Guest Service Associate (Front Office)

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience.

Responsibilities

· Greet and welcome guests as they arrive.

· Assist with check-ins and check-outs in a timely and efficient manner.

· Handle guest inquiries and resolve complaints promptly.

· Provide guests with information about the facilities, services, and local attractions.

· Maintain accurate records of guest interactions and transactions.

· Ensure the lobby and other guest areas are clean and well presented.

· Support other departments as needed to ensure seamless guest experiences.

Job Type: Full-time

Pay: ₹241,800.00 - ₹301,200.00 per year

Benefits:

• Food provided
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Guest services: 3 years (Preferred)

Language:

• Kannada, English (Preferred)

Work Location: In person

Expected Start Date: 14/07/2025