Executive – Policy administration (Insurance Sector-UAE)

Job Summary

Key Responsibilities

• Handle new member enrolments in group or individual insurance policies (health/life/general).
• Process member additions and deletions as per client requests and within defined timelines.
• Validate enrolment forms, supporting documents, and ensure compliance with underwriting guidelines.
• Update and maintain accurate policy and member data in internal systems or insurer portals.
• Coordinate with clients, brokers, TPAs, and insurers to resolve discrepancies or obtain clarifications.
• Ensure accurate generation and issuance of ID cards, endorsement letters, or revised schedules.
• Monitor enrolment timelines, TATs (Turnaround Times), and service-level agreements.
• Assist in monthly reconciliation of member data for invoicing and premium adjustments.
• Maintain audit trails and documentation for all additions/deletions and changes.
• Support in preparing reports or MIS for client servicing or internal tracking.
• Maintain confidentiality and adhere to data protection and compliance policies.
  

Key Skills & Competencies

• Strong attention to detail and accuracy in data entry
• Good communication skills – verbal and written
• Proficiency in MS Excel and insurance portal navigation
• Knowledge of insurance products (health, life, group policies preferred)
• Time management and multitasking ability
• Customer service orientation
  

Qualifications

• Graduate in any discipline (Commerce/Insurance background preferred)
• 1–3 years of experience in insurance operations, preferably in member management or group policy servicing