1546 Email Support Jobs - Page 46

Rotational Shifts (Work from home) Shift : 24-7 Rotational Shift Knowledge and Skills Required Communication Skills: - Excellent communication skills (written and verbal) - Ability to communicate correctly and clearly with all customers - Excellent documentation skills - Good comprehension skills - ability to clearly understand and state the issues customers present - Ability to concentrate - follow customers issues without distraction to resolution - Good composition skills - ability to compose a grammatically correct, concise, and accurate written response - Work successfully in a team environment as well as independently Computer Knowledge/Skills: - Ability to use a desktop computer system - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer - Excellent typing skills - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites - Demonstrates an ability to successfully navigate websites - Demonstrates a proficient knowledge of email applications - Demonstrates an ability to learn in various media - Ability to successfully adapt to changes in the work environment.

- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email. - Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. - Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders. - Documenting order/Product issues, providing customer feedback and generating summarized reports to concerned Departments. - Proactively manage and maintain high customer satisfaction. - Communicate and coordinating with other internal Operations, - Flexible with 24x7 working (with weekends working.) - Maintain the set SLAs / TATs while responding to the customers.

BriBooks is the world's leading children's creative writing platform, enabling children of all ages to learn creative writing, publish their books online, and sell printed-on-demand books on BriBooks.com and Amazon.com in one click. The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform. What You Will Do : - Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight. - Respond to Users queries in a timely and accurate way, via phone, email or chat. - Escalate issues to the right person in a timely manner. - Identify User needs and help customers use specific features. - Update our internal databases with information about technical issues and useful discussions with customers. - Follow up with clients to ensure their technical issues are resolved. What We Are Looking For : - Fluent English (verbal and written) - Mandatory skill to be able to write short technical explanations. - Ability to self-manage time and prioritize tasks accordingly. - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness. - Aptitude to multitask with a high volume of tasks, Responsible, independent. - Team player with solid communication and presentation skills

Responsibilities : - Cultivating relationships with potential and existing clients, arranging meetings, and fostering rapport. - Addressing customer inquiries across multiple channels (email, chat, phone). - Maintaining an in-depth understanding of our products/services for accurate customer support globally and can do upsell & cross-sell. - Enhancing customer value and acquiring new clients. - Contributing to creating quotes and proposals for clients. - Collaborating with the development team to resolve issues, conduct demonstrations, and explore upselling opportunities. Requirements : - Bachelor's Degree is essential and Must have a minimum of 4 years of customer service experience in dealing with international customers. - Proficiency in English, both written and verbal. - Availability for international hours, specifically in the North American time zone (remote work). - Friendly, outgoing demeanour. - Familiarity with social media platforms and tools. - Adaptability and strong task prioritization skills. - Leadership qualities with the ability to take initiative. Experience : - Minimum of 4 years in Customer Service; preference for candidates from banking or SaaS backgrounds. Qualifications : The ideal candidate holds a degree and excels in communication skills, both written and verbal.

Hiring for Leading MNC BPO / Direct Walk In Excellent communication skills in English Non Voice Process / Freshers & Exp can apply Graduate / 12th pass can apply To schedule an interview ring 6364907001 Required Candidate profile Hiring for International Non Voice Process Freshers and Exp can Walk In WORK FROM OFFICE Ring 6364907001

Inbound / CHAT Pune | Full-time (FT) | Customer Operations Shift Timings- US Shift|Management Level- Analyst| Travel Requirements - NA : As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

Hiring for Leading MNC BPO / Direct Walk In Excellent communication skills in English Voice & Non voice Process / Freshers & Exp can apply Graduate / 12th pass can apply To schedule an interview ring 6364907001 Required Candidate profile Hiring for International Non Voice Process Freshers and Exp can Walk In Rotational shift WORK FROM OFFICE Ring 6364907001

- Notice Period: Immediate Joiners Preferred What You'll Do: - Handle customer queries via phone, email, or chat in a professional manner - Provide accurate, valid, and complete information by using the right methods/tools - Ensure customer satisfaction and provide timely solutions - Maintain records of customer interactions. What We're Looking For: - Excellent communication and interpersonal skills - Basic computer knowledge and typing speed - Positive attitude and willingness to learn - Fresher or up to 1 year of experience in customer service or related roles - Immediate Joiners Preferred!

