344 Guest Services Jobs - Page 10

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

The summary of hotel It is in Andheri East is a budget-friendly 3-star hotel near Mumbai airport, offering clean rooms, free Wi-Fi, breakfast, and helpful service—ideal for business and transit stays. Job Title: Front Office Executive Location: Andheri East, Mumbai Salary: ₹20,000 – ₹25,000 per month + Incentives + Food Duty Hours: 10 hours per day Shift Type: Rotational Shifts Weekly Off: 1 off per week as per standard schedule Job Responsibilities: Greet and welcome guests with a warm and professional attitude. Handle guest check-ins, check-outs, and reservation processes efficiently. Manage front desk operations including calls, emails, and guest inquiries. Coordinate with housekeeping and other departments for guest requests. Maintain accurate records and update guest data in the PMS. Handle cash, billing, and daily reports. Address guest concerns promptly to ensure guest satisfaction. Requirements: Minimum 6 months to 1 year of experience in hotel front office preferred. Excellent communication and interpersonal skills. Proficiency in MS Office and hotel PMS software is an advantage. Ability to work in rotational shifts, including weekends and holidays. Presentable, courteous, and guest-focused attitude. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: Front desk: 2 years (Preferred) Work Location: In person

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned.

Echor is Hiring Reservation Manager..!! Reservation Executive – Echor Hotels & Resorts We are looking for an experienced and dynamic Reservation Executive to join our team at Echor Hotel & Resorts. If you have a passion for guest service, strong leadership skills, and a background in hotel reservations, this opportunity is for you! Key Responsibilities:- Oversee reservation operations and ensure a smooth guest booking process. Respond to guest feedback and enhance their experience. Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels. Work closely with the sales, marketing, and front office teams to optimize booking operations. Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally. Requirements:- Diploma/Degree in Hotel or Tourism Management. Excellent communication & leadership skills. A passion for guest service and experience enhancement. Team player with a willingness to relocate as per company needs. Salary & Perks:₹18,000/ to 28,000/ month Location: Zirakpur Interview Process: 2 rounds Kindly send your CV to [email protected] Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹28,000.00 per month Benefits: Commuter assistance Flexible schedule Internet reimbursement Leave encashment Work from home Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned.

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned

Lead and assist with the completion of daily shift tasks for front office operations. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensure guest and employee satisfaction, and strive to achieve operating budget goals. Assist in completing financial and administrative tasks, including daily reports. Manage day-to-day operations to guarantee efficiency and consistency. Supervise staff, ensuring they meet company standards and maintain high levels of customer service. Provide guidance and support to team members, ensuring smooth operations and timely completion of tasks. Ensure the proper handling of guest requests, check-ins, check-outs, and inquiries. Address guest complaints and concerns, ensuring issues are resolved in a timely and professional manner. Coordinate with other departments to ensure guest satisfaction and operational efficiency. Candidate Profile: Education: High school diploma or GED; 2 years of experience in guest services, front desk, or a related field. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Guest Check-ins : Process all guest check-ins, verify guest identity, form of payment, and assign rooms. Issue room keys and activate them. Account Setup : Create accurate guest accounts based on their requirements, including Marriott Rewards information and ensuring rates match market codes. Billing & Payment : Secure payment before issuing keys, adjust billing as needed, and ensure proper payment processing. Reports : Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports at shift end. Guest Assistance : Provide guests with directions, property information, and assist with requests by contacting appropriate staff. Follow up to ensure needs are met. Transaction Handling : Process payments, vouchers, paid-outs, charges, and balance receipts. Secure the cash bank at the start and end of each shift. Manual Authorization : Obtain manual authorizations and follow all accounting procedures for payment processing. Loss Prevention : Notify Loss Prevention/Security of any theft reports made by guests. Staff Training & Motivation : Assist in training, evaluating, counseling, and motivating staff. Act as a role model and a point of contact for employees. Team Development : Develop and maintain positive relationships within the team to reach common goals. Listen to and address employee concerns. Safety & Compliance : Follow company policies, report accidents, and ensure personal appearance remains professional. Guest Engagement : Welcome and acknowledge guests, anticipate their needs, and provide assistance to individuals with disabilities. Express genuine appreciation. Professional Communication : Speak clearly and professionally with guests, answer calls with proper etiquette, and review written documents for accuracy. System Navigation : Use computer/POS systems to locate and enter information quickly and accurately. Physical Activity : Stand, sit, or walk for long periods as needed throughout the shift.

