Founder's Office Manager & Chief of Staff (D2C)

3 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About Linen Trail


Linen Trail is India’s leading slow‑fashion label, offering 100 % pure linen garments crafted for quiet luxury. As a direct‑to‑consumer pioneer, we own the end‑to‑end customer journey from brand storytelling and digital marketing to fulfilment delivering no‑logo linen like never before.


Role Overview

We’re seeking a true partner to the Founder: a hybrid Founder's Office Manager + Chief of Staff who has scaled D2C brands. You’ll ensure the Founder’s time is leveraged for maximum impact, build our internal operations OS, and drive strategic growth initiatives across marketing, production, and beyond.


Key Responsibilities


Founder Support & Partnership


  • Manage calendar, travel, and high‑stakes stakeholder communications.
  • Prepare investor decks, board briefings, and structured follow‑up action logs.
  • Act as the Founder’s first line of market, consumer, and competitor research and synthesis.


D2C Growth Enablement


  • Collaborate with Marketing & E‑commerce teams to translate KPIs (CAC, AOV, LTV, retention) into operational workflows.
  • Own weekly growth stand‑ups, monthly performance reviews, and quarterly roadmap planning.


Linen Trail OS in Notion

  • Architect and scale processes: launch checklists, OKR dashboards, CRM integrations, and knowledge bases.
  • Build real‑time trackers for New Product Launches, MBO Partnerships, and production innovations.


Cross‑Functional Chief of Staff Duties

  • Set agendas and facilitate alignment across design, production, marketing, and logistics teams.
  • Track progress against strategic milestones, flag risks early, and drive rapid course corrections.


Continuous Improvement & Systems Thinking

  • Identify bottlenecks in our D2C funnel (site UX, fulfillment, support) and implement optimizations.
  • Champion best practices for transparency, documentation, and scalable team workflows.
Qualifications


  • D2C Brand Expertise:

    3+ years in Executive Support, Project Management, or Chief of Staff roles at high‑growth D2C/e‑commerce brands.
  • Systems & Tools Savvy:

    Proven track record building robust workflows in Notion (or Coda/Airtable).
  • Strategic & Tactical:

    Comfortable mapping multi‑quarter roadmaps and executing last‑mile details.
  • Communication & Collaboration:

    Exceptional written/verbal skills; natural at earning trust and driving alignment.
  • Education & Mindset:

    Bachelor’s degree; MBA or relevant certifications a plus. Startup DNA: scrappy, resourceful, and energized by ambiguity.


Location & Employment
  • Location:

    Thrissur, Kerala (Hybrid) or Remote (India)
  • Type:

    Full‑time, Competitive package + performance incentives
  • Perks:

    Flexible work arrangement, learning budget, and early‑stage equity upside


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