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Email Support Executive

Whizdm Innovations

2 - 31 years

1 - 3 Lacs

Muneshwara Nagar, Bengaluru/Bangalore

Posted:17 hours ago| Platform: Apna logo

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Skills Required

support service resolve documentation compliance audit audits calibration communication crm freshdesk zendesk salesforce data

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft clear, professional, and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs, follow-up trackers, and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable) Support internal audit requests by providing email logs and response samples Participate in periodic quality audits, calibration sessions, and feedback reviews Key Requirements: Minimum 2 years of experience in email-based customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.) Excellent written communication and comprehension skills Strong attention to detail, tone, and accuracy in responses Familiarity with CRM tools like Freshdesk, Zendesk, Salesforce, or in-house systems Understanding of compliance and data confidentiality protocols Ability to work independently and manage high ticket volumes with discipline Comfortable working in rotational shifts (if applicable)

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Whizdm Innovations

Software & Automation

Bangalore

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Email Support Executive