Exception Handling Expert

Exception Handling Expert

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As an invoice exception handling expert you’ll be responsible for eliminating all issues preventing to process vendor invoices in SAP .

What you’ll do

• Responsible for Parked cases and work on resolution by coordinating with the stakeholders.
• Payment on Time: Ensure invoices ready for payment by coordinating with internal and external stakeholders.
• Drive first time right approach.
• Work with team on fixing downstream issues and stakeholders for fixing up stream issues.
• Validate invoice PO & Non PO invoices in IC4S tool and handle exception it it is land in VIM system.
• Analyse the Exception reason and work with stakeholder to fix for future.
• Act as a Subject Matter Expert for the end to end invoice management process.
• Act as a Lead back up for a team responsible for processing PO & Non-PO invoices by liaising with internal teams for gathering any missing information & resolving discrepancies in posting of invoices.
• Support & provide hands-on training to the assigned team.
• Ensure adherence to work instructions and internal controls.
• Regularly Track & report the status of assigned tasks.
• Deliver on SLA/KPIs related to assigned process.
• Monitor and help resolving queries & Escalations with appropriate RCA.
• Actively participate & contribute to Drive process efficiencies and improvements to attain a robust process.
• Actively participate in functional testing with new ERP’s or changes within the ERP.
• Perform other activities related duties as assigned by management.
• Update SOP and other process related documentation as applicable.

Skills & Experience:

• MBA, M.COM or any other equivalent master’s degree with Finance Specialization.
• Experience in Accounts Payable process
• Hands-on experience of Vendor Invoice processing
• Ability to read and interpret documents such as vendor invoices, instructions, and procedure manuals.
• Experience working within a VIM Open Text ERP system.
• Understanding of PO/Non-PO Invoices, 3-way match & GR-IR process
• Detail oriented and assertive when dealing with external and internal customers.
• Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
• Ability to motivate and inspire team members to achieve their goals.
• Awareness & Knowledge on Basic Financial Accounting
• Excellent written and verbal communication skills, with a customer service mentality is a must
• Awareness and ability to drive efficiencies on Key Metrices like First pass yield, Vendor Paid on time, Invoice & Payment exceptions etc.
• Strong interpersonal skill to interact with Management, Stakeholder, and peers effectively.
• Ability to communicate and document problems, resolutions, and action plans. Metric driven mind set.
• Working knowledge of Microsoft Office Tools.
• Ability to prioritize tasks and manage time efficiently.
• Quick learner and ability to deliver within assigned SLA.
• High degree of professional integrity
• Flexible to work in either 8 AM to 5 PM or 12 PM to 9 PM shift.