Executives

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Work Mode

On-site

Job Type

Full Time

Job Description

Nurse Level 1/2A

Job Group

Healthcare

Family Name

Complaints, Grievance and Appeals

Job Title

Nurse Level 1/2A

Functional Title

Coding Reconsideration – Nurse Consultant

Exemption Status

Non-Exempt

Family Summary/Mission

Provide comprehensive clinical review of complaints and appeals filed by providers with the use of appropriate resources and guidelines to ensure cost effective delivery of health service

Position Summary/Mission

  • Supports identification and review of appropriate case types in compliance with the clinical guidelines
  • Promotes/supports quality effectiveness of Healthcare Services.

Fundamental Components & Physical Requirements (include but are not limited to)

  • Reviews documentation and evaluates potential quality of care issues based on clinical policies and benefit determinations
  • Considers all documented system information as well as any additional records/data presented to develop a determination or recommendation.
  • Condenses complex information into a clear and precise clinical picture while working independently.
  • Data gathering requires navigation through multiple system applications.
  • Utilizes client systems to build, research and enter member information
  • Applies clinical guidelines in determining clinical decisions
  • Experience in patient management in clinical setting is a requirement to help with clinical understanding
  • Accurately applies review requirements to assure case is reviewed by a practitioner with clinical expertise for the issue at hand.

Documentation and Communication

  • Maintains accurate and complete documentation of required information that meets risk management,
regulatory, and accreditation requirements
  • Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g. Claim Administrators, Plan Sponsors, and 3 rd party payers as well as Member, Family, and Healthcare Team Members respectively)
  • Protects the confidentiality of member information and adheres to company policies regarding
confidentiality
  • Evaluates documentation/information to determine compliance with clinical policy, regulatory and
accreditation guidelines.
  • Reports audit or clinical findings to appropriate staff or others in order to ensure appropriate outcome
and/or follow-up for improvement as indicated.
  • Sedentary work involving significant periods of sitting, talking, hearing and keying.
  • Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor.
  • Working environment includes typical office conditions.
  • Ability to understand and interpret clinical laboratory results and familiarity with clinical conditions and its management is required

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Business Process Management / Analytics

New York

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