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0.0 - 4.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Handle Support Functions Like Data Entry, Record Management, And Report Preparation. Ensure Efficient Documentation And Maintain Workflow Accuracy. Assist Front-Line Teams By Managing Behind-The-Scenes Operations.
Posted 3 days ago
0.0 - 5.0 years
3 - 5 Lacs
Mohali, Chandigarh
Work from Office
WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Must possess Excellent Verbal Communication. Experience: Fresher Eligible Salary - 35k ctc Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: *Pragya 9893981658 or you can share your resume in whatsapp on the above numbers with Subject International Chat Process for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Pragya KVC CONSULTANTS LTD
Posted 3 days ago
1.0 - 6.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Content Moderation Education Qualification: Any Graduate (Results pending/pursuing candidates would not be eligible). Skills Required: Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad Should be flexible to "Work from office" Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Should hold minimum 1year experience. Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Mandatory Skills: Content Management.
Posted 3 days ago
1.0 - 4.0 years
1 - 2 Lacs
Noida
Work from Office
Responsibilities: * Greet visitors & manage front desk operations * Maintain office supplies inventory * Manage email correspondence * Schedule appointments via phone/email * Provide exceptional customer service
Posted 3 days ago
0.0 - 1.0 years
2 - 3 Lacs
Thane, Navi Mumbai
Work from Office
Walkin Drive at Sutherland for Customer Support Executive - (Email Process) at Sutherland Date: 26th Jun - 2nd Jul Are you passionate about customer support and very excellent with English Communication skills? Let's make your career at Sutherland! Location : Airoli, Navi Mumbai Position : Customer Support Executive - Non Voice Job Description : Sutherland is looking for enthusiastic and customer-oriented individuals to join our team as Customer Support Executives ! If you're passionate about helping customers and providing top-tier support, this is your opportunity to build a rewarding career with us. Key Responsibilities : Assist customers via Email , Chat , or Backoffice channels, providing exceptional service and solving issues. Respond to customer inquiries in a timely, accurate, and professional manner. Maintain high customer satisfaction by delivering outstanding service. Handle customer queries, provide information, and ensure positive interactions. Work as part of a team to meet company goals and targets. Skills and Qualifications : Passion for customer service and problem-solving. Excellent communication skills (both verbal and written). Ability to work in a fast-paced environment. Comfortable with rotational shifts , including night shifts. Freshers (HSC or Graduates) or candidates with up to 6 months of experience in customer support. Must be based in Mumbai and able to commute to the office. Perks and Benefits : Salary : 18,000 - 22,000 per month Travel Allowance : 3,500 Performance Incentives : 2,750 Other Benefits : Overtime pay, incentives, and more! Working Hours : 5 days working with 2 rotational offs . Candidate should be Flexible rotational shifts including night shifts Why Sutherland? Career growth opportunities and skill development. Fun, dynamic work environment. Incentives and rewards based on performance. How to Apply : Walk-in Interview : Date : 26th Jun - 2nd Jul (Meet HR-Vijeta - 7028312315 ) Location : 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Airoli, Navi Mumbai, Maharashtra 400708. Travel Boundaries : Open to candidates residing in the following areas: Central Line (Sion to Dombivli) and Harbour Line (Wadala to Panvel). Note: A 1.5 km cutoff applies to Kalyan, Panvel, and Dadar stations. If you're ready to jumpstart your career in customer support and be part of a leading global team, Sutherland is the place for you. Don't miss out apply now and take the first step toward an exciting career with us!
