GeBBS Healthcare Solutions - Director - Transactional Quality - Accounts Receivable

Role: Accounts Receivable

Reporting to: Head of Business Excellence

Job Location: Airoli, Navi Mumbai

Shift: US/UK

Work Mode: Work from Office

Principal Duties And Responsibilities

• Lead performance management of quality analysts, addressing their developmental needs effectively.
• Ensure comprehensive quality coverage across various work scopes within the project.
• Allocate work aligned with productivity goals and organizational guidelines.
• Monitor and enhance the performance of quality analysts by identifying and improving areas of opportunity.
• Maintain a minimum of 98% calibration of quality analysts with client quality standards.
• Develop dashboards, conduct analyses, and establish sampling methodologies along with other performance-indicative MIS.
• Understand and translate customer requirements into practical, viable processes.
• Manage customer complaints and concerns, implementing agreed-upon action plans promptly.
• Consistently meet and exceed organizational Quality Management System (QMS) expectations.
• Drive and support Business Excellence initiatives, including high-impact, cross-functional, and cross-geographical projects.
• Assist in tracking initiatives and coordinate internal and external audits for ISO certifications and internal processes.
• Implement strong governance to oversee Operations Quality and Improvement projects.
• Support and lead strategic Lean, Six Sigma, and other continuous improvement projects by providing data analytics, dashboards, and project coordination.
• Facilitate independent reporting practices such as troubled account status and contractual metrics tracking.
• Generate measurable business impact through continual improvement initiatives.
  

Minimum Job Requirements

• Experience: 13+ years in US Healthcare Revenue Cycle Management (RCM), with at least 3 years in a quality function.
• Current Role: Senior Manager or above, managing quality teams in Medical Billing and Accounts Receivable.
• Skills:
• Strong team management and leadership capabilities.
• Proficient in change management and facilitation.
• Excellent program and project management skills.
• Deep understanding of quality concepts and tools.
• Expertise in end-to-end process mapping and process improvement/re-engineering.