Enterprise Customer Success Manager (Remote)

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Salary

Expected Notice Period

Shift

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(*Note: This is a requirement for one of Uplers' client - Steer Health)What do you need for this opportunity?Must have skills required:Jira, Customer Success, Relationship management, Account Management, Healthcare systems/Hospitals, HubspotSteer Health is Looking for:RequirementsWhat You’ll DoServe as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customersOwn customer success, retention, and growth from onboarding through renewal and expansionCollaborate with Sales on handoffs to ensure customers are set up for success from day oneCoordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing supportLead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goalsIdentify and close upsell and expansion opportunities by aligning customer needs with Steer’s value propositionTrack account health, mitigate risks, and proactively drive retention strategyAdvocate for customer needs internally to influence roadmap and service improvementsContribute to scaling the Customer Success function—processes, playbooks, systems, and best practices

• 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company
• Strong experience working with healthcare systems, hospitals, and multi-site provider groups
• Proven track record managing a book of business with quota accountability for retention, upsell, and expansion
• Ability to navigate cross-functional teams internally to align implementation, product, and support resources around the customer
• Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives
• High sense of ownership, accountability, and follow-through
• Familiarity with HubSpot, Jira, and more
  

Benefits

• Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
• High Ownership: You’ll be the strategic lead and go-to contact for some of our most important customers
• Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
• Flexibility: Fully remote role with flexible hours and strong autonomy
• Career Growth: Significant opportunity to grow your career as Steer scales
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

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