Head - Community Team

Company Description

Cove Offices provides tailored office space solutions to meet the unique needs of various micro-markets. We design, build, and manage commercial spaces, including shared coworking spaces, managed offices, and small private offices. Our offerings include small managed offices in central locations with Grade A amenities, ideal for businesses seeking full-service workspaces without long-term lease commitments. At Cove, we handle all infrastructure needs so you can focus on your people, culture, and business.

Role Description

This is a full-time, on-site role located in Chennai for the Head of the Community Team. The Head of the Community Team will be responsible for driving community engagement, developing community programs, managing team activities, and ensuring effective communication within the community. The role will include overseeing community development initiatives, leading the community team, and implementing strategies to foster a vibrant and collaborative environment.

Responsibilities

• Oversee community operations across multiple centers in Chennai, ensuring a seamless and high-quality experience for all clients.
• Lead, mentor, and manage on-ground teams to maintain service excellence and operational consistency.
• Develop and execute strategies to improve operational efficiency, control costs, and drive revenue growth.
• Build and maintain strong client relationships through proactive communication, timely issue resolution, and a customer-first approach.
• Identify and implement process improvements to enhance service delivery and support organizational growth.
• Ensure adherence to company policies, SOPs, and all regulatory compliance standards.
• Manage day-to-day operations and facilities of commercial office spaces, ensuring they meet safety, functionality, and aesthetic standards.
• Bring prior experience in commercial real estate operations with an IPC, coworking brand, IFM firm, or large commercial office developer.
• Demonstrated experience in leading teams and managing multiple stakeholders.
• Must be comfortable travelling daily across different centers within Chennai.

Qualifications

• Strong skills in Community Engagement and Community Development
• Exceptional Communication skills
• Experience in Program Management
• Proven Team Leadership abilities
• Excellent organizational and multitasking abilities
• Bachelor's degree in Business Administration, Communications, or related field
• Previous experience in the coworking or managed office space industry is a plus