Field Service Specialist

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe. Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us. There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started. If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be. Join us. At QIAGEN, you make a difference every day.

Position Description

Major Tasks:

Install, maintain, repair and support equipment on all levels (hardware, software and applications)
Maintain and develop positive relationships with customers
Utilize relevant databases to input and provide information that will increase effectiveness
Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
Assist in the development and maintenance of reference customers
Assist in Meeting/exceeding sales targets in relation to maintaining high customer satisfaction
Actively promote and sell Field Service products
Give active feedback to Sales, Global Product Support and your team/management
Manage effective available time and resources
Provide cross-border/district/region support when required
Positively represent QIAGEN in front of the customer, be a good example!
Ability to lift ~50lb or 25kgs

Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.

Position Requirements

Technical degree/education in Electronics and reasonable product knowledge within the Life Science industry /markets preferable, Automation experience added advantage
Preferable minimum of 3-6 years of service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation
Proven work experience in developing customer relationships
Valid driver’s license and Passport and willingness to travel, national and internationally
Good written and verbal English language communication skills
Good interpersonal skills
Ability to work both independently and in a structured working environment
Willingness to travel for more than 80%.
Team Player

Personal Requirements

Should have strong analytical, problem solving & customer management skills
Should be willing to learn and pick up information on one own initiative, self-motivated, quick learner and also willing to dissipate and share knowledge
Self-organized and motivated with the ability to work independently while under guidance from manager.
Excellent listening, presentation and communication skills at all business levels in both local language and English.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.