2045 Email Support Jobs - Page 44

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the companys operational vision and objectives Graduation is must. Knowledge on GDS Tools- Amadeus Experience required- freshers to 2 yrs Should be comfortable with rotational shifts and week offs.

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.7 LPA to 4 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558] We look forward to meeting you in person! Best regards, Mary Irudaya Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558]

Sitting profile, Customer service only , No sales involved Required candidates for both voice & chat process... fresher eligible. Good salary +Growth opportunities Free Placement. No Fee to be paid.. call now Ms.Shivangi sharma 88948 12919 Required Candidate profile candidate must be 12th at least, Graduate & Post graduates also required. male female both required, Fresher eligible Call Ms.Priyanshu 70157 57893 Ms.Tamana sharma 80915 21126

Urgently hiring for international BPO for chat & email process for Mohali location. customer handling, customer service, query solving over chat & email support Customer service only, No sales involved.. Call Ms.Chandni 6230972380 ... Required Candidate profile Candidate must be 12th at least, Graduates & Post graduates also required. candidate must have good communication skills with good knowledge of computer.. Fresher experniced both required 6230972380 . Perks and benefits Provident fund & esi

Urgently hiring for international BPO for Non voice process,chat & email process for Mohali location. customer handling, customer service, query solving, Customer service only, No sales involved.. call Ms.Tamana sharma 80915 21126 .. Required Candidate profile Candidate must be 12th at least, Graduates & Post graduates also required. candidate must have good communication skills with good knowledge of computer.. Fresher experniced both required 80915 21126 Perks and benefits PF & ESI

working for MNC international BPO Company.. *candidate need to deal with customer on chat or email *Handling customer queries *solving customer problems as per requirement.. *raising complaints whenever required. providing over all customer service Required Candidate profile candidates must be 12th at least. Graduate & Post Graduates also required. must have good comminutions skills with Good knowledge of computer. call now Call Ms.Chandni 6230972380 Mr.Sumit 87082 00679 Perks and benefits Provident fund and ESI

Perform back-office insurance transactions (Life & P&C) with accuracy efficiency Handle email-based customer queries ensure timely resolution Maintain SLA and quality compliance in daily operations Ensure accuracy and timeliness of processing tasks Required Candidate profile Understand nsurance principles, especially P&C lifecycle Familiarity with basic reinsurance principles Insurance terminology documentation Adapt to dynamic work environments rotational shifts Perks and benefits Perks and Benefits

Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice Process | Bangalore To Apply / Schedule Interview: Contact: [8310559529 / 6362078983] Email: [mona.stepstone@gmail.com] Name: Mona Are you looking to build a career in the BPO industry? Multiple top-rated BPO companies in Bangalore are hiring for freshers and experienced candidates for Domestic and International voice & non-voice processes! Location: Bangalore (Work from Office) Job Type: Full-time Hiring For: Multiple Companies (Domestic & International BPOs) Process Type: Voice (Inbound/Outbound) Chat Support Technical / Customer Support Open Roles: Customer Support Executive (Voice & Non-Voice) Technical Support Associate International Call Center Executive Email / Chat Support Telecaller (Domestic BPO) Eligibility: Qualification: 10th / 12th / Diploma / Any Graduate Experience: Freshers & Experienced candidates welcome Languages: English / Hindi / Regional languages (for domestic) Shifts: Rotational / Day / Night shifts (depending on process) Salary: Domestic BPO: 15,000 - 35,000/month + Incentives International BPO: 25,000 - 45,000/month + Incentives Incentives + PF + ESI + Performance Bonuses Growth Opportunities with Top MNCs Limited Openings Apply Now & Grab the Opportunity! Job Description 1* Sagility : International Voice Process 5Days working Health Care Voice Excellent communication Sun Fixed Off | One Day Rotational Off 2 Way Cab Fixed US Shift 6:30PM to 3:30AM Location : Bommanahalli Salary 22k Fresher & Exp 28k 2* 24*7 : International Non Voice Process 5 Days working 2 off 2 way cab Excellent communication 6 Months International Mandatory Fresher 18k Exp 25k Location : Marathahalli Email & Chat Support 3* Aegis Startek : BCP International Voice Process Excellent Communication VT12 Quality Fresher & Exp 5days working Sat sun fixed Off 2 way Cab Location : ITPL Salary 25k+ Quarterly Bonus 4k BCP " Back Ground Verification Excellent communication 4* 24*7 : International Voice Process 5 Days working 2 off 2 way cab Excellent communication Fresher 22k Experienced 28k + Incentives Location : Marathahalli Assessment & Ops Round Optus & Lowes Process 5* Alorica : International Voice Process Process: Banking & Retail Min SSLC or PUC fresher 21k Exp : 25k + Shift Allowance Rotational Shift 2 off with 1 way Cab Location : Eco space Excellent communication 6* Rupicard : Collection Process & Sales 6days working Sunday fixed off Location : Bellandur Eng & Hindi Salary upto 30k VT10 Quality Note: Collection Exp is Mandate (Min 6Months) First Source , Altruist , Shaadhi.com , Intouch ,Globiva , ECPL , Infosys 100% Free Placement No Charges If Any Frnds Looking for the job share the above J.D and refer My number too.... NOTE: (WE DONT TAKE ANY FEE FROM D CANDIDATES) Feel Free to Schedule your Walk-in Interviews !! Via WhatsApp or Call To Apply / Schedule Interview: Contact: [ 8310559529 / 6362078983 ] Email: [mona.stepstone@gmail.com] Name: Mona HR

