Customer Support Executive

About the company:

Orange Health is India's leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the worlds leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognized as a Future Unicorn for two consecutive years by Hurun India.

About the role:

As a Customer Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support.

• What will you get to do?

1. Respond to customer inquiries through a semi voice process in a timely and professional manner.
2. Provide customers with accurate information and solutions to their queries.
3. Escalate complex issues to the appropriate team members.
4. Maintain customer satisfaction by providing exceptional customer service.
5. Collaborate with team members to improve customer support procedures and practices.
6. Monitor and track customer feedback and suggest improvements to the team.
7. Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.

• Skills we are looking for

1. Communication skills: You should be effectively able to interact with customers in Hindi and English in order to provide comprehensive and straight-to-the-point resolutions.
2. Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
3. We aim for a user wait time of under 1 minute and resolution time: Because users expect answers that can help them resolve their problem quickly.
4. Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.
5. Attention to detail: In order to increase your productivity and reduce the likelihood of error.

Fluency in English and Hindi is mandatory.

Why join us?

1. Market competitive salary.
2. Well known for a collaborative culture with a top 10% rating on Glass door.
3. Fastest-growing health tech company in India with marquee investors.
4. Opportunity to build a product that will have a significant impact on people's health and well-being.

Shift Timings and Guide Lines:

Looking for immediate joiners in Chat Support and Call Support agents.

• 6 days working (rotational shifts and week-offs)
• No work from home option
• Rounds of interview (All face-to-face):

-Round 1: Hiring Manager and Trainer

-Round 2: Versant test