Rehab Telecaller

Job Description

Job Title : Rehab Telecaller Location : PRS Neurosciences and Mechatronics Research Institute Pvt Ltd, Bengaluru Department : Neurorehabilitation Services / Patient Engagement Job Summary : The Rehab Telecaller is responsible for managing patient communication related to neurorehabilitation services including physiotherapy, occupational therapy, speech therapy, cognitive therapy, and post-surgery follow-ups. The role involves scheduling appointments, coordinating with therapists, ensuring continuity of care, and maintaining patient engagement through courteous and proactive telecommunication. Key Responsibilities : Handle inbound and outbound calls to: Book and confirm appointments for rehabilitation therapies. Follow up on missed sessions or ongoing rehab programs. Explain therapy packages, session frequencies, and treatment timelines. Educate callers on various rehabilitation services offered (e.g., stroke rehab, spinal injury recovery, Parkinson’s care). Maintain accurate records of patient interactions in the hospital management system. Coordinate with therapists and department heads for slot availability and scheduling conflicts. Support patient adherence to treatment plans through timely reminders and motivational conversations. Collect and document patient feedback on therapy sessions. Address common queries related to therapy goals, duration, pricing, and post-treatment care. Promote rehab-related awareness campaigns, workshops, or patient education sessions. Required Qualifications : Education : Minimum 12th Pass or Bachelor’s Degree (preferred: background in healthcare, psychology, or social work). Experience : 1+ year in a medical call center or rehabilitation setting preferred. Languages : Proficient in English and Kannada (Hindi/Tamil/Telugu is a plus). Skills : Strong phone etiquette and listening skills. Empathy and understanding of neurological conditions. Familiarity with rehabilitation terms and scheduling software. Ability to multitask and manage patient flow efficiently. Work Environment : Full-time, hospital-based position. May involve working in shifts, weekends, and on rotational basis. Collaborative interaction with rehabilitation team members (therapists, coordinators, doctors). What You Gain : Be part of a mission to restore mobility and independence for people with neurological conditions. Exposure to multidisciplinary rehabilitation practices in a cutting-edge facility. Growth and training opportunities in neuro-healthcare communication and patient management. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person