Job_Description":" We are seeking a skilled and detail-oriented Network Administrator to join our team. The ideal candidate will haveexpertise in managing network infrastructure, with hands-on experience inFortigate Firewalls, Palo Alto Prisma Access, Cortex XDR, and other keysecurity products. The Network Administrator will be responsible for thedesign, implementation, and ongoing support of our network infrastructure,ensuring it is secure, reliable, and performs optimally, also involve managingnetwork switching and routing systems, working with Cisco and Ruckus products,administering Wi-Fi access points. \u200b Administerand manage Fortigate Firewalls , Palo Alto Prisma Access , and CortexXDR . Configureand maintain security policies, monitoring, and troubleshooting securityissues. Implementnetwork security measures, including intrusion prevention, VPN/ZTNA, and dataencryption. Workon Cisco and Ruckus network switching and routing products. ManageLAN/WAN configuration, network segmentation, and performance optimization. Troubleshootand resolve network issues related to connectivity and performance. Manageand maintain Wi-Fi access points and ensure network availability andsecurity. Configureand administer RADIUS servers for authentication, authorization, andaccounting of network users. Monitornetwork usage, performance, and provide troubleshooting for connectivityproblems. Develop,implement, and enforce network and security policies across theorganization. Performregular audits of network traffic, system performance, and security breaches. Createand maintain detailed network diagrams and documentation. Basicserver administration and support experience in managing operating systems,virtual environments, and storage solutions. Troubleshootserver issues related to network access, connectivity, and integration withfirewalls and security platforms. \u200b Requirements Proven experience as a NetworkAdministrator or similar role with a focus on network security. Hands-onexperience with Fortigate Firewalls , Palo Alto Prisma Access , and Cortex XDR . Practicalknowledge of Cisco and Ruckus network switching and routingproducts. Experiencewith server administration is a plus. \u200b 4+ years of experience in Network Administration Diploma or three years degree in computer science or equivalent. Relevant certifications suchas CCNA, CCNP or Fortigate certifications \u200b ","

Job_Description":" Company Overview: ChargebackGurus helps businesses protect and recover revenue by providing innovativechargeback management solutions, AI analytics, and insights powered by ourproprietary FPRONE platform. By understanding our clients\u2019 needs and fullyaligning with their goals, we help clients reduce chargebacks and increaserecovery rates to maximize revenue. Our technology solutions use powerful AIinsights, data science and advanced analytics \u2014combined with deep industryexpertise\u2014to deliver hundreds of millions of dollars in recovered revenue toour clients. For more information, visit www.chargebackgurus.com . We areseeking a detail-oriented and highly articulate Technical Writer to join ourOperations team. This role is critical in transforming complex operational,product, and regulatory content into clear, concise, and action-orienteddocumentation for internal teams and clients. The ideal candidate will haveexceptional English writing and speaking skills, preferably with experience inchargebacks, card network guidelines, and SaaS platforms. You will collaboratewith stakeholders across Operations and Product teams to develop materials suchas Custom Dispute Packages (CDPs), SOPs, client-facing manuals, andoperational guidelines that meet US business and regulatory standards. You\u2019llplay a crucial role in shaping the clarity, quality, and compliance of clientdeliverables and internal standards that directly impact chargeback outcomes.This is an exciting opportunity to work closely with global teams, expand yourfintech knowledge, and contribute meaningfully to protecting client revenue. Key Responsibilities: Draft,review, and update Custom Dispute Packages (CDPs) in alignment with Visa,Mastercard, and network scheme rules. Translatecomplex operational procedures and technical requirements into crisp, bulleteddocumentation that is easy to consume and aligned with client needs. Createand maintain internal and client-facing documentation: SOPs, knowledge basearticles, training content, reference guides, workflow diagrams, and platformusage manuals. Analyzecard scheme rules and network updates to redraft and optimize disputedocumentation. Ensurecontent consistency in style, tone, and formatting across all operationaldocumentation. Conductregular content audits and incorporate feedback from QA, Client Success, and Operationsleads to ensure documentation remains accurate and updated. Collaboratewith SMEs, and Product Managers to document SaaS product flows, clientonboarding journeys, alerts, dispute workflows, and representment strategies. Requirements Qualifications & Requirements: Bachelordegree in English, Communications, Business, Technology, or related field. 4\u20138 yearsof experience in technical writing, operations documentation, or compliancewriting, preferably within Chargebacks, FinTech, or SaaS industries. Demonstratedability to write clearly, concisely, and professionally for a US-based businessaudience. Strongunderstanding of card network rules, chargeback cycles, fraud/dispute reasoncodes, and payment operations is a significant advantage. Comfortableinterpreting technical and regulatory information and converting it intostructured, bullet-style documentation. Experiencein content tools like Zoho Docs, MS Office Suite, Lucidchart/Visio forworkflows and visual content. Excellentcommand of English with a sharp eye for grammar, tone, and cultural alignmentto American standards. Abilityto manage multiple documentation projects and priorities in a fast-paced,deadline-driven environment. Highattention to detail, strong organizational skills, and a collaborative attitudetoward cross-functional teams. Preferred: Previousexperience writing dispute documentation, operational manuals, or compliancepackages in the payments or chargeback industry. Familiaritywith network mandates, RDR, CE 3.0, or alerts platforms is a strong plus. Understandingof SaaS-based client solutions and multi-tenant platforms. Experience with process optimization, SOPaudits, or ISO compliance documentation is a bonus. ","

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","