Posted:1 month ago|
Platform:
Work from Office
Full Time
Key Responsibilities : - Respond to customer inquiries via phone, email, and live chat- Identify customer needs and provide accurate and comprehensive solutions- Troubleshoot technical issues and guide customers through self-service options- Escalate complex issues to the appropriate team members- Document all interactions and resolutions for future reference- Contribute to the development and improvement of support documentation and FAQs- Proactively identify and address customer concerns and feedback- Maintain a positive and professional demeanor at all times- Work collaboratively with other team members to achieve departmental goals Qualifications and Skills : - Excellent communication and interpersonal skills- Strong problem-solving and analytical abilities- Ability to prioritize tasks and manage time effectively- Proficient in written and verbal communication- Excellent computer skills and working knowledge of relevant software- Experience in customer service or a related field is preferred- A positive, enthusiastic, and team-oriented attitude- Ability to work independently and as part of a teamEducation and Experience :- Bachelor's degree or Master's Degree- Previous customer service or support experience is a plus.- Familiarity with CRM systems is an advantage. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Innvocon Learning Solutions
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
0.18 - 0.25 Lacs P.A.
Gurugram, Haryana
Experience: Not specified
0.18 - 0.25 Lacs P.A.
1.0 - 2.0 Lacs P.A.
Experience: Not specified
1.0 - 3.0 Lacs P.A.
Experience: Not specified
1.0 - 3.0 Lacs P.A.
Gurugram, Delhi / NCR
Experience: Not specified
1.0 - 3.0 Lacs P.A.
New Delhi, Gurugram
Experience: Not specified
1.0 - 6.0 Lacs P.A.
Noida, Greater Noida
2.0 - 3.0 Lacs P.A.
3.0 - 5.0 Lacs P.A.
Noida, Thane, Bengaluru
3.0 - 7.0 Lacs P.A.