Posted 3 days ago
1.0 - 2.0 years
3 - 5 Lacs
Thane
Work from Office
Position - CEC Officer - Correspondence - Credit Cards-Customer Experience Center-Customer Service Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Banking Background preferred
Posted 4 days ago
0.0 - 5.0 years
2 - 3 Lacs
Noida
Work from Office
We are looking for smart & young individuals to join our Banking process. Who should you be ? A graduate with good academic records and excellent written English skills & Comprehension skills. A dynamic personality with good communication skills. A keen player with an ability to learn fast and grow. A team player with a zeal to perform in a team and grow. What do we offer ? A fast-paced environment to learn and grow. An opportunity to work with a leading bank in the industry. Competitive salary with lucrative quarterly bonus and exciting R&R Programs. Job Profile - - Addressing customer queries at the correct authorization level. - Replying back to the queries of the customer through email or on social media channels. - Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. - Making sure to meet and exceed escalation committed service levels. Role & responsibilities Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply . Must be a graduate. Perks and benefits If Interested please connect on call Divya :-+91-8373955982, or else share your resume at divya.sharma@netimpactlimited.com
Posted 4 days ago
0.0 - 1.0 years
1 - 2 Lacs
Ahmedabad
Work from Office
Job Profile We are looking for a Customer Support Executive (Female) to join our team! She will handle day-to-day tasks, Provide timely response to customer feedback or enquiries. Attend to customers' email and phone enquiries professionally and amicably. Liaise and coordinate between vendors to ensure the Campaign requirements are met. Assist with documentation tasks such as data entry, filing documents, and preparing reports. Your responsibilities will cover both Back office support and direct communication with customers across various platforms. Role & responsibilities This is a full-time on-site role for a Customer Support Executive located in Navrangpura, Ahmedabad. In this role, you will be responsible for the following: Handle customer inquiries and resolve issues via phone, email, and chat. Manage office operations, with tasks like data entry, filing, and Maintain accurate records of customer interactions. Perform general office duties, such as answering phones and responding to emails. Provide support with scheduling appointments, meetings, and events. Maintain a positive and professional image of the company . Collaborate with other teams to ensure seamless customer experience. Perform other tasks as assigned. Preferred candidate profile Bachelor's or Masters Degree preferred. Freshers and experienced candidates can apply.(Only Female candidates apply) Strong communication, presentation, and interpersonal skills. Strong attention to detail and organizational skills. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks as well as in a team environment. Experience in digital marketing and social media platforms is a plus. Good working knowledge of Microsoft Word, Excel, PowerPoint and any other relevant software. Basic in English and Fluency in Hindi is required. Fluency in any other regional language is a plus.
Posted 4 days ago
0.0 - 3.0 years
0 - 3 Lacs
Pune
Work from Office
Role & responsibilities MOL and Live Chat Process The process involves addressing end to end inquiries related to Members (Health insurance) preauthorization, policy servicing, claim assessment, complaints, and any other policy and claimsrelated queries through Live chat or email. These professionals are required to have a complete understanding of all the products/services portfolio to aid in responding to queries. Job Description • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online and Live Chat team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email and Live Chat. • Need to a have deep understanding of health insurance policies, procedures, and claim processing to provide accurate and timely assistance to members. • Understanding of the life cycle of the AXA Health insurance claims life cycle from Policy Servicing, Underwriting, Pre-authorization, Assessment, Complaints. Provider sourcing etc., • Collaboration with internal teams will be essential to resolve complex member issues and will be expected to escalate cases when necessary to ensure timely resolution. • Require accurately documenting member interactions and information for tracking and reporting purposes. • Create a Complaint log where the member expresses dissatisfaction regarding the services. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Ensure compliance with company policies, procedures, and regulatory requirements while assisting members with their inquiries. • Stay always updated with companys new product/services and policies. • Meeting individual and team-based productivity targets, including the handling of a minimum of 2 concurrent chats while maintaining high-quality service. • Achieving and maintaining a customer satisfaction rating of 95+ • Meeting response time targets for live chat and email inquiries, with an average response time of 2 mins or less for live chat and less than 24 hours for emails. • Demonstrate a customer-centric approach by maintaining a positive and professional demeanor during all customer interactions. Preferred candidate profile Graduate / post-graduate degree. • Typing Proficiency: 40-60 wpm. • Excellent communication skills with a strong command of written language as this process requires interaction with UK Customers (Communicate professionally, use proper grammar, punctuation, and spelling in complete) • Competent in MS office and web browser environments. • Work in rotational shifts between 07:30 AM to 1:30 AM (IST), Monday to Sunday. • Weekly off - 2 days
Posted 4 days ago
1.0 - 3.0 years
3 - 5 Lacs
Thane
Work from Office
We are looking for CCU - Social Media - Team-Thane, Interested candidates can apply. Position: CEC Officer - Social Media - Retail Liabilities - Customer Experience Center-Customer Service Minimum 18 months of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Posted 4 days ago
1.0 - 2.0 years
3 - 4 Lacs
Thane
Work from Office
Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction. Candidate should have an excellent verbal & written English communication. Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously. Flexible to get scattered 8 Week Offs in a month with 9hours shift. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Posted 4 days ago
2.0 - 5.0 years
1 - 4 Lacs
Gurugram
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Walk-in drive for Customer service: Voice roles (English) on 28th June 2025 (Saturday) || Gurgaon Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite. Date: 28th June 2025 Time: 11.30 AM - 1:30 PM Venue: Genpact Plot No 22 B Sector 18, Gurgaon/Gurugram Haryana Pin Code- 122015 Location: Gurgaon Experience: 2-5 years Shifts: Flexible with any shift In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experince is required. Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing /understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslip (if applicable) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Posted 4 days ago
0.0 - 4.0 years
2 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
About company:- Leading MNC in cybercity Process:- Email/Backoffice/Chat Qualification:- 12th pass Salary:- 19k to 24k For faster response WHATSAPP cv to HR 79827 39499
Posted 4 days ago
0.0 - 2.0 years
2 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
BPO - Hiring For Voice, Non Voice - Email and Chat Process -2.65 LPA -GGN under graduate most welcome Rotational shift, cabs whatsapp CV now to schedule interview HR 79827 39499
Posted 4 days ago
1.0 - 3.0 years
1 - 4 Lacs
Noida, Uttar Pradesh, India
On-site
As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 03 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.
Posted 4 days ago
1.0 - 5.0 years
2 - 2 Lacs
Thane
Work from Office
80%Chat 20% voice Shift : 7-4 / 3.30 - 12.30 any 9 hrs drop in 12.30 drop 3000 allowance Week off : 1 rotational Minimum qualificaton : Graduate Experience: Graduate 1 yr Salary : 18.5k in hand 23.055ctc Required Candidate profile Age : 35 ROI : Amcat / Hr / Ops / Pmap assesment only 1 attempt
Posted 4 days ago
0.0 years
0 - 2 Lacs
Hyderabad
Remote
Drive Date : 26th and 27th June'2025 Schedule : 24/7 ( Rotational Shifts and week off ) Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad Contact : Saqlain Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher. UG 2025 passed out candidates are not eligible. Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.