Hi, Greetings from Trigent Software!!! We have openings for freshers back-office role, interested candidates please reach out to Job Description: Good Verbal/written communication. Any commerce graduate freshers but no BE/ BTECH/ BCA/ BSC (Only 2023/ 2024 passed out). Good analytical/computer skills (Excel skills, email writing)Analyze/Review data and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work Location: Airoli,Mumbai Shift: 5.30 PM to 3 AM If interested contact Lalitha @9620126910

Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Top MNC BPO is hiring for the Premium Voice Blended and Chat in Kolkata Candidate Must be excellent in English Communication. CTC - Upto 3LPA - 6LPA Call /WhatsApp- 9147047911, 6296317938, 9007152957, 9147047911, 7980900426, 9831388551

Gurugram location - Walk in interviews International Voice process Graduate fresher or under graduate with 6 months bpo experianced 5 Days working Rotational Shift Rotational off Both side cab Call/ Drop cv on 8826770027 Shivam, 7428370506 - Ritu Perks and benefits Both side cab or one side

Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp but communication should be excellent Excellent communication skills call bushra 7666450996

BANGALORE BPO HIRING ALERT JUNE 2025 Your Next Career Move Starts with JobShop! 200+ Openings | Top MNCs | Same-Day Offer Voice & Non-Voice | Domestic + International Process Walk-in Drives Happening Daily Book Your Slot Today! CURRENT HOT JOB OPENINGS: Domestic Tech Support – English + Hindi Location: Whitefield Salary: Up to 30,000/month 2-Way Cab | 5 Days Working Minimum 1 Year Experience Required International Technical Support (Non-Voice) – US Shift Location: Whitefield Salary: Up to 26,000/month 2-Way Cab | 5 Days Working Minimum 1 Year Experience Required International Customer Support (Non-Voice) – US Shift Location: Manyata Tech Park Salary: Up to 26,000/month 1-Way Cab | 5 Days Working Minimum 1 Year Experience Required International Customer Support (Voice) – US Shift Location: Bellandur Tech Park Salary: Up to 32,000/month 1-Way Cab | 5 Days Working Freshers & Experienced Welcome! International Voice Process – US Shift Location: Bellandur Tech Park Salary: Up to 40,000/month 1-Way Cab | 5 Days Working Minimum 1 Year Experience Required Why Choose JobShop? Multiple Job Options with Just One Interview Trusted by Thousands of Jobseekers Hassle-Free Documentation Friendly HR Support Call/WhatsApp Neha 7975182408 | 9964080000 Or visit: www.jobshop.ai – Chat instantly with our team! Limited Slots – Don’t Miss Out!

Greetings For the Day!!! Currently we have urgent requirements for Senior/Fresher Voice and Semi Voice & Customer Support process in BPO domain for leading MNC's. Note :Looking for an immediate joiner, candidates should stay in Hyderabad Required Candidate profile Qua - Minimum Intermediate Or Any Graduation Person Should have Exp In Non Voice Process Minimum 6 Months ( Only International Voice ) Working - 5 days work 1 day Off Hr Meghana - 9573394839