Job Summary: We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment. Key Responsibilities: Supervise and support front desk agents, bell staff, and concierge (as applicable). Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently. Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction. Train, coach, and evaluate front office staff to ensure high service standards. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience. Monitor and maintain front office supplies, equipment, and cleanliness standards. Ensure compliance with hotel policies, procedures, and brand standards. Assist in creating staff schedules and ensure adequate coverage for all shifts. Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation. Support Front Office Manager with administrative tasks and departmental initiatives. Qualifications: High school diploma or equivalent required. Minimum 2 years of front desk or guest services experience in a hotel environment. Prior supervisory or leadership experience strongly preferred. Excellent communication, interpersonal, and organizational skills. Proficient in hotel management software. Ability to handle stressful situations with a calm, problem-solving approach. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Summary: We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment. Key Responsibilities: Supervise and support front desk agents, bell staff, and concierge (as applicable). Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently. Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction. Train, coach, and evaluate front office staff to ensure high service standards. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience. Monitor and maintain front office supplies, equipment, and cleanliness standards. Ensure compliance with hotel policies, procedures, and brand standards. Assist in creating staff schedules and ensure adequate coverage for all shifts. Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation. Support Front Office Manager with administrative tasks and departmental initiatives. Qualifications: High school diploma or equivalent required. Minimum 2 years of front desk or guest services experience in a hotel environment. Prior supervisory or leadership experience strongly preferred. Excellent communication, interpersonal, and organizational skills. Proficient in hotel management software. Ability to handle stressful situations with a calm, problem-solving approach. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Paid time off Provident Fund Work Location: In person

Deliver a memorable and unique guest experience beyond smooth check-in and check-out. Proactively support guests throughout their stay by addressing requests and operational needs. Complete reports and share local area highlights to enhance guest satisfaction. Move freely within the work environment to complete tasks efficiently. Maintain a safe workplace by following all policies and procedures. Protect company assets and maintain confidentiality of sensitive information. Uphold quality standards in all interactions and maintain a professional appearance. Stand, sit, or walk for extended periods and handle light physical tasks (up to 10 lbs). Perform other duties as assigned to ensure exceptional guest service. Preferred Qualification: High school diploma or G.E.D. equivalent.

Deliver a memorable and unique guest experience from check-in to check-out. Take initiative to provide a wide range of services supporting guests throughout their stay. Process operational needs and address guest requests promptly and efficiently. Complete required reports accurately and on time. Share information about local attractions and highlights to enhance the guest experience. Maintain a safe work environment by following all company policies and procedures. Protect company assets and maintain confidentiality of proprietary information. Uphold quality standards in all guest interactions and service delivery. Ensure professional appearance and communication at all times. Stand, sit, or walk for extended periods; perform hands-on tasks involving lifting or moving objects up to 10 pounds. Perform other reasonable job duties as requested by supervisors.

Position Title: Guest Relations Executive Location: Hyderabad Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Work Location: In person

Supervise and coordinate daily floor operations for smooth service. Ensure exceptional guest experiences by addressing preferences and feedback. Train and guide service staff on hospitality standards and etiquette . Manage table reservations, seating, and order accuracy . Collaborate with the kitchen and bar teams for seamless service execution . Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Work Location: In person

Job Summary: We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences. Key Responsibilities: Greet and welcome guests warmly, ensuring a positive first impression. Assist guests with check-in and check-out procedures using IDS software. Handle guest inquiries, requests, and complaints promptly and professionally. Manage room allocations, billing, and folio maintenance in IDS. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Provide information about hotel/resort facilities, services, and local attractions. Maintain accurate guest records and update the database using IDS. Process group check-ins/check-outs and special arrangements. Assist with managing reservations and cancellations as needed. Follow standard operating procedures and ensure compliance with hotel policies. Requirements: Diploma or Degree in Hotel Management or related field preferred. Minimum 1–3 years experience in front office or guest services in a hotel/resort. Proficiency in IDS software for front office operations is mandatory . Excellent communication and interpersonal skills. Friendly, approachable, and service-oriented attitude. Ability to multitask and work efficiently under pressure. Knowledge of billing, reservation systems, and guest service protocols. Flexibility to work in shifts, including weekends and holidays. Preferred Skills: Knowledge of additional property management systems (PMS) and channel managers. Multilingual abilities to cater to international guests. Basic knowledge of local tourism and attractions. Benefits: Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Guest Service Associate Location : Mumbai (Goregaon East), Pune Preferred candidates: Male Designation: Guest Service Associate Mini. Education Required – Bachelors or Diploma in Hospitality Job Timings – Rotational Shifts Other Employment Benefits: - Incentive - 24 Days paid Casual Leave after probation period - Public Holiday double wages - General & Covid - Mediclaim - Child Education Benefit Working Terms : - 9 hours Working per day - 1 week off during weekdays - Public Holidays & weekends will be working day - Rotational Shift Timings - Uniform & grooming required as per standard Job Responsibilities -Customer Delights -Event Operations -Handling and Coordinating High Profile Guests -Escorting VIP Guests -Hosting & Coordinating Events -End to End Service to High Profile Guests - Customer Interaction - Game Operating & Playing - Selling Skills - Customer Operations Handling Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Rotational shift Weekend availability Work Location: In person

