Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Title: Back Office Executive
Company: Esamayak Software Pvt Ltd
Location: Dahisar East, Mumbai
Experience: 1 - 2 Years
Work Schedule: 6 days a week with 2 mandatory night shifts
(Work from home available for female staff during night shifts)
We are seeking a proactive and customer-focused Back Office Executive to handle international customer support via chat, email, and social media channels. This role demands strong communication skills, attention to detail, and the ability to resolve customer inquiries efficiently, ensuring a seamless customer service experience.
Key Responsibilities:
- Provide timely and professional support to international customers through email, live chat, and social media platforms.
- Respond to customer queries, complaints, and feedback with accuracy and empathy.
- Maintain detailed records of customer interactions and transactions.
- Coordinate with internal teams for prompt issue resolution.
- Ensure high levels of customer satisfaction through efficient query management.
- Stay updated on company services, processes, and client requirements.
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