Key Responsibilities : - Respond to customer inquiries via phone, email, and live chat - Identify customer needs and provide accurate and comprehensive solutions - Troubleshoot technical issues and guide customers through self-service options - Escalate complex issues to the appropriate team members - Document all interactions and resolutions for future reference - Contribute to the development and improvement of support documentation and FAQs - Proactively identify and address customer concerns and feedback - Maintain a positive and professional demeanor at all times - Work collaboratively with other team members to achieve departmental goals Qualifications and Skills : - Excellent communication and interpersonal skills - Strong problem-solving and analytical abilities - Ability to prioritize tasks and manage time effectively - Proficient in written and verbal communication - Excellent computer skills and working knowledge of relevant software - Experience in customer service or a related field is preferred - A positive, enthusiastic, and team-oriented attitude - Ability to work independently and as part of a team Education and Experience : - Bachelor's degree or Master's Degree - Previous customer service or support experience is a plus. - Familiarity with CRM systems is an advantage.

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM ) Work Days: 5 days work from office with Sat & Sun fixed week off Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested can also share resume on syed.muzammil@sutherlandglobal.com

Communicating with clients via phone calls, emails - Identifying and resolving client queries Maintaining a detailed and accurate record of all client details and communications - Ensuring to respond to client queries in a professional and timely manner - Providing clients with relevant information on the products and services offered by the company - Identifying and making promotional/marketing offers to potential clients - Achieving the monthly/yearly targets - Performing on-site visits (optional) Location- Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

Job Description: Sutherland is hiring Customer Support Associates on contract role for the SAS process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets (e.g., resolving 2050 cases/day) Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office – Airoli, Navi Mumbai Shift Timing: 9-hour rotational shifts between 7:00 AM – 1:30 AM Work Days: 5 days working with 2 rotational week offs Interview Process: HR Screening Operations Rounds SHL Assessment (WriteX – min 50%) Typing Test (25 WPM with 85% accuracy) Documentation & Offer Perks & Benefits: Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.

For the role of Email blended process with international clients. Below are the requirements for the candidates: - Minimum 1 year of Experience in international calling background. - Good email etiquette. - Good English command. - Should be okay with rotational shifts. - Male Candidates only.

- Process: Zee5 - Email, Chat and Voice - Min HSC or Graduate candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 20k - Only male candidate is preffred - 1 Rotational Week off Required Candidate profile Qualification: HSC pass Location: Malad West, Mumbai 400064 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) *HR Rohan:- 8177871758* Perks and benefits Compititive salary with Lucrative Incentives

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5 days working with cab services Contact- HR VANSH 9084770036 Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview Perks and benefits 5 days working GREAT Incentives Cab Facility

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Candidates with 12th and above can apply. Should have excellent communication skills. Should be very good in English comprehension. Must have minimum 6 months of experience in Email Support. Job Details: Work From Office. Face to Face. Immediate joiners preferable. Rotational Shifts. (Day rotational shifts for female candidates) 6 days working, 1 days rotational off. 25000 CTC and 20000 Take Home Salary Work Location: Hebbal, Bangalore If interested send me your resume through WhatsApp to or call to Rajni - 7019453151 Bring your resume while coming and meet HR Rajni for interview

We are looking for customer delight experts for our contact center. Job Description: 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply

Employment type : Permanent Job type : Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus)

Roles and Responsibilities:- - Handle customer inquiries and provide accurate and timely responses via phone, email, or chat. - Resolve customer complaints and issues professionally and efficiently. - Collaborate with other departments to ensure prompt resolution of customer concerns. - Maintain a high level of product knowledge to effectively address customer inquiries. - Identify and implement process improvements to enhance the overall customer experience. - Monitor customer satisfaction levels and implement strategies to improve customer retention. - Train and mentor junior customer service representatives to ensure consistent service delivery. - Prepare and analyze customer service reports to identify trends and areas for improvement. - Assist in the development and implementation of customer service policies and procedures. - Stay updated on industry trends and best practices to provide exceptional customer service. Qualifications :- - Bachelor's degree in Business Administration or a related field. - Minimum of 1 year of experience in a customer service role, preferably in a supervisory capacity. - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to work well under pressure and meet tight deadlines. - Proficient in using customer service software and Microsoft Office Suite. - Exceptional interpersonal skills and the ability to build rapport with customers. - Detail-oriented with excellent organizational skills. - Ability to work independently and as part of a team. - Flexibility to work in shifts, including weekends and holidays, if required. Soft Skills:- - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to handle multiple tasks simultaneously while maintaining attention to detail. - Customer-focused mindset with a genuine passion for delivering exceptional service. - Proficient in using customer service software, CRM systems, and Microsoft Office Suite. - Ability to work in a fast-paced environment and adapt to changing priorities. - Empathy and patience when dealing with frustrated or upset customers. Technical Skills:- - Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records. - Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns. - Strong email management skills, including drafting professional and concise emails, organizing and prioritizing incoming emails, and responding promptly, are essential for efficient communication with customers and colleagues.

