Financial Counselor

Job Description

Job Title: Financial Counsellor cum Center Manager Education: B.A.M.S. / B.H.M.S. / MBA (Healthcare/Operations preferred) Language Proficiency: Marathi (Mandatory), Hindi, and English Gender Preference: Female About Us: At Progenesis IVF , we specialize in advanced fertility treatments, working passionately since 2014 to support couples through their parenthood journey. With a team of expert professionals and state-of-the-art infrastructure, we aim to deliver compassionate and personalized care in every patient interaction. Role Overview: As a Financial Counsellor cum Center Manager , you will be responsible for counselling patients on IVF treatment plans, managing center-level operations, ensuring adherence to clinical protocols, and overseeing the financial processes related to patient services. Key Responsibilities: Financial Counselling & Conversion: Counsel patients and family members about IVF treatment options and related packages. Clearly explain financial aspects, pricing structures, and EMI plans. Drive patient conversions by explaining treatment value and outcomes. Handle all consents and document explanations related to financial agreements. Center Operations & Administration: Oversee day-to-day clinical and administrative operations at the centre. Ensure all activities adhere to SOPs, compliance standards, and clinic quality benchmarks. Monitor front office, support staff, counsellors, and tele-sales teams. Coordinate with doctors, lab, and nursing teams to ensure seamless patient experiences. Manage centre expenses, billing, inventory, and ensure cost-effective operations. Team Supervision & Training: Lead and mentor the counselling, front office, and financial support team. Conduct regular performance reviews, team huddles, and training sessions. Ensure proper documentation, timely reporting, and feedback handling. Reporting & Analysis: Track patient inflow, conversions, revenue performance, and centre targets. Generate and submit daily/weekly/monthly operational and financial reports to management. Preferred Skills: Strong interpersonal and communication skills. Patient-centric attitude with emotional intelligence. Proven leadership and team management ability. Good understanding of fertility treatment workflows and financial structuring. Proficient in using MS Office, CRM tools, and EMR software.