the SOP and closing open requisitions for the respective stores within 48-72 hours. 2. Attrition & Absenteeism: Controlling attrition and absenteeism by connecting with the employees. 5. Employee Engagement: Organize monthly birthday celebrations at stores. Plan and execute Reward & Recognition (R&R) activities to boost engagement. 6. HR Help Desk: Conduct the monthly HR Help Desk to address and resolve contractual employees' queries. Guide employees on the benefits of PF, ESIC, and LWF, including processes for withdrawing PF and availing ESIC benefits. 7. Data Management: Accurate data management of active and inactive employees. Preference 1. Should be able to communicate in kannada, english and hindi. 2. Should have good knowledge of Excel. 3. Must have prior experience in E-Com industry.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Required Abilities: Strong staff management skills Excellent people management and administrative skills. Good negotiating and facilitation skills. Required Work Experience : Incident Manager Degree : Bachelor of Business Studies - BBS | Associate of Science - AS | Bachelor of Arts - BA Required Knowledge : Good understanding of statistical and analytical principles and processes. To ensure the goals of the Incident Management process are achieved. Required Skills : Processmap Incident Management, Incident Response, Logicmanager Incident Management, Incident Analysis, Incident Management System, RSA Archer incident Management, Incident Investigation, Incident Management Primary Responsibility : Ensures effective communication to Senior Management, Customers, Users, and Technical staff

Analyze procurement data,develop dashboards/reports, identify cost-saving opportunities, optimize supplier performance, and support data-driven strategies using tools like Power BI, Excel, Ariba, and SAP. Requires 5-7yearss in procurement analytics. Required Candidate profile 5-7 years of work experience in procurement End to end knowledge of Procurement process & Analytics Advance knowledge of MS Excel, Power Point, Power BI, Power Quer Knowledge in SAP & Ariba

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Hi There. We hope this Job Post finds you Well Not able to find Job due to current crisis situation Well To discuss your job needs, or just to find out more about us and how call center works, please contact us at any time Call Sourabh For Telephonic Interview @ 9779924404 We are currently hiring for Voice, Chat & E-Mail Process in Premium E-Commerce process Salary is in range of 15 K to 28 K / Month & will be paid from First day of training. Is it hard to work in a call center In reality, working in a call center is like any other service . The primary difference being that all of your customer interactions happen on the phone, either through chat or answering calls each day. ... Call center life is hard work, but the hardest things in life are usually the most rewarding. Straight-upand HonestApproach We're Consultants not shiny suited sales people We're Straightup and Honest. This is reflected in the way we communicate with candidates and how we're open about what we can and can't do. It's also reflected in our approach to candidate care. This approach is fundamental to our culture. We don't charge any kind of fee or Registration charges for our services Responsive Doing it right now Being quick out of the blocks is ingrained in our culture. It doesn't matter if it's last thing on a Sunday night, or 6.30am on a Saturday morning, if it needs to be done we'll be available and get cracking. Being Responsive also means being flexible, helpful and thinking outside of the boxcharacteristics any really good recruitment consultant needs. Whatever stage of your career you're at, there is a minefield of information about job hunting. How to present your CV. How to present yourself. Knowing your skills. Knowing whether an employer is right for you. What to wear. What not to wear. And much more. Interested in joining BPO industry Handsome Salary with Incentives 5 Days work International, Domestic 6 Days Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

Title Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Administrate user accounts for network, e-mail, and other applications; Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications; Identify, research and resolve technical problems of IT equipment and software applications; Respond to IT tickets, telephone calls, e-mails, and requests for technical support; Document, track, and monitor problems to ensure timely resolutions; and Communicate and collaborate with a regional/global IT team members to advance IT initially; Rotating shift. Qualifications Fluent in English (both written and verbal) Associate’s degree in Computer Science or Information Technology; At least 1 year of experience in a help desk or IT Support role; and Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.