HI Warm Greetings, Hiring: Banking Process Voice & Non-Voice To Book your slots Contact - Maria 99865 84828 Ananya 8884496986 (Do forward CV on WhatsApp if the number is busy) Location: Bengaluru, Karnataka Position Type: Full-Time Work Schedule: 5 days a week Shift Timing: Rotational shift / Rotational off Experience Required: Minimum 1 year in customer support mandatory. Education: Any Graduates and Under Graduates Role Overview We are seeking dedicated professionals to join our Banking Voice & Non-Voice Process team. In this role, you will assist customers with their banking-related inquiries through communication channels. Key Responsibilities Respond to customer queries related to: Provide accurate and timely information to customers via chat and email. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues. Candidate Requirements Bachelor's degree or Under Graduation(12th) Minimum of 1 year experience in customer support mandatory Excellent written communication skills in English. Strong logical reasoning and problem-solving abilities. Proficiency in using computers and familiarity with banking terminologies. Perks & Benefits Opportunity to work with a leading banking institution. Professional growth and development opportunities. Supportive work environment.

HCLTech is hiring Fresher candidates for Customer Service Representative Role- 13June2025. Non-Tech Role. Night shift. Only for passed Non-Btech graduates. Roles and Responsibilities Provide exceptional customer service to clients through various channels such as email, chat, and social media. Handle customer inquiries, resolve issues, and provide solutions in a timely manner. Collaborate with team members to achieve process goals and objectives. Maintain accurate records of customer interactions using CRM software. Interested candidates can directly visit the HCL campus and carry photocopy of your updated CV. Contact person- Arpana Singh Timing-11am to 4pm Interview Location - Village Kanjehara Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002, India. Take entry from Gate1. SDC1 Building, Ground floor.

International Hotels Hiring Customer Service Profile Fresher - 27-28 K In-Hand Experience - 29-30 k In hand 5 days working Rotational shifts/offs Cabs only in night shift

WORK FROM OFFICE Hi, We are hiring for a International Voice Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Must possess Excellent Verbal Communication. Experience: Fresher Eligible Salary - 35k ctc Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: *Pragya 9893981658 or you can share your resume in whatsapp on the above numbers with Subject International Voice Process for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Pragya KVC CONSULTANTS LTD

HCLTech is hiring for Customer Service (Email & Chat) | MEGA WALK IN - 14th June Eligibility Criteria : Any graduate Work Location : Client Site, Unitech Signature Tower, Gurgaon Shifts : 24x7, 5 days working (Sat-Sun Fix Off) Cabs : Yes (Both Side) Walk-In Date : 14th June Walk-In Address : HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022 Time : 11:00 am - 4:00 pm Contact Person : Tanya Please Carry: 2 Copy of Resume 1 ID Proof Job Responsibilities: Use deductive reasoning to make sound business decisions. Follow best practices and collaborate with multiple teams to complete tasks and other daily job functions. Multi-task across tools to maintain client databases, validate order information, and verify payment terms with high attention to detail and urgency. Ensure compliance with company and business policies, administer open sales orders, and ensure appropriate order flow. Own and manage internal order-to-cash processes for multiple products, ensuring compliance with organizational policies. Learn and process all products offered in the logo. Required Skills : Excellent fluency in the English language , both written and spoken. Driven to deliver an excellent customer experience through resolutions and adherence to response times. Strong email writing skills with a focus on customer service. Ability to solve customer queries via email. Note: Please do not carry any laptop, pen drive, or external storage devices. Interested candidates can walk in directly we look forward to meeting you!

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore". At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore". Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: "¢ Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. "¢ Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service "¢ Processing and logging incoming chats/emails into the CRM system. "¢ Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. "¢ Communicating effectively and professionally with both internal and external customers to resolve questions and issues. "¢ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. "¢ Collaborating with management or other team members as appropriate to proactively address service issues and concerns. "¢ Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. "¢ Coordinating training and mentoring activities for new team members. "¢ Maintaining confidentiality of information. "¢ Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years"™ experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Req ID: 321349 We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai". At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore". Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: "¢ Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. "¢ Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service "¢ Processing and logging incoming chats/emails into the CRM system. "¢ Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. "¢ Communicating effectively and professionally with both internal and external customers to resolve questions and issues. "¢ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. "¢ Collaborating with management or other team members as appropriate to proactively address service issues and concerns. "¢ Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. "¢ Coordinating training and mentoring activities for new team members. "¢ Maintaining confidentiality of information. "¢ Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 3-5 years"™ experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "BPO Business Support Associate" to join our team in "Chennai,India." We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years"™ experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Req ID: 322495 We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karntaka (IN-KA), India (IN). "Service Desk Associate English India "“ Work from Office Competitive Salary & Benefits Role Overview The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills: Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Willing to work from office 5 days in a week. Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work in rotational shifts (24/7).