Position Title: Guest Relations Executive Location: Goa Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Work Location: In person

Job Description Job Title: Museum Experience Associate Department: Operations / Visitor Experience Work Type: Full-time, Work from Office Location: Mumbai Reports To: Museum Experience Manager Salary: 15–20% hike on last drawn Interested Candidate Can Connect On - 91-9920501075 About the Museum The museum is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges. Role Overview As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum’s mission. Key ResponsibilitiesVisitor Experience & Guest Services Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience. Greet guests warmly, provide orientation, and share information about exhibits and programs. Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction. Facilitate a smooth visitor journey by proactively assisting and guiding guests. Monitor and manage visitor flow to avoid overcrowding in exhibit areas. Collect visitor feedback and contribute to service improvements. Exhibit Engagement & Knowledge Gain a deep understanding of the museum’s exhibits, their learning objectives, and the overall visitor experience. Stay updated on museum programs, events, and new initiatives. Ensure exhibit areas are well-maintained, clean, and fully stocked with materials. Assist in exhibit facilitation by guiding children through interactive learning experiences. Educational Programs, Events & Workshops Conduct interactive educational programs, workshops, and demonstrations aligned with the museum’s mission. Manage school groups, birthday parties, and other special events. Support museum initiatives related to memberships, promotions, and merchandise sales. Safety & Security Maintain a safe and child-friendly environment within the museum. Monitor exhibit conditions and report any maintenance issues. Follow safety procedures, including emergency response and evacuation protocols. Participate in regular safety training sessions. Operational Support & Additional Responsibilities Assist in planning and executing special events and museum programs. Provide guidance and support to volunteers and temporary staff. Perform administrative and operational tasks as needed to ensure smooth museum operations. Required Qualifications & SkillsEducation & Experience Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field. Prior experience in customer service, education, museums, amusement parks, or recreational settings. Experience working with children (ages 1–18) in interactive learning environments. Key Skills & Traits Passion for working with children and families in an educational setting. Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus). Ability to manage large groups and facilitate engaging experiences. Adaptability to perform diverse tasks in a fast-paced environment. Energetic, empathetic, and team-oriented with a guest-first mindset. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Application Question(s): Require Only Female Candidate Language: English (Preferred) Work Location: In person

Job Description Job Title: Museum Experience Associate Department: Operations / Visitor Experience Work Type: Full-time, Work from Office Location: Mumbai Reports To: Museum Experience Manager Salary: 15–20% hike on last drawn Interested Candidate Can Connect On - 91-9920501075 About the Museum The museum is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges. Role Overview As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum’s mission. Key ResponsibilitiesVisitor Experience & Guest Services Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience. Greet guests warmly, provide orientation, and share information about exhibits and programs. Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction. Facilitate a smooth visitor journey by proactively assisting and guiding guests. Monitor and manage visitor flow to avoid overcrowding in exhibit areas. Collect visitor feedback and contribute to service improvements. Exhibit Engagement & Knowledge Gain a deep understanding of the museum’s exhibits, their learning objectives, and the overall visitor experience. Stay updated on museum programs, events, and new initiatives. Ensure exhibit areas are well-maintained, clean, and fully stocked with materials. Assist in exhibit facilitation by guiding children through interactive learning experiences. Educational Programs, Events & Workshops Conduct interactive educational programs, workshops, and demonstrations aligned with the museum’s mission. Manage school groups, birthday parties, and other special events. Support museum initiatives related to memberships, promotions, and merchandise sales. Safety & Security Maintain a safe and child-friendly environment within the museum. Monitor exhibit conditions and report any maintenance issues. Follow safety procedures, including emergency response and evacuation protocols. Participate in regular safety training sessions. Operational Support & Additional Responsibilities Assist in planning and executing special events and museum programs. Provide guidance and support to volunteers and temporary staff. Perform administrative and operational tasks as needed to ensure smooth museum operations. Required Qualifications & SkillsEducation & Experience Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field. Prior experience in customer service, education, museums, amusement parks, or recreational settings. Experience working with children (ages 1–18) in interactive learning environments. Key Skills & Traits Passion for working with children and families in an educational setting. Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus). Ability to manage large groups and facilitate engaging experiences. Adaptability to perform diverse tasks in a fast-paced environment. Energetic, empathetic, and team-oriented with a guest-first mindset. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Application Question(s): Require Only Female Candidate Work Location: In person Speak with the employer +91 9920501051

