Posted:3 hours ago|
Platform:
Hybrid
Full Time
Answer inquiries to our corporate IT Support Services via phone and company support portal. • Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS. • Support software including: Windows 10/11, Server 2022, Microsoft Office 365 Suite, Freshservice, Google Chrome, Edge, Firefox, Microsoft Teams, SharePoint, OneDrive, Microsoft Exchange, , Go2Assist, OKTA MFA, Mimecast. • Configure laptop computers for end-users using MS InTune imaging process. • Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists. • Modify / Create O365 accounts using MS O365 Admin portal. • Perform software and security upgrades as needed. • Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers. • Support industry-specific software including: Salesforce, Workday, and Avature
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