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0.0 - 5.0 years
1 - 3 Lacs
Kolkata
Work from Office
Must have Excellent communication skills. Need to resolve customer queries over the call and provide full satisfaction to them. 12th/ graduate both can apply International Voice / Chat Process Required Candidate profile Training will be done on day time only Night shift (04:00 PM to 11: 00 AM, Any 9 hours Shift) Cab facility: in odd hours only (11:00 PM to 05:00 AM; either pick/drop) Weekly Offs : 2 Rotational
Posted 1 week ago
0.0 - 2.0 years
0 - 2 Lacs
Mumbai Suburban
Work from Office
Role & responsibilities Job Title: Back Office Executive Company: Esamayak Software Pvt Ltd Location: Dahisar East, Mumbai Experience: 1 - 2 Years Work Schedule: 6 days a week with 2 mandatory night shifts (Work from home available for female staff during night shifts) We are seeking a proactive and customer-focused Back Office Executive to handle international customer support via chat, email, and social media channels. This role demands strong communication skills, attention to detail, and the ability to resolve customer inquiries efficiently, ensuring a seamless customer service experience. Key Responsibilities: - Provide timely and professional support to international customers through email, live chat, and social media platforms. - Respond to customer queries, complaints, and feedback with accuracy and empathy. - Maintain detailed records of customer interactions and transactions. - Coordinate with internal teams for prompt issue resolution. - Ensure high levels of customer satisfaction through efficient query management. - Stay updated on company services, processes, and client requirements. Preferred candidate profile
Posted 1 week ago
2.0 - 7.0 years
2 - 5 Lacs
Hyderabad
Work from Office
About Client Hiring for one of the most prestigious multinational corporations Job Title : Chat Support (Process Consultant) Qualification : Graduates Relevant Experience : 2 - 7 Years into International Chat Non voice Job Highlights: Handle credit card-related queries via live chat, Dual chat platforms only Assist with applications, billing, disputes, rewards, and more Deliver first-contact resolution with a customer-first approach 5 days working | Fixed weekend off Key Responsibilities : Minimum 2 years of international chat or mobile messaging support experience Excellent written communication skills Typing speed of 55+ WPM with 90% accuracy Graduate in any discipline Comfortable working night shifts Strong multitasking and basic troubleshooting skills Location : Hyderabad CTC Range : Up to 5 LPA Notice Period : Immediate to 30 Days Shift : US Shift (Night Shift) Mode of Work : Work From Office (WFO) Interview Mode : Everyday Walkin -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 / WhatsApp @8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in ************************ Refer your Friends and Family ********************************
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Jaipur
Work from Office
*Maintaining Customer Records&Databases and Managing CRM Systems *Coordinating&Processing Sales Orders, Contracts and Proposals *Respond to customer inquiries via phone, email, chat *Liaison with various departments *Ensure smooth business operations Required Candidate profile *Good communication&interpersonal skills *Proficiency in Google Sheets&Docs *Hard Working, Positive attitude&willingness to learn *Attention to detail *Multi-tasking ability
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
Surat
Work from Office
Organizational Overview: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting. Profile Overview: 2+ years of experience in client onboarding, customer support, or account management roles. Strong technical understanding of SaaS platforms and hospitality tech solutions. Skilled in client training, onboarding, and delivering proactive customer service. Proven ability to build and maintain long-term client relationships. Experienced in using CRM tools like HubSpot or Salesforce. Adept at troubleshooting issues and coordinating with technical teams. Excellent communication, analytical, and problem-solving skills. Exposure to the hospitality industry, hotel tech, or OTA companies is a strong advantage. Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Requirements: Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred
Posted 1 week ago