Posted 4 days ago
0.0 - 3.0 years
0 - 2 Lacs
Bengaluru
Work from Office
Role & responsibilities Handle customer queries via chat, email, and/or minimal voice interaction for international clients (e.g., US/UK processes) Resolve concerns related to account details, product support, orders, billing, or troubleshooting Accurately log customer interactions and update internal systems Maintain high quality standards in written responses with proper grammar and clarity Achieve individual performance metrics such as response time, resolution rate, and customer satisfaction Adhere to data privacy and compliance protocols Preferred candidate profile ducation: Graduates and undergraduates (with minimum 6 months of BPO experience) are eligible B.Sc / B.Tech / B.E / Postgraduates are NOT eligible as freshers Candidates with B.Sc / B.Tech / B.E / Postgraduate qualifications must have minimum 1 year of experience in a customer support role (non-voice/semi-voice/voice) Skills: Excellent written and reading comprehension in English Typing speed of 30+ WPM with 90%+ accuracy Good analytical ability and attention to detail Willingness to work in a high-volume environment with strict timelines Basic computer skills and multitasking capability Compensation & Benefits: Competitive salary with performance-based incentives Transport facility one way free cab Health insurance, paid leaves, and employee wellness programs Comprehensive process training and career growth opportunities Why Join Firstsource? Work with one of the most trusted names in global BPO Professional, inclusive, and growth-driven environment Hands-on experience with international clients and advanced systems Internal mobility and upskilling support How to Apply: Send your resume to Kanak Kumari Phone- 6361345172 or mail to- kanak.kumari@firstsource.com Location- FIRSTSOURCE SOLUTIONS LTD. HR - *Kanak* 3rd floor, Block - Dragon Fly (Last Block). *Brigade Tech Gardens.* Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037. Please mention below details on the CV before submitting. HR - *Kanak* *Carry one of the original id proof hard copy along with you.* * Brigade Tech Gardens 1800 102 0115 https://maps.app.goo.gl/LfMaKY839v2e9S1AA Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Posted 4 days ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Job Title: Non-Voice Process Associate (UK Shift) Location: 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore Shift Timings: UK Shift (5:30 PM 2:30 AM IST) Working Days: 5 Days a Week (2 Rotational Offs) Eligibility Criteria: Minimum qualification: 10th Grade Passed (B.Tech graduates, and Post Graduate freshers are excluded) Excellent written communication skills in English Basic computer proficiency (MS Office, Internet, Email) Ability to work in a fast-paced environment Prior experience in a non-voice process is preferred but not mandatory Key Responsibilities: Handle customer inquiries and provide assistance via email or chat Process and update customer information accurately Ensure timely resolution of customer issues Maintain a high level of professionalism and customer service Compensation & Benefits: Competitive salary with unlimited performance-based incentives One-way cab facility provided Comprehensive health insurance Paid time off and holiday benefits Opportunities for career growth and development Interview Process : HR Round : Screening and discussion of job role and responsibilities. Assessment Test and Live Chat Round : Evaluation of skills related to customer support and technical troubleshooting. Operations Round : Final round to assess operational knowledge and practical skills. How to Apply : Interested candidates can contact HR, Zulfi , on 9945093145 . Please send your updated resumes to Zulfi.Bmm@firstsource.com. Shortlisted candidates will hear from us as quickly as possible. We look forward to receiving your applications and potentially having you join our dynamic team! Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses
Posted 4 days ago
0.0 - 5.0 years
1 - 5 Lacs
Bengaluru
Work from Office
About the company: Orange Health is India's leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90! Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page. Our vision is supported by some of the worlds leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognized as a Future Unicorn for two consecutive years by Hurun India. About the role: As a Customer Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support. What will you get to do? Respond to customer inquiries through a semi voice process in a timely and professional manner. Provide customers with accurate information and solutions to their queries. Escalate complex issues to the appropriate team members. Maintain customer satisfaction by providing exceptional customer service. Collaborate with team members to improve customer support procedures and practices. Monitor and track customer feedback and suggest improvements to the team. Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity. Skills we are looking for Communication skills: You should be effectively able to interact with customers in Hindi and English in order to provide comprehensive and straight-to-the-point resolutions. Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible. We aim for a user wait time of under 1 minute and resolution time: Because users expect answers that can help them resolve their problem quickly. Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully. Attention to detail: In order to increase your productivity and reduce the likelihood of error. Fluency in English and Hindi is mandatory. Why join us? Market competitive salary. Well known for a collaborative culture with a top 10% rating on Glass door. Fastest-growing health tech company in India with marquee investors. Opportunity to build a product that will have a significant impact on people's health and well-being. Shift Timings and Guide Lines: Looking for immediate joiners in Chat Support and Call Support agents. 6 days working (rotational shifts and week-offs) No work from home option Rounds of interview (All face-to-face): -Round 1: Hiring Manager and Trainer -Round 2: Versant test
Posted 4 days ago
1.0 - 2.0 years
2 - 2 Lacs
Chennai
Work from Office
Teleperformance is a French MNC with operations in 100+ countries. We are recruiting candidates who wish to work and grow their career in the Customer Service Industry. If you can speak English along with any of the below mentioned languages, you can apply and directly walk-in to our Ambattur office for an interview. Address given below. Requirements: 1 year experience in Non-Voice Process/ Voice Process Typical Customer Support/ Customer Service executive Must know languages: English/Tamil/Hindi/Malayalam Only Graduates can apply with proper documents. 2025 passed out not eligible Looking for immediate joiners Job Details: Hiring: Tamil, English, Hindi speaking with Experience Work Mode: Work from Office Shift Timing: Rotational shifts between 8:00 AM - 12AM (Any 9-hour shift) Work Schedule: 6-day rotational work with 1 rotational week-off Languages Required: Tamil, Hindi, English CTC: 20k WORK LOCATION - Ambit IT Park, Ambattur, Chennai. kindly walk to Ambattur, AMBIT IT Park. or Interested candidates can contact HR Sree vedha - 6385418226.
Posted 4 days ago
0.0 - 5.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Hiring for UK process non voice process Graduate and under graduate can apply Excellent communication Skill Fresher and Experience both can apply Typing speed 25 words in min Both side cab facilities Contact - Yash- 7454978934 Required Candidate profile Respond to customer inquiries via chat (non-voice) Resolve issues with clear, concise, and grammatically sound written communication Maintain high-quality service standards with timely responses
Posted 4 days ago
1.0 - 4.0 years
2 - 5 Lacs
Bangalore Rural, Bengaluru
Work from Office
Role- Customer Specliest 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833
Posted 4 days ago
0.0 years
2 - 3 Lacs
Gurugram
Work from Office
Hiring for International Chat Support - Gurgaon Undergrad/Grad Fresher can apply Salary- 15k to 20k in hand Rotational Shifts Night Shifts Rotational off 5 Days working MIV upto 2500 Travel allowance upto 4k Shivani 9910987637 Ritika 9625633417
Posted 4 days ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru, India
Work from Office
About Teleperformance: Teleperformance is a French Multinational company with operations in 80+countries and overall 4lakh and more passionate people working in the organization is one of the world's leading Customer experience management services providers. Job Description: We are recruiting candidate's min 6 month of email Candidates with Six-month experience preferable , salary will be 20k TH- 25KCTC per month. We prefer candidates with Under graduation and graduation who are familiar and are interested to work and build their career in the BFSI Industry, however candidates from any streams can apply. Benefits: * Access to large Infrastructure (Cafeteria,Training and Play area etc.) * Statutory Benefits * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade. Roles & Responsibilities: * Primary responsibility is to increase the revenue of Bank; Customer Support executive will address the concerns if any raised by the customer and assist them to resolve it over phone. * Chat and mail Process- Calling existing and potential customers to explain the features of the products and services. * Resolving the queries and concerns of customers in a timely manner on Email. * Positioning relevant products and services to the users according to their Purchasing Behaviour. Upselling, Cross selling. * Pitching the products and services of Bank to potential customer over a call and generate business for the Bank. * Excellent Communication in English * Under Graduation/Graduation mandatory Work Specifics: * 6 Days working/ Rotational Week Off. * 9 Hours Shift- 24/7 Shift * min 6months experienced candidates can Apply * Language - Mandatory with English Communication * Location - Bangalore -Hebbal Venu Details: Teleperformance Business Services India 3 1, Chiranjeevi Layout, Hebbal Kempapura, Bengaluru, Karnataka 560024 Contact Person: HR Veda: 8095047893
Posted 4 days ago
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