Hiring for customer support, Tech support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 45K CTC Qualification: UG/PG/Fresher can Apply shift: Rotational (Day/Night) Age limit: 35 years Jaipur/Noida

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Job Location: Bangalore- Work From Office Pick and Drop @ door for Candidates in Bangalore Weekly 5 days working Responsibilities - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients Requirements and skills - Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (eg. Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - BS degree in Information Technology, Computer Science or relevant field - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

HI Warm Greetings, Hiring: Banking Process Non-Voice (Day Shift) To Book your slots Contact - DIVYA - 9513900439 rivera.divya@gmail.com (Whatsapp thif the number cv is busy) Location: Bengaluru, Karnataka Position Type: Full-Time Work Schedule: 6 days a week Shift Timing: Day Shift Experience Required: Minimum 1 year in customer support Education: Graduation (Any Stream) Role Overview We are seeking dedicated professionals to join our Banking Non-Voice Process team. In this role, you will assist customers with their banking-related inquiries through written communication channels. Key Responsibilities Respond to customer queries related to: Account information Debit/Credit card issues Loan inquiries and interest rates Provide accurate and timely information to customers via chat and email. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues. Candidate Requirements Bachelor's degree in any discipline. Minimum of 1 year experience in customer support. Excellent written communication skills in English. Strong logical reasoning and problem-solving abilities. Proficiency in using computers and familiarity with banking terminologies. Perks & Benefits Fixed day shift Opportunity to work with a leading banking institution. Professional growth and development opportunities. Supportive work environment.

Customer Support Executive International Voice Process (UK/US or Australian Shift) 6 Days Working | Payroll: Weavings Manpower Solutions Work Location: Work from Office / Work from Home Shift Timing: Rotational Shifts (Aligned to UK/US or Australian Time Zones) Employment Type: Full-Time (On the payroll of our payroll partner Weavings Manpower Solutions ) Experience Required: 13 Years Job Description We are hiring Customer Support Executives for our International Voice Process team handling Australian customers. This role involves voice and email communication to resolve customer queries related to hotel/home bookings, cancellations, and support needs. Key Responsibilities Manage inbound and outbound voice calls. Provide accurate, step-by-step assistance and resolve queries. Draft grammatically correct and clear emails to address customer concerns. Log customer interactions in the system accurately and timely. Escalate unresolved issues to the appropriate team while ensuring customer satisfaction. Work in a fast-paced, target-driven environment. Be available for rotational shifts as required by the process. Requirements Excellent English communication skills (spoken and written). Prior experience in international voice processes (preferably UK/US or Australian based). Calm, patient, and empathetic approach during customer handling. Good problem-solving skills and detail orientation. Must have a personal laptop to work with. Basic computer knowledge, MS Office, and email handling skills. Comfortable with rotational shifts and high call volumes. Education & Experience Graduate in any discipline (mandatory). 1–3 years of experience in voice-based international customer support. CRM/email platform knowledge is a plus. What We Offer Competitive salary with performance incentives. Training and career growth opportunities. Global work culture and team support. Structured onboarding and support process. How to Apply Interested candidates can share their resume and details in the following format to: adarsh.anand@oyorooms.com Name – CV – (Attach) Current Location – Work Experience – Current CTC – Notice Period – Salary Expectations – Own Laptop – Yes/No Willing to Work in Rotational Shifts – Yes/No

Greeting rom Trigent !! Share CV :sanovar_f@trigent.com Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education Diploma/Graduate (Commerce/Art/Business Administration) Interested candidates can contact to HR Sanovar -9686298179 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 9686298179 sanovar_f@trigent.com