Nurse Level 1/2A
Job Group
Healthcare
Family Name
Complaints, Grievance and Appeals
Job Title
Nurse Level 1/2A
Functional Title
Coding Reconsideration – Nurse Consultant
Exemption Status
Non-Exempt
Family Summary/Mission
Provide comprehensive clinical review of complaints and appeals filed by providers with the use of appropriate resources and guidelines to ensure cost effective delivery of health service
Position Summary/Mission
- Supports identification and review of appropriate case types in compliance with the clinical guidelines
- Promotes/supports quality effectiveness of Healthcare Services.
Fundamental Components & Physical Requirements (include but are not limited to)
- Reviews documentation and evaluates potential quality of care issues based on clinical policies and benefit determinations
- Considers all documented system information as well as any additional records/data presented to develop a determination or recommendation.
- Condenses complex information into a clear and precise clinical picture while working independently.
- Data gathering requires navigation through multiple system applications.
- Utilizes client systems to build, research and enter member information
- Applies clinical guidelines in determining clinical decisions
- Experience in patient management in clinical setting is a requirement to help with clinical understanding
- Accurately applies review requirements to assure case is reviewed by a practitioner with clinical expertise for the issue at hand.
Documentation and Communication
- Maintains accurate and complete documentation of required information that meets risk management,
regulatory, and accreditation requirements
- Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g. Claim Administrators, Plan Sponsors, and 3 rd party payers as well as Member, Family, and Healthcare Team Members respectively)
- Protects the confidentiality of member information and adheres to company policies regarding
confidentiality
- Evaluates documentation/information to determine compliance with clinical policy, regulatory and
accreditation guidelines.
- Reports audit or clinical findings to appropriate staff or others in order to ensure appropriate outcome
and/or follow-up for improvement as indicated.
- Sedentary work involving significant periods of sitting, talking, hearing and keying.
- Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor.
- Working environment includes typical office conditions.
- Ability to understand and interpret clinical laboratory results and familiarity with clinical conditions and its management is required