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Guest Service Associate, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you! Key Responsibilities of the Guest Service Associate (FO): Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Guest Service Associate (FO): Experience in front office beneficial but not essential Hands-on approach with a can-do work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions taking ownership for duties and tasks assigned Personal integrity, with the ability to work in an environment that demands excellence Experience of working with IT systems on various platforms Strong communication skills INDHOTEL

Waitress Required – Hotel Cloud Inn We are looking to hire a professional and experienced Waitress for our hotel to provide excellent guest service and ensure a pleasant dining experience for our guests. The ideal candidate should be friendly, well-groomed, and have a good understanding of restaurant service. Key Responsibilities: Greet guests warmly and assist them with seating Take food and beverage orders accurately and promptly Serve meals and drinks efficiently and politely Ensure tables are clean and properly set before and after service Handle guest queries or concerns with professionalism Coordinate with kitchen and service staff for smooth operations Maintain hygiene and cleanliness in the dining area Key Requirements: 1–2 years of experience as a waitress in a hotel or restaurant Good communication and customer service skills Polite, energetic, and team-oriented Must maintain cleanliness and a neat appearance Basic knowledge of food and beverages Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Evening shift Morning shift Weekend availability Work Location: In person

Service Apartment Incharge- Night Shift Timing : 10PM to 10AM Location : Coimbatore, Tamil Nadu Salary : 15,000 + Over Time Pay Key Responsibilitie s: Guest Relations: Addressing guest inquiries, resolving complaints, and ensuring guest satisfaction. Staff Management: Supervising housekeeping staff, maintenance personnel, and other service employees. Operations: Overseeing daily operations, including cleaning, maintenance, and laundry. Maintenance: Coordinating with contractors and vendors for repairs and upgrades. Financial Management: Managing budgets, tracking expenses, and ensuring financial accuracy. Safety and Security: Ensuring the building is safe and secure, and complying with fire and safety regulations. Vendor Management: Negotiating contracts with vendors for services and supplies. Communication: Maintaining clear communication with guests, staff, and management. Lease Management: For some positions, this might involve managing tenant leases and renewals. Skills and Qualifications : Customer Service: Strong interpersonal skills and the ability to communicate effectively with guests and staff. Problem-Solving: Ability to identify and resolve problems efficiently. Organizational Skills: Highly organized and detail-oriented with the ability to manage multiple tasks. Leadership: Ability to lead and motivate a team. Technical Skills: Basic understanding of building maintenance and repair. Communication Skills: Excellent written and verbal communication skills. Experience: Previous experience in hospitality, property management, or similar roles is often preferred Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Night shift Supplemental Pay: Overtime pay Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Guest relations: 1 year (Required) Service Apartment Incharge: 1 year (Required) Work Location: In person

Expert Barista and support staff Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Position OverviewThe Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment. Key ResponsibilitiesWelcome and greet guests upon arrival, ensuring a warm and positive first impression Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments Coordinate with various departments to fulfill guest needs and resolve issues efficiently Process check-ins, check-outs, and handle reservation modifications Maintain accurate guest records and preferences to personalize future stays Handle billing inquiries and process payments Provide information about property amenities, local attractions, and services Assist with special arrangements for VIP guests or special occasions Monitor guest satisfaction and collect feedback Ensure compliance with all health, safety, and security procedures QualificationsBachelor's degree in Hospitality Management, Tourism, or related field (preferred) 1-2 years of experience in guest services, hospitality, or customer service Excellent communication and interpersonal skills Professional appearance and positive, service-oriented attitude Problem-solving abilities and attention to detail Proficiency with property management systems and booking software Ability to remain calm and effective under pressure Foreign language skills (advantageous) Skills & AttributesOutstanding customer service orientation Strong organizational and multitasking capabilities Empathetic listening and conflict resolution skills Cultural awareness and sensitivity Flexible schedule including evenings, weekends, and holidays as needed Professional demeanor and presentation Would you like me to provide more details about any specific section of this job description? If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Additional Information Job Number 25100931 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.