0 - 5 years
1 - 3 Lacs
Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Key Responsibilities : - Respond to customer inquiries via phone, email, and live chat - Identify customer needs and provide accurate and comprehensive solutions - Troubleshoot technical issues and guide customers through self-service options - Escalate complex issues to the appropriate team members - Document all interactions and resolutions for future reference - Contribute to the development and improvement of support documentation and FAQs - Proactively identify and address customer concerns and feedback - Maintain a positive and professional demeanor at all times - Work collaboratively with other team members to achieve departmental goals Qualifications and Skills : - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Ability to prioritize tasks and manage time effectively - Proficient in written and verbal communication - Excellent computer skills and working knowledge of relevant software - Experience in customer service or a related field is preferred - A positive, enthusiastic, and team-oriented attitude - Ability to work independently and as part of a team Education and Experience : - Bachelor's degree or Master's Degree - Previous customer service or support experience is a plus. - Familiarity with CRM systems is an advantage.
Innvocon Learning Solutions
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