Floor Manager

Job Title: Floor Manager Location: Taj Nagri Phase 2, Agra, Agra, Uttar Pradesh Position Overview: We are looking for an experienced and highly motivated Floor Manager to join our team and oversee nightly operations at our high-volume nightclub. The ideal candidate will have a strong background in hospitality or nightlife management, exceptional leadership skills, and the ability to thrive in a fast-paced, energetic environment. This role requires a hands-on leader with a passion for delivering exceptional guest experiences while maintaining smooth and efficient floor operations. Key Responsibilities: Operational Leadership Oversee and coordinate all aspects of front-of-house operations, including servers, bartenders, hosts, bar-backs, VIP hosts, bussers, and security staff. Supervise the nightly setup and breakdown of the club, ensuring all floor areas (bars, dance floor, VIP sections, restrooms, and lounges) are clean, stocked, and guest-ready. Enforce nightly schedules, rotations, and staff assignments, adapting dynamically to guest flow and staffing changes. Coordinate directly with security to manage crowd control, line management, capacity compliance, and guest safety. Guest Experience Greet and engage with patrons to ensure a high level of service and satisfaction throughout the night. Handle guest concerns or complaints promptly and professionally, resolving issues in a way that maintains brand reputation. Oversee VIP and bottle service areas, ensuring premium service is delivered to high-profile clientele. Team Management & Training Motivate, guide, and support front-of-house staff in a high-pressure nightlife environment. Assist in onboarding and training new team members, ensuring they understand club policies, safety procedures, and service standards. Conduct pre-shift briefings to update staff on nightly events, special guests, service expectations, and promotions. Monitor team performance and provide real-time feedback and disciplinary actions as needed. Compliance & Safety Ensure the club complies with all local health, safety, and fire regulations, including alcohol service laws and capacity limits. Monitor staff adherence to safety and emergency procedures; lead or assist during emergencies or disturbances. Conduct nightly inspections of all guest-accessible areas to ensure compliance with cleanliness, maintenance, and sanitation protocols. Communication & Reporting Serve as the liaison between floor staff and upper management. Provide nightly reports detailing incidents, staff issues, guest feedback, inventory issues, and overall performance. Communicate with the DJ booth, lighting technician, and event managers to ensure seamless coordination of music, lighting, and service flow during special events. Required Qualifications: Minimum 2–4 years of experience in nightclub, bar, or restaurant management. Proven ability to lead teams in a high-energy, high-volume environment. Strong interpersonal, conflict resolution, and multitasking skills. Must be able to remain composed and effective under pressure. Working knowledge of POS systems, incident reporting, and shift documentation. Familiarity with VIP/bottle service operations is a plus. TIPS, TABC, or regional alcohol safety certification required. CPR/First Aid certification is a plus. Work Conditions: Fast-paced nightlife environment with loud music, crowds, and low lighting. Extended periods of standing and walking during shifts (typically 8–10 hours). Late-night and weekend availability is mandatory. Compensation & Benefits: Competitive base salary or hourly wage, based on experience. Nightly cash incentives or performance bonuses. Employee discounts and access to VIP events. Career growth opportunities within an expanding nightlife group. Experience: Floor Manager: 2 to 4 year (Preferred) Pay: - ₹30,000.00 per month Language: English (Preferred) Work Location: In person How to Apply: Interested candidates can send their CV and a cover letter to 8502085828. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Night shift Weekend availability Weekend only Experience: total work: 1 year (Preferred) Work Location: In person Application Deadline: 18/05/2025