Front Office Executive / Telecaller

Job Summary:

As a Front Office Executive / Telecaller, you will be the first point of contact for patients and visitors, playing a vital role in their care journey. Your role is to manage front desk operations, schedule appointments, handle inbound and outbound calls, and ensure a supportive, organized experience for patients undergoing rehabilitation.

Key Responsibilities:Front Office Duties:

• Greet patients, caregivers, and visitors warmly and guide them to the appropriate department.
• Manage patient appointments, therapy schedules, and daily check-ins/check-outs.
• Maintain and update patient records securely in line with data privacy norms.
• Coordinate with therapists, consultants, and administrative teams for seamless operations.
• Ensure the reception area is clean, professional, and patient-friendly at all times.

Telecalling Duties:

• Handle incoming calls: answer inquiries about services, appointments, and rehabilitation programs.
• Make outbound follow-up calls to patients for appointment reminders, missed sessions, or feedback.
• Provide accurate information about therapies (physiotherapy, occupational therapy, speech therapy, etc.).
• Document all communication, inquiries, and patient follow-ups in the system.
• Support patient acquisition by responding to referrals and website leads professionally.

Qualifications:

• Minimum: PUC / Bachelor’s degree in any discipline.
• Experience: 0–3 years in hospital front desk, clinical telecalling, or healthcare customer support.
• Strong verbal communication skills in English and Kannada (Hindi is a plus).
• Basic computer proficiency (MS Word, Excel, CRM tools, appointment software).

Preferred Skills:

• Experience in a neuro rehab, physiotherapy, or multi-specialty medical setup.
• Understanding of neurological conditions (stroke, brain injury, Parkinson’s, etc.) is an advantage.
• Patient, empathetic, and able to communicate calmly with patients and families in distress.

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person