1.0 - 2.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Greeting from IGT Solutions We are hiring for Chat Process and looking for immediate Joiners Interested candidates can directly be walk-in to our office. Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities: Strong process orientation High energy, High Integrity & Work Ethics Strong interpersonal skills & ability to communicate effectively Strong problem-solving skills. Educational & Essential Experience: Bachelor's Degree or Undergraduate dropouts 6 Months BPO or travel experience and fresher Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Chat environment (Chat/Email) Interview Rounds: HR Round Versant Test Round /VNA Round Operations Round Compensation Salary up to 35,000 CTC Interview Time : 9-30 am to 4-30 pm Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Contact Information: Mariya Nancy WhatsApp Number: 8884449120 Mail Id: Mariya.Nancy1@igtsolutions.com
Posted 1 week ago
1.0 - 4.0 years
2 - 7 Lacs
Hyderabad, Gurugram
Work from Office
Experience in market research and/or sales and customer service Strong telephone communication skills (written and verbal English proficiency Preferred candidates for this on will possess experience in making cold calls and setting up interviews. Proficiency in any Southeast Asian languagesuch as Thai, Indonesian, Malaysian, and Vietnameseis a plus but not a key requirement
Posted 1 week ago
1.0 - 3.0 years
2 - 7 Lacs
Hyderabad, Gurugram
Work from Office
Experience in market research and/or sales and customer service Strong telephone communication skills (written and verbal English proficiency Preferred candidates for this on will possess experience in making cold calls and setting up interviews. Proficiency in any Southeast Asian languagesuch as Thai, Indonesian, Malaysian, and Vietnameseis a plus but not a key requirement
Posted 1 week ago
0.0 - 5.0 years
1 - 6 Lacs
Bharuch
Work from Office
Interacting with clients on phone, Whats App Inform client about products, guide them about process and costing. Close the sales deal Coordinate with internal teams- design & operations to ensure timely delivery to client Required Candidate profile Person must be based in Gurgaon Good communication skills are required (English) Person should be ambitious and willing to learn
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Gurugram
Work from Office
Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries,provide general information Required Candidate profile Graduate must have international voice experience of minimum 6 months in reputed International BPO , flair for customer service
Posted 1 week ago
0.0 years
1 - 3 Lacs
Ahmedabad
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 30th June 2025 (Monday) || Ahmedabad Location Date: 30-June-2025 (Monday) MS Teams meeting ID: 460 360 108 287 3 MS Teams Passcode: cH6uA9wo Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.
Posted 1 week ago
1.0 - 6.0 years
3 - 8 Lacs
Jaipur
Work from Office
Key Responsibilities: Dedicated Candidates are required for handling International Inbound calls . Major job role will be to answer incoming calls from customers who want to place orders Respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy. Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone Requirements: Should be a graduate ( not a constraint for deserving candidate) , must have international voice experience of minimum 6 months in reputed International BPO , flair for customer service , Excellent upselling skills, Should be comfortable with Rotational shifts/Offs
Posted 1 week ago
1.0 - 6.0 years
3 - 3 Lacs
Mumbai Suburban
Work from Office
Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4.25 LPA 5 days working with any 2 week off Cab service available Immediate joiners HR Arti 9522754537
Posted 1 week ago
1.0 - 4.0 years
5 - 8 Lacs
Noida
Work from Office
Wireworks (Infiniti Power Pvt Ltd) is looking for IT Support to join our dynamic team and embark on a rewarding career journey Respond to hardware and software technical issues Provide troubleshooting and remote support assistance Install updates, monitor systems, and maintain logs Ensure IT compliance and user training sessions
Posted 1 week ago
0.0 - 2.0 years
1 - 2 Lacs
Pune
Remote
We are seeking a detail-oriented Data Entry Executive to manage and input data accurately. Responsibilities include maintaining databases, verifying information, and generating reports.
Posted 1 week ago
2.0 - 4.0 years
3 - 5 Lacs
Noida
Work from Office
Title : NMRP Support Executive Experience : 2+ years in Customer Support, preferably Key Responsibilities: Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion. Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards. Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers. Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution. Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement. Qualifications: Mandatory Strong written and verbal communication skills Customer-focused mindset Preferred Intermediate MS Excel proficiency Basic content writing ability Detail-oriented and organized Basic understanding of branding and marketing communication Comfort with cross-functional collaboration Familiarity with social media platforms handling
Posted 1 week ago
0.0 - 5.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Job Title: Hiring for Voice & Non-Voice BPO Roles International & Domestic Process | Bangalore | Call Ameena Company: JobShop – India’s Largest BPO Hiring Firm Job Description: We are hiring for multiple voice and non-voice customer support roles across leading BPO companies in Bangalore. If you are looking for a rewarding career with great growth and earning potential, apply now! Roles & Locations: Domestic Technical Support (Voice) Whitefield, Bangalore Languages: English + Hindi 5 Days Working + 2 Way Cab Salary: Up to 30,000/month Min. 1 Year Experience Required International Technical Support (Non-Voice) Whitefield, Bangalore US Shift | 5 Days Working + 2 Way Cab Salary: Up to 26,000/month Min. 1 Year Experience Required International Customer Support (Non-Voice) Manyata Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 26,000/month Min. 1 Year Experience Required International Customer Support (Voice – Fresher) Bellandur Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 32,000/month Freshers / Experienced Can Apply International Customer Support (Voice – Experienced) Bellandur Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 40,000/month Min. 1 Year Experience Required Desired Candidate Profile: Strong communication skills (English mandatory for international roles) Experience in customer service/technical support preferred Willingness to work in rotational or night shifts Immediate joiners preferred Perks and Benefits: Cab Facilities (1 or 2 way based on role) Fixed 5 Days Working Great Work Environment Growth Opportunities in MNCs On-the-spot offer letters for eligible candidates Call to Apply: Contact Ameena at 8095524000 or 9964080000
Posted 1 week ago
0.0 years
0 - 2 Lacs
Bengaluru
Work from Office
Role & responsibilities: Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Preferred candidate profile: Fresher 2024 Graduate, Comfortable with Night Shift Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com Regards, HR Muskhan Trigent Software muskhan_s@trigent.com
Posted 1 week ago
0.0 - 1.0 years
3 - 7 Lacs
Chennai
Work from Office
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
3.0 - 5.0 years
7 - 11 Lacs
Chennai
Work from Office
Skill required: Tech for Operations - Visual Basic for Applications (VBA) Programming Language Designation: SW/App/Cloud Tech Support Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA software that enables building user-defined functions (UDFs), automating processes and accessing Windows API and other low-level functionality through dynamic-link libraries (DLLs). What are we looking for Must to have VBA skill Create automated workflows in excel for sharing data, importing data from databases and more.Perform advanced data analyses.Develop macros using VBA to streamline and accelerate project completionTarget automation that efficiently supports existing processes and optimizes workflows between office programs such as Access and excel.Familiarity with the excel interface. Basic understanding of array and looping contruct.Willingness to experiment and explore. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: HM- Utilization Management - Healthcare Management Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This experience includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations. What are we looking for Healthcare Utilization ManagementAbility to work well in a teamAdaptable and flexibleProcess-orientationWritten and verbal communicationCommitment to qualityHealth Insurance Portability & Accountability Act (HIPAA) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
0.0 - 2.0 years
1 - 2 Lacs
Gurugram
Work from Office
Provide troubleshooting resolution Resolve issues Mac/Windows & Linux. Provide support for remote staff using Anydesk Responding to emails. Manage client inventory using our Assetze software. Candidate that has learning ability, and will to excel.
Posted 1 week ago
1.0 - 5.0 years
2 - 3 Lacs
Noida
Work from Office
Looking for smart professionals to join our telecom process. Who should you be? Must be a Graduate. Must have good communication and written English skills. Good comprehension skills. Right attitude and eager to learn. Must have minimum 1 year experience in customer service profile. Location - Noida, Sector - 62 Working Days & Time - 5 Days a week, rotational shifts and off. Night shift allowances for Male. If interested, please call Sanjana on 8527257726.
Posted 1 week ago
2.0 - 4.0 years
2 - 3 Lacs
Surat, Vesu
Work from Office
We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.
Posted 1 week ago
1.0 - 3.0 years
1 - 6 Lacs
Hyderabad
Work from Office
ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution. Provide consistent, professional, and high-quality client support to our client base. Establish procedures to ensure client satisfaction and quality service delivery. Communicate and collaborate across teams and departments to help resolve issues. Replicate and document issues for further escalation. Skills & Requirements: Bachelors Degree, preferred 1-2 years of related experience in customer service or client-facing role Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues Experience within a medical practice and/or EMR experience is preferred Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS Knowledge of bug tracking software such as Zen and Jira Google suite experience, preferred Excellent interpersonal, verbal, and written communication skills Ability to effectively prioritize and manage time. Apply now: Send your resume to varshasri.akula@modmed.com & bolla.murali@modmed.com For more details contact: 7337517660
Posted 1 week ago
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