L1 Support Service Desk Engineers For Bangalore IT Companies

2 - 7 years

4 - 7 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Provide first-level support for incidents &service requests
Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy)Resolve basic hardware, software, printer, &network-related issuesAssist users with password resets

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Guide users through simple step-by-step troubleshooting instructionsEscalate unresolved issues to L2/L3 teams proper documentationFollow up on open tickets and ensure timely resolution as